Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 56

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
576 Reviews
4.9

576 Reviews

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576 Reviews of Craig Douglas

February 07, 2020

Dealership Rating
Employee Rating

I had Good fast service, the place was very clean and professional. I can’t remember my guys name but he was really good and helped out a lot. Thanks Ganley Ford. I just don’t like the paint on the walls More

by laughingdog09
Recommend Dealer
Yes

Other Employees Tagged: Tom Stancil, Franco D. Casalinova, John Chapman , Staci Stonestreet

Feb 10, 2020

Ken Ganley Ford Norton responded

Thanks so much for taking the time to share your experience with us and to also give us your honest feedback on your recent visit with us. We appreciate the high star rating. We are so pleased to hear you received good fast service and had a good experience with our team! Please let us know if there is anything we can do to help. Thanks again for your business and choosing Ganley Ford.

January 31, 2020

Dealership Rating
Employee Rating

Excellent Automobile buying experience for entire process. This dealership, it's employees, and professionalism is nothing short of outstanding. I STRONGLY recommend giving Ganley a try for your next Automo More

by Grady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman , Carley in Finance

Jan 31, 2020

Ken Ganley Ford Norton responded

Thank you so much for your amazing review and 5 star rating! Your kind words mean a lot to us and we appreciate you taking the time to share your experience with us! Please let us know if there is anything we can do to help moving forward!

January 29, 2020

Dealership Rating
Employee Rating

Smooth and easy start to finish. Always a great buying experience. The best place to buy a new or used car. Bought here many times, happy every time, Great sales, finance, and service More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell

Jan 31, 2020

Ken Ganley Ford Norton responded

We so thrilled you had such a great car buying experience! We appreciate your recommendation of our dealership and your business! We hope to see you soon!

January 23, 2020

Dealership Rating
Employee Rating

Had a wonderful time buying my truck from Ganley Ford.The salesmen was very knowledgeable about the F-150 . I would recommend Ganley Ford for your car or truck purchase. More

by robburner6385
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova, John Chapman , Bredlan Harper

Jan 24, 2020

Ken Ganley Ford Norton responded

Thank you so much for leaving such a wonderful review! It means so much to us to know your 100% completely satisfied! We greatly appreciate your business and your recommendation of our dealership. Please let us know if there is anything we can do in the future. 1

January 17, 2020

Dealership Rating
Employee Rating

Very satisfied. The entire process was extremely fast and i was in my new truck in no time. Franco was awesome and super friendly. Highly recommend More

by jereh26
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova

Jan 17, 2020

Ken Ganley Ford Norton responded

Thank you for taking the time to share your experience with us. We are happy to hear you are satisfied and had such a great car buying experience with our team! We truly appreciate your recommendation and we thank you for your buisness!.

January 14, 2020

Dealership Rating
Employee Rating

Excellent sales and service! My salesman was excellent and answered all my questions. Finance and insurance department was very thorough. Will definitely buy from them again! More

by chrissie.tyler
Recommend Dealer
Yes

Other Employees Tagged: Franco D. Casalinova , Bob Bowser, Jeff Yeager

Jan 17, 2020

Ken Ganley Ford Norton responded

Thank you so much for leaving such a wonderful review and for sharing your feedback. It means a lot to us to know you are 100% completely satisfied. Your satisfaction is our #1 priority! Please don't hesitate to reach out if there is anything we can assist with! We look forward to seeing you next time!

January 09, 2020

Dealership Rating
Employee Rating

This was our first time dealing with Ganley. It was a fun day getting to pick out a F150. We were treated very well and I look forward to working with them in the future. More

by LuvinmyF150
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Sam Adrian, Chad Warner, Jeff Yeager

Jan 13, 2020

Ken Ganley Ford Norton responded

Congratulations on your new f150!! We are thrilled to hear you are enjoying your new vehicle and to know you had a fun car buying experience with us. Our team works very hard to go above and beyond for our customers and to deliver a 5 star experience, Please let us know if there is anything else we can assist with!

December 26, 2019

Dealership Rating
Employee Rating

Staff was top notch! Everything was handled in a friendly professional way. Jim listened to what I was looking for and delivered. I highly recommend Jim Holley and Ganley Ford! More

by flingr10
Recommend Dealer
Yes

Other Employees Tagged: Jim Holley, Staci Stonestreet

Jan 03, 2020

Ken Ganley Ford Norton responded

Congratulations on your new vehicle! It is so great to hear you had such a positive experience with Jim H. Thank you so much for your kind words regarding our team! We really appreciate the five star review and we hope to see you soon!

December 23, 2019

Dealership Rating
Employee Rating

Desmond is the penultimate asset to your dealership His Desmond is the penultimate asset to your dealership His professional approach is outstanding in every sense He was the contributing factor in comp More

by jcaito
Recommend Dealer
Yes

Other Employees Tagged: Desmond Norvell, John Chapman , Bob Bowser, Chad Warner

Jan 03, 2020

Ken Ganley Ford Norton responded

We want to thank you for your kind words and leaving such a great review, Your great comments regarding our team really means alot to us. We strive to deliver a 5 star car buying experience to all of our customers and we are thrilled you found this to be the case with Desmond. Please let us know if there is anything we can assist with!

November 18, 2019

Dealership Rating

Vehicle Purchase We purchased our vehicle out of state as Ganley Ford had a vehicle we were interested in. First off, they didn't have our paperwork correct when need More

by lreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Chad Warner, Austin Temsey

Nov 19, 2019

Ken Ganley Ford Norton responded

Thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit and to hear of the negative experience you had at our location. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Please reach out to us at 330-745-9081 at your convenience so we can address this situation directly.

Nov 26, 2019

lreed responded

Please let me know who we can speak with directly as when you call, they ask who you would like to speak with. Thank you *Update - I was told to call John Chapman at 12:08pm on Thursday 11/20/19. I was put to his voicemail. I still haven't received a phone call back. Please don't state to contact you again. Austin has my phone number and email. As of Thursday late afternoon, so does John Chapman. Thank you.

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