Craig Douglas
Craig Douglas at Ken Ganley Ford Norton

Craig Douglas | Page 25

Finance Manager

Ken Ganley Ford Norton

2835 Barber Rd
Norton, OH 44203

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4.9
543 Reviews
4.9

543 Reviews

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543 Reviews of Craig Douglas

October 11, 2023

Dealership Rating
Employee Rating

It was a nice experience. ..Austen we kind and helpful..the dealer ship was clean .. More

by Stillbodaious
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Temsey

Oct 11, 2023

Ken Ganley Ford Norton responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Ken Ganley Ford Norton are glad to have you as a customer.

October 08, 2023

Dealership Rating
Employee Rating

They scheduled me promptly and reviewed my issue I was having with my air conditioner. Although they no it wasn’t charged and put die in it and recharged. I will be bringing back in a week to see if they More

by s.dunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Aaron Forsythe, Austin Temsey

Oct 09, 2023

Ken Ganley Ford Norton responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

October 07, 2023

Dealership Rating
Employee Rating

I was very pleased with the staff and them working with me , to get me into the vehicle I wanted and getting my payment, where I needed it to be. I would recommend Ken Ganley Ford to family and friends.,a More

by Mtp1214
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Chapman , Austin Temsey

Oct 09, 2023

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 05, 2023

Dealership Rating
Employee Rating

Joe is great but I won't say anything unprofessional. This was by far the worst experience I've ever had More

by BatCat Alfred
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Joe Peticca

Oct 05, 2023

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Thanks for the recommendation, and have an amazing day!

October 04, 2023

Dealership Rating
Employee Rating

This was a total compulsion buy we was there to get my girlfriends keep looked at and I got to walking around and saw the 2016 dodge Ram and was like wow and talked to my salesman joe was such a great Sal More

by smith6223
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brianna Worthington , Joe Peticca

Oct 05, 2023

Ken Ganley Ford Norton responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!

October 03, 2023

Dealership Rating
Employee Rating

I was very pleased with my entire experience, top to bottom. The whole experience felt genuine, honest, and like they cared about making me a happy customer. More

by Tom Cruise
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 04, 2023

Ken Ganley Ford Norton responded

Thanks, Tom, for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

September 26, 2023

Dealership Rating
Employee Rating

From the moment I contacted the dealership, their follow up, expertise and professionalism was second to none! I have purchased a few vehicles in my day and this experience by far was the best ever!! More

by bharsh33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Yerace , Sean Pangburn

Sep 26, 2023

Ken Ganley Ford Norton responded

Here at Ken Ganley Ford Norton, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

September 12, 2023

Dealership Rating
Employee Rating

I just bought the car on August 7th and I have had to bring the car back for service and Deven was not easy to schedule a service appointment with. I had to have my salesman Desmond schedule the appoint More

by jenaeaj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Desmond Norvell , Deven Legg

Sep 16, 2023

Ken Ganley Ford Norton responded

Hi, we regret to hear that you had this experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

September 10, 2023

Dealership Rating
Employee Rating

Staff was very pleasant, easy to work with. Go above and beyond to help get what I was looking for in payment and vehicle More

by Wildblossom_4ever
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

Sep 11, 2023

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

Sep 12, 2023

Ken Ganley Ford Norton responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

September 08, 2023

Dealership Rating
Employee Rating

Have used and worked with this dealership in past. Convenient to my home. Have always had good relations with the salesperson. Joe was very socialble and easy to work with. More

by williamvorndran
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Peticca

Sep 08, 2023

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, William. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe and our team, and we look forward to working with you again.

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