Cory McConville
Cory McConville at BMW of Westlake

Cory McConville | Page 68

Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

Contact Me
4.8
709 Reviews

Dealership Experience

5 yrs, 3 mos

Industry Experience

8 yrs, 7 mos

4.8

709 Reviews

Write a Review

709 Reviews of Cory McConville

February 11, 2022

Dealership Rating
Employee Rating

Cory and Kelly are fantastic. I needed to get a new set of winter tires Wednesday. Cory made it happen overnight. Thanks!! Kelly took care of the warranty mix up and Mike in Finance got it done. I Always e More

by Alan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 11, 2022

BMW of Westlake responded

Thanks for the great feedback about the team at BMW of Westlake!

February 08, 2022

Dealership Rating
Employee Rating

From purchase to getting car serviced, always a pleasure, always done right the first time. More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Adam Moon, Brittaney Quick , Carl Whelpley

Feb 08, 2022

BMW of Westlake responded

Thank you for the awesome feedback!

February 07, 2022

Dealership Rating
Employee Rating

Always a nice place to visit and very attentative service. Clear communications on what is happening and costs associated. They took a video of the issue so you knew it was real. More

by PJBRESLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 07, 2022

BMW of Westlake responded

Thanks you for the great feedback and five stars!

January 29, 2022

Dealership Rating
Employee Rating

Lived up to the warranty for previous service. Nice to see someone admit to a previous mistake. More

by ADEANE622
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Carl Whelpley

Jan 29, 2022

BMW of Westlake responded

Thanks for the positive feedback

January 21, 2022

Dealership Rating
Employee Rating

Staff friendly and car was serviced quickly. Did not like that my vehicle was not washed and I was unable to get a loaner. I expected more from BMW. More

by ANGELAANDRESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 21, 2022

BMW of Westlake responded

Thanks for the four stars and letting us know about your experience. Our car wash has been broken this week, hopefully next week it will be fixed and you may stop by for a courtesy wash. Due to vehicle shortages we don't have as many courtesy vehicles as we used to, right now we're having to schedule a month out, we apologize for the inconvenience.

January 20, 2022

Dealership Rating
Employee Rating

BMW of Westlake’s service team did a great job on my vehicle. No complaints from me. More

by CAWLEYM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 20, 2022

BMW of Westlake responded

Thanks for the positive feedback!

January 12, 2022

Dealership Rating
Employee Rating

I noted a coolant light come on, they were quick to address problem and fix right away More

by ABUZEUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nate Lieb

Jan 12, 2022

BMW of Westlake responded

Thank you for the great review!

January 05, 2022

Dealership Rating
Employee Rating

Cory in the service department is extremely courteous and professional. I sincerely appreciate his attention to detail and follow up. More

by LSZAFRANSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2022

BMW of Westlake responded

Thank you for the great feedback about Cory and the five star review!

December 24, 2021

Dealership Rating
Employee Rating

Was not happy about the parts delay. Staff was very Was not happy about the parts delay. Staff was very accommodating and good to work with More

by JAY.DEFINIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 24, 2021

BMW of Westlake responded

Thanks for the positive review, we are unhappy with all the parts delays as well!

December 21, 2021

Dealership Rating
Employee Rating

Fast and great service. Service associates were friendly and helpful. Easy to get into and out of service bay. More

by GREG@PSDG.US
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 21, 2021

BMW of Westlake responded

Thank you for this great feedback about the BMW of Westlake service department!

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