Christopher Blanco | Page 30

If it was not for the service dept I would shop around. I would rate this service dept as one of the best if not the best. people friendly to going out of there way to make you happy. Sales side not to be t would rate this service dept as one of the best if not the best. people friendly to going out of there way to make you happy. Sales side not to be trusted. More

Report | Print

Terrific experience. Entire team very professional, responsive and knowledgeable.. The facility is clean and comfortable. Great customer service and communication. I would always stay with the Rally te responsive and knowledgeable.. The facility is clean and comfortable. Great customer service and communication. I would always stay with the Rally team. More

by gotopool Verified Customer Verified Customer

Report | Print

The Rallye BMW Service Department management and staff exceed my expectations on every visit. My 2020 BMW X5M50i has 34,000 miles and is serviced on a regular basis. My vehicle is always returned to me exceed my expectations on every visit. My 2020 BMW X5M50i has 34,000 miles and is serviced on a regular basis. My vehicle is always returned to me washed and cleaned with all worked performed quickly! More

by Steven Weitz, Esq. Verified Customer Verified Customer

Report | Print

I have been getting cars from Rallye for many years. This was my first time working with Gabe Hale and it was truly a pleasurable experience. Both Chris Blanco and Michael Corssen have always been he This was my first time working with Gabe Hale and it was truly a pleasurable experience. Both Chris Blanco and Michael Corssen have always been helpful to me. I will continue to recommend Rallye to everyone in the market for a BMW More

by 1wax0602 Verified Customer Verified Customer

Report | Print

Always a pleasure working with Bret and the team. Bret makes himself easily available and accessible to assure the process and outcome of all service calls. During my most recent visit, Bret updated me ea makes himself easily available and accessible to assure the process and outcome of all service calls. During my most recent visit, Bret updated me each day during my service so I was able manage my personal time, as well as understand the status of my service. Communication is key, and Bret is always on top of it. Thanks!! More

by dlobel Verified Customer Verified Customer

Report | Print

Been doing business with Rallye BMW for years. Their customer service is the best because they care that you get the best. Bret takes care of everything, then the crew that works on the car takes over a customer service is the best because they care that you get the best. Bret takes care of everything, then the crew that works on the car takes over and they do outstanding work. Would never have anybody else work on my car. More

by GAILHINDMAN Verified Customer Verified Customer

Report | Print

Bret Hines always makes my services easy and smooth. Never wasting time and keeps me informed on a regular basis during the service. Always a pleasure to work with Brett, Never wasting time and keeps me informed on a regular basis during the service. Always a pleasure to work with Brett, More

by dlobel Verified Customer Verified Customer

Report | Print

Rally’s BMW is great for sales as well as service. Their service department is run so professionally and it is a pleasure to go there. Whether you need a loaner car or wait for the service they are fantast service department is run so professionally and it is a pleasure to go there. Whether you need a loaner car or wait for the service they are fantastic. They run on time and I wouldn’t want to go anywhere else. The place is beautiful and amazingly well run. More

by GPO344 Verified Customer Verified Customer

Report | Print

Excellent. I highly recommend BMW Rallye. They provide top level service and their service department is the best I have ever been to. Ask for Nick Soldo in sales. He went beyond his job title to he top level service and their service department is the best I have ever been to. Ask for Nick Soldo in sales. He went beyond his job title to help me get the perfect Beamer. More

by DFRIEDRICHMD Verified Customer Verified Customer

Report | Print

My family has been doing business with Rallye for over 30 years and can't count how many Rolls-Royces, Mercedes and BMWs from them. I brought my M5 in for an oil change and inspection and have never been tre years and can't count how many Rolls-Royces, Mercedes and BMWs from them. I brought my M5 in for an oil change and inspection and have never been treated so badly. They damaged a rim, lost my trunk mat. They said my tire needed to be replaced due to a defect. I asked if it was covered under warranty. They insisted that they have changed over 1000 tires and tires have no warranty. I felt uncomfortable with that and found out that Michelin has the best warranty in the business. I called Michelin they said that they were under warranty 6yrs 100,000 miles. Mine had about 2-3000 miles on them. I insisted that Rallye not mount the tire till they speak to Michelin and have my authorization. I had a manager at Michelin familiar with exactly the situation and they gave me a case # and even instructions on what they need, a simple written report of the condition of the tires. I called texted and emailed all this, yet they never followed up. I went to the dealership and they mounted a tire without calling me nor Michelin and damaged the rim and mounted the tire. I asked them to call Michelin they said they called and were put on hold and gave up and insisted that tires do not have warranties. They finally called Michelin in front of me and Chris was surprised when the manager picked up and told him that the tires were covered. I said the tire was mounted without authorization and he said that they can remove the tire (M5 does not have a spare) and drive home on 3 wheels. I stopped at a Michelin dealer on my way home, who inspected the tire and said it should be fully covered. They took the tread depths and determined there was about 98% tread left. Also due to split fitment they determined that both of the front tires should be replaced. Michelin covered the two tires, and shipped two new ones and under warranty there was no charge. In the end after going back to Rallye Chris said at this point we should part ways and YOU ARE NO LONGER WELCOME HERE (in the interim I was negotiating to buy an M8). I contacted the FTC and found out it is a crime to bill for things covered by warranty. I called 9 BMW dealers and explained that my tire may have a defect if I brought it in would they look at it and call Michelin. Every dealer said yes, of course. When I looked in the handbook there was an entire package on Michelin warranty as well as a DVD. All Michelin tires with a star on them indicate that they are BMW oem tires. So they say they changed over 1000 tires none had a warranty. Out of the 1000+ tires they never checked warranty. If you have had your tires changed due to defective tires they are covered, even if damaged all they require is a written report and as long as it is within 6yrs 100,000 miles they will pro-rate a new tire. How can a service manager for 32 years not know about warranties? BEWARE OF GETTING YOUR CAR SERVICED THERE, ALSO KEEP COPIES OF CHATS, EMAILS, PHOTOS. I ALSO HAVE ALL CALLS RECORDED. I HAD MY LAST 2 M's serviced there, but I guess after the company was sold they changed their policies, maybe to "be as inconsiderate and rude as possible and they will not complain. More

Report | Print