Chris Russell

Management and service department are not efficient or effective and do not care for customer service effective and do not care for customer service More

by Whoever Verified Customer Verified Customer

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I WAS VERY PLEASE HOW THE GENERAL SALES MANAGER CHRIS RUSSELL TREATED ME AT BIG STAR HYUNDAI. AND VERY THANKS TO ARIN ROBESON. RUSSELL TREATED ME AT BIG STAR HYUNDAI. AND VERY THANKS TO ARIN ROBESON. More

by barrideaux Verified Customer Verified Customer

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Finance manager was helpful. Chris Russell has never responded to my 3 emails. If I could have bought my car online and ignored the dealership, I would have 100%. If you have Chris Russell has never responded to my 3 emails. If I could have bought my car online and ignored the dealership, I would have 100%. If you have 8 hours to waste, go to Big Star Hyundai to sit around and watch sales people do the song and dance instead of just sell you the car you picked out from the website More

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I drove 12 hrs. for my new truck that I got for my bday. I asked Rose (saleswoman) for pictures of underside of car. I noticed oil smeared around transfer case, upo for my new truck that I got for my bday. I asked Rose (saleswoman) for pictures of underside of car. I noticed oil smeared around transfer case, upon my arrival I found out the truck indeed had an oil leak and oil had been wiped off to hide the damage. Chris Chairis sells an interior/exterior protection plan that cover dents and scratches, that sale was a forced sale I didn't want, they added it to the truck price. I noticed the truck had scratches/dents, and yet they're selling a plan that covers that specifically? Scott Kimbrough, general manager and Chris Russel reached out to me letting me know that they would make this right and that they had no idea of the oil leak. They made it right by continuing to advertise the truck and selling it to someone else who probably didn't inspect it close enough. Theresa Ivey is a rude lady, every time I called, she was condescending. Her tone of voice was very unwelcoming. I recommend everyone stay away from Big Star Hyundai. Don't ruin your day, there's plenty of other places to purchase from. More

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Large selection of vehicles in stock both new and used open late for people who work later in the evening open late for people who work later in the evening More

by SNOWYHEAL03 Verified Customer Verified Customer

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We had the worst experience at Big Star Hyundai while trying to buy a used car. After paying for the car, they kept it for 3 days with no updates, and every time we followed up with the sales lady, Arin, trying to buy a used car. After paying for the car, they kept it for 3 days with no updates, and every time we followed up with the sales lady, Arin, all we got was the vague response that they didn’t know where the car was or when it would be ready. This was extremely frustrating and unprofessional. When we finally got the car, they promised us a $500 gift card as compensation for the inconvenience, which turned out to be nothing but a set of discount coupons—not what we were told. To make matters worse, we were initially told that the car came with two key fobs and that the second would arrive with the registration. Over a month later, we were informed that they couldn’t locate the second key fob and had no intention of compensating us or getting a new one made. Chris, the sales manager, was incredibly rude and completely unhelpful throughout the entire process. We have never encountered such poor customer service at a dealership before. Save yourself the headache and avoid Big Star Hyundai at all costs. They don’t value their customers, and their promises mean nothing! More

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Worked well with meeting my requirements on budget and down payment for the vehicle I wanted. Finance department after purchase and for payoff took a bit, but the manager got everything straightened out a down payment for the vehicle I wanted. Finance department after purchase and for payoff took a bit, but the manager got everything straightened out and fixed same day I spoke with him. More

by hopejanise Verified Customer Verified Customer

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Found a car on their website. Found a lender, drove 4 hrs to pick up the vehicle. Test drove it, tire light and engine light pops on and the car starts shaking. We drove it back a Found a lender, drove 4 hrs to pick up the vehicle. Test drove it, tire light and engine light pops on and the car starts shaking. We drove it back and explained what was happening. The mechanic looked at it and we were told it would take 2 weeks to get in the parts and to repair it. Called back to speak to a supervisor and was told the car was sold 8 days later. Horrible Horrible experience!!!! Credit hit got approved but you sold the car right from under me. Everyone I spoke to was incompetent!!!!!!!! I have nothing good to say about this dealership!!!!! And would have given them no stars if I could have!!!!! No one kept their word and we wasted 9hrs and our time driving to get the vehicle. There's no way that car was inspected!!!! The salesman didn't no anything. Just LOST!!!!! Everyone person I spoke with told a different story. They are all to blame!!!! So now im stuck with this hard inquiry on my credit and it was sold to someone else. Money Hungry Snakes!!!!!!!!! More

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Great service all around! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! More

by Eric Verified Customer Verified Customer

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Shady dealership gave my car back with 2 miles when it had a full tank had a full tank More

by k.r.nixon3 Verified Customer Verified Customer

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