Cesar Alcala
Cesar Alcala at Lexus of North Miami

Cesar Alcala

Product Specialist

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.6
39 Reviews

Dealership Experience

7 yrs, 9 mos

Industry Experience

19 yrs, 11 mos

Languages Spoken

English English

Italian Italian

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4.6

39 Reviews

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39 Reviews of Cesar Alcala

November 13, 2025

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Employee Rating

They are liars. They increased my bill. They promised me free service and they still charge me. The car I took out of service is still broken. More

by l.kiknavelidze1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 14, 2025

Lexus of North Miami responded

I'm very sorry to hear that you feel this way about our business, as we can assure you that we run things with honesty and integrity. Thank you for bringing this to our attention. We will discuss this as a team, but I would also encourage you to call me to discuss this further. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

October 25, 2025

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very nice person Luis, and I didn't have to wait that long......very professional !!!!! More

by dixiebarreneche
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2025

Lexus of North Miami responded

Dixie, thanks so much for the 5-star review of Lexus of North Miami!

October 16, 2025

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A very disappointing sales force, they need a lot of retraining in how to approach and listen to clients. I’ve has many issues in my recent encounter with them, too numerous to repeat here. More

by EMPERORSAM
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

October 01, 2025

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Excessive wait time, incompetent staff who all had a "holier then thou" attitude and very poor customer service. I would rather be hung upside down, strung by my toes and have knives jabbed into my eyes More

by 33139VAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Rahmani, Andrew Verneuil , Semon - just awful

Oct 03, 2025

Lexus of North Miami responded

I am disappointed to receive your feedback. We hold our team to a high standard of professionalism and it is hard to believe the "attitude" you claim here. Nevertheless, if you'd like to discuss your concerns, we'd be grateful for the opportunity to better understand what happened during your visit. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

August 25, 2025

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My experience was great. From the moment I entered the office, I was met with a Great welcome and was directed to the right person. More

by antonio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lev Bargraser, Andrew Amuah-Niamkey , Evan Adegbayi

Aug 26, 2025

Lexus of North Miami responded

Antonio, thank you for choosing Lexus of North Miami and for sharing your experience with our team! See you again next time!

July 31, 2025

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Great customer service, they gave a really good deal and I did not have to wait too long More

by carlafb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Amauri Rosario, Jaker Soto

Jul 31, 2025

Lexus of North Miami responded

Thanks for sharing your review with our team at Lexus of North Miami. It was our pleasure to assist with this purchase, and we wish you happy miles ahead!

July 04, 2025

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Employee Rating

Top tier service from the entire team at Lexus of North Miami -- with a special thanks to Cesar Alcala and Danielle Contaldi! Visited 7 dealerships last weekend, including other Lexus dealerships, and Lexu More

by jhart14
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danielle Contaldi , Jovenel Toneme -- Insurance Agent - 5 stars

Jul 06, 2025

Lexus of North Miami responded

We couldn't ask for better feedback! Thank you for choosing Lexus of North Miami and for highlighting Cesar and Danielle's great work.

June 29, 2025

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Employee Rating

We got the deal we asked for. It’s my 4 Lexus car and I happy for that and Cesar helped us to obrein the new lease More

by GLORIAROS5
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Zaverukha

Jul 02, 2025

Lexus of North Miami responded

Here's to a sweet deal and a new ride! Enjoy your new lease, and thank you for choosing Lexus of North Miami once again!

June 05, 2025

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Employee Rating

The dealership was very accommodating to me and my needs. They went out there way to please me. This is my 4 Lexus, which I truly enjoyed. I know that this is not my last. Thank you, everyone who works at More

by snowgardner56
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 06, 2025

Lexus of North Miami responded

Barbara, thank you for sharing your experience with us at Lexus of North Miami! We're delighted to hear that our team went above and beyond to accommodate your needs. Enjoy driving your 4th Lexus, and we look forward to seeing you again in the future!

May 24, 2025

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Employee Rating

Cesar is excellent salesperson with humility and very good customer service. Always gets back to you at his earliest convenience. More

by ramsjewelers
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 26, 2025

Lexus of North Miami responded

We're delighted to hear that Cesar provided excellent service with humility at Lexus of North Miami. Thank you for sharing your experience, and we look forward to assisting you in the future!

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