Cesar Alcala
Cesar Alcala at Lexus of North Miami
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Cesar Alcala

Product Specialist

Lexus of North Miami

14100 Biscayne Blvd
North Miami, FL 33181

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4.9
28 Reviews

Dealership Experience

7 yrs, 2 mos

Industry Experience

19 yrs, 4 mos

Languages Spoken

English English

Italian Italian

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4.9

28 Reviews

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28 Reviews of Cesar Alcala

April 25, 2025

Dealership Rating
Employee Rating

Excelente atención son muy profesionales , explican todos los pasos y el tiempo de satisfacción es muy rápido , la verdad me siento muy contento con toda la asesoría y mi carro nuevo , muchas gracias More

by jman513
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roman Santana, Alexander Mejias , Jonathan

Apr 25, 2025

Lexus of North Miami responded

Gracias por compartir su experiencia positiva con Lexus of North Miami. Nos alegra saber que está satisfecho con nuestro servicio y su nuevo carro. Disfrute de sus viajes!

April 09, 2025

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Employee Rating

The salesman Cesar) was great. Speaks very well over the phone and seemed to be knowledgeable of the vehicles. Great More

by angel.cerceda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 09, 2025

Lexus of North Miami responded

Angel, we're delighted to hear that Cesar provided excellent service at Lexus of North Miami. It's great knowing he was knowledgeable and communicated well over the phone. Thank you for sharing your experience!

April 02, 2025

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Employee Rating

En lo particular he tenido muy buena experiencia en este Dealer, siento que el personal es muy atento y calificado y el servicio que prestan está a la altura More

by yoandraed90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 02, 2025

Lexus of North Miami responded

Gracias por compartir su experiencia positiva con nosotros en Lexus of North Miami. Nos alegra saber que nuestro equipo fue atento y calificado durante su visita. Esperamos poder servirle nuevamente pronto, Yoandra!

January 16, 2025

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Employee Rating

The best asset to the dealership are his employees, Jose Almonte, César Alcalá, the young gentleman from DR Ramon? And the young gentleman from the car insurance. We were treated with respect and courtesy. More

by MGLOPEZ68
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jose Almonte, Ramon Cabrera

Jan 16, 2025

Lexus of North Miami responded

We're delighted to hear that our team members, including Jose and César, provided you with respectful and courteous service at Lexus of North Miami. Thank you for recognizing their efforts!

December 26, 2024

Dealership Rating
Employee Rating

Danielle and Veli were amazing, and so was the GM Sean Kamal. Cesar as well. Very pleased with the experience this time. More

by angelicahealth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sean Kamal, Velianet Hernandez

Dec 27, 2024

Lexus of North Miami responded

We're delighted to hear that Danielle, Veli, Sean Kamal, and Cesar made your experience at Lexus of North Miami a positive one! Thank you for sharing your feedback with us, Angelica.

December 02, 2024

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Employee Rating

Wow. .. just Wow... It was my first time working with Eric at The service department, but although I was happy with my former service advisor, I'm even hap More

by Alma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosaly Bermudez , Eric. Service Advisor

Dec 03, 2024

Lexus of North Miami responded

Alma, we're delighted to hear that Eric exceeded your expectations at Lexus of North Miami! It's fantastic knowing he provided such exceptional service. We look forward to assisting you again in the future!

November 11, 2024

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Employee Rating

Stellar service beyond expectations excellent customer service by longevity dealership. Best decision I’ve ever made with purchasing a new Lexus. More

by BRNDTTALBURY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 11, 2024

Lexus of North Miami responded

We're delighted to hear that your experience at Lexus of North Miami exceeded expectations! Thank you for choosing us and sharing such positive feedback. Enjoy your new Lexus!

October 19, 2024

Dealership Rating
Employee Rating

Diego is a very cool young guy. It was a pleasure doing business with him and if I buy a next car, I will be contacting him very helpful. he’s very respectful, humble patient and ve More

by peachmurray
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Oct 21, 2024

Lexus of North Miami responded

Peach, we're delighted to hear that Diego made your experience at Lexus of North Miami so positive. Thank you for sharing such kind words about his service and attitude! We look forward to assisting you with any future car needs.

October 16, 2024

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Employee Rating

Great help and went out of their way to get it done with minimal hastle More

by ggotfried
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 17, 2024

Lexus of North Miami responded

We're delighted we could deliver an excellent experience! - Lexus of North Miami Team

Oct 17, 2024

Lexus of North Miami responded

We're delighted we could deliver an excellent experience! - Lexus of North Miami Team

October 15, 2024

Dealership Rating
Employee Rating

The adviser won’t consider to check the car or give time to diagnose the problem. I been with the dealer over 14 years and I have 3 car. He doesn’t try to see who is the client or give some attention the More

by oceanfrontblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bobby Rahmani, Syed Bukhari

Oct 16, 2024

Lexus of North Miami responded

Thank you for sharing your experience with us. It's disappointing to hear that our service didn't meet the standards you've come to expect over the years, especially as a loyal customer. We value your long-term relationship and would like to address this issue directly. Please reach out at your convenience so we can make things right for you. Thank you, Ed Rubenfeld - Service Manager - 305-372-3747

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