Caroline Combs

Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I have is that my seat 💺 got moved and never put back to the programmed level. Overall great job. More

by RAMINDERCHATHA Verified Customer Verified Customer

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Great customer service, they follow up and follow thru the entire service time. Inspection video and payments are made so easy the entire service time. Inspection video and payments are made so easy More

by DURGY9292 Verified Customer Verified Customer

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The dealership has shown us efficient service and good communication on several occasions. They strike us as professionally competent. communication on several occasions. They strike us as professionally competent. More

by AVD3 Verified Customer Verified Customer

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A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK Verified Customer Verified Customer

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Caroline was extremely helpful. However, I specifically went there for brake replacement on 10/1 (scheduled after my inspection during September and the brake pads were never order However, I specifically went there for brake replacement on 10/1 (scheduled after my inspection during September and the brake pads were never ordered. I am still waiting to have the brakes replaced. More

by Gray Lambe Verified Customer Verified Customer

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Always happy with the service at WC BMW. Always go above and beyond to address the issue and with great customer service! Thank you! Always go above and beyond to address the issue and with great customer service! Thank you! More

by akellyfish Verified Customer Verified Customer

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We can always count on Bill and his team to service our BMW with care and professionalism. Our car had an issue with the navigation screen and it had to be replaced under warranty. The issues have been fi BMW with care and professionalism. Our car had an issue with the navigation screen and it had to be replaced under warranty. The issues have been fixed. More

by HK Verified Customer Verified Customer

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Caroline kept us updated and was very helpful. BMW service performed complete checkup. Overall excellent service. BMW service performed complete checkup. Overall excellent service. More

by Anuragjindal62 Verified Customer Verified Customer

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The service staff - in total - at BMW of West Chester exemplify how a dealership should conduct its business if they want to keep customers returning year after year! Period. exemplify how a dealership should conduct its business if they want to keep customers returning year after year! Period. More

by c7zzgt Verified Customer Verified Customer

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Amazing service all the way around. Highly recommended dealer unlike the experience I had at my local dealer. I am so happy someone recommended for me to go to Otto's! Highly recommended dealer unlike the experience I had at my local dealer. I am so happy someone recommended for me to go to Otto's! More

by tressa.catalina Verified Customer Verified Customer

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