Caroline Combs
Caroline Combs at BMW of West Chester
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Caroline Combs

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
23 Reviews
4.9

23 Reviews

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23 Reviews of Caroline Combs

November 05, 2024

Dealership Rating
Employee Rating

Great customer service, they follow up and follow thru the entire service time. Inspection video and payments are made so easy More

by DURGY9292
Service Price Transparency
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Recommend Dealer
Yes

October 30, 2024

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The dealership has shown us efficient service and good communication on several occasions. They strike us as professionally competent. More

by AVD3
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Service Communication
Recommend Dealer
Yes
Oct 31, 2024

BMW of West Chester responded

We are gratified to hear you have been so pleased with the professional performance of our service team. Many thanks for choosing BMW of West Chester!

October 21, 2024

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A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest More

by YAREK
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Recommend Dealer
Yes
Oct 22, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the respectful performance of our service team here at BMW of West Chester!

October 08, 2024

Dealership Rating
Employee Rating

Caroline was extremely helpful. However, I specifically went there for brake replacement on 10/1 (scheduled after my inspection during September and the brake pads were never order More

by Gray Lambe
Recommend Dealer
Yes
Oct 08, 2024

BMW of West Chester responded

We regret the delay in notification of the arrival of your rear brakes. We look forward to a full resolution on your upcoming appointment Friday Oct 11.

September 25, 2024

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Always happy with the service at WC BMW. Always go above and beyond to address the issue and with great customer service! Thank you! More

by akellyfish
Service Price Transparency
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Recommend Dealer
Yes
Sep 30, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the professional performance of our service team here at BMW of West Chester!

September 24, 2024

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Employee Rating

We can always count on Bill and his team to service our BMW with care and professionalism. Our car had an issue with the navigation screen and it had to be replaced under warranty. The issues have been fi More

by HK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

BMW of West Chester responded

We are gratified to hear you were so pleased with the professional performance delivered by Bill and our team here at BMW of West Chester!

September 20, 2024

Dealership Rating
Employee Rating

Caroline kept us updated and was very helpful. BMW service performed complete checkup. Overall excellent service. More

by Anuragjindal62
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

BMW of West Chester responded

We are delighted to hear you for so pleased with the helpful and informative service experience delivered by Caroline. Many thanks for choosing BMW of West Chester!

September 19, 2024

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The service staff - in total - at BMW of West Chester exemplify how a dealership should conduct its business if they want to keep customers returning year after year! Period. More

by c7zzgt
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Service Time
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Recommend Dealer
Yes
Sep 23, 2024

BMW of West Chester responded

We are thrilled to hear you have continued to be so pleased with the performance of our team here at BMW of West Chester!

September 19, 2024

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Employee Rating

Amazing service all the way around. Highly recommended dealer unlike the experience I had at my local dealer. I am so happy someone recommended for me to go to Otto's! More

by tressa.catalina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team here at BMW of West Chester!

September 06, 2024

Dealership Rating
Employee Rating

Fantastic dealership. Everyone was very helpful and courteous! I highly recommend, I had a great expereince. More

by lthompson12
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Gibson

Sep 09, 2024

BMW of West Chester responded

We are thrilled to hear you were so pleased with the performance of our service team here at BMW of West Chester!

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