Carlos Villa | Page 3

Greenway Kia West responded

DER, I’m very sorry to hear about your experience and the frustration it caused. That’s not the way we want any customer to feel when working with us. Please reach out to me directly at anaslazzar@greenwayauto.com so I can better understand what happened and work toward a resolution. — Anas Lazaar

Greenway Kia West responded

Keven, thank you for your feedback. We’re glad to hear Daniel provided such great service and made your experience enjoyable. I’ll be sure to recognize him for a job well done. We appreciate your recommendation and look forward to serving you again at Greenway Kia West. — Anas Lazaar, General Manager | anaslazaar@greenwayauto.com

Greenway Kia West responded

Wuzzy Thank you for your review! We’re glad our team took the time to work with you and was patient while you explored different vehicle options. We appreciate you choosing Greenway Kia West in Orlando, FL, and we look forward to helping you with all your future Kia needs. — Anas Lazaar, General Manager – anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Carmela, Thank you so much for your wonderful review and for being a verified customer at Greenway Kia West! We’re delighted to hear that our team made your car buying experience smooth and enjoyable. Daniel Allen, Jeremy Gresham, Amine Dkhissi, Elijah Mahogany, Ivan Carpio Pino, Manny Gonzalez, Carlos Villa, Hassan Abusoud, Tony Hamden, and Gilberto Viera Otero are all committed to providing exceptional, friendly, and helpful service for every customer in Orlando. If you have any questions about your new Kia or need assistance in the future, please reach out to us anytime. Thank you again for choosing Greenway Kia West—we’re thrilled to have you as part of our family! —Anas Lazaar General Sales Manager, Greenway Kia West

Greenway Kia West responded

Thank you so much for the 5-star review, Farida! We’re so glad to hear you had a smooth and positive experience with our helpful service team at Greenway Kia West. Your recommendation means the world to us, and we’re always here to provide the same great service whenever you need us. See you next time! —Greenway Kia West Service Team

Greenway Kia West responded

Thank you for the 4-star review, Sydney! We're happy to hear you were pleased with the outcome and had a good overall experience at Greenway Kia West. We understand that time is valuable, and we appreciate your patience throughout the process. Your feedback helps us improve, and we hope to make your next visit even smoother and worthy of a full 5 stars! —Greenway Kia West Team

Greenway Kia West responded

Hi Henry, Thank you for the amazing 5-star review! We're so glad to hear that our team's help, enthusiasm, and patience made your experience a great one. Making our customers happy is what we’re all about at Greenway Kia West, and we’re thrilled we could deliver that for you. Enjoy your new vehicle, and we look forward to seeing you again! Best wishes, The Greenway Kia West Team

Greenway Kia West responded

Hi Vgarciabeato, Thank you for your honest review and for choosing Greenway Kia West. We're truly grateful for your kind words about Amine and Carlos—both are dedicated to providing excellent customer service, and we're glad they made a positive impact on your experience. We’re sorry to hear the process didn’t go exactly as planned and that you had to settle for a different vehicle. Your feedback is important and will be shared with our team to help us improve moving forward. Thank you again for your business, and we hope to better serve you in the future. Best regards, The Greenway Kia West Team

Greenway Kia West responded

Hi q_anthony407, Wow—thank you so much for the incredible support and loyalty! We're honored that you've chosen Greenway Kia West for all your vehicles, especially with such a big family. Knowing we've earned your trust time and time again truly means the world to us. We’re here whenever you or any of your 10 future drivers need us! Best regards, The Greenway Kia West Team

Greenway Kia West responded

Hola Zuleyka! Nos contenta saber que su experiencia con el equipo de Greenway Kia West fue positiva. Gracias!