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Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.5
205 Reviews

Dealership Experience

6 yrs, 1 mo

Industry Experience

25 yrs

Languages Spoken

English English

Spanish Spanish

4.5

205 Reviews

Write a Review

205 Reviews of Carlos Lopez

October 21, 2025

Dealership Rating
Employee Rating

Very enjoyable experience and the locals great. . Mr Lopez was courteous and helpful. Nice dealership. More

by Coach T
Recommend Dealer
Yes
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Oct 21, 2025

Norm Reeves Toyota Dallas responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Norm Reeves Toyota Dallas. We look forward to having you as one of our valued customers for many more years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2025

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Employee Rating

Shelly is an outstanding professional! She consistently goes above and beyond to ensure we receive top-notch service. Her honesty and reliability are exactly why I keep coming back. I alwa More

by Adela Cortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Sergio Leyva, Conner McMahan

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Oct 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 21, 2025

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Employee Rating

Very efficient and friendly service. The video update was short and helpful. Overall was a good experience. More

by maleamaynard
Workmanship
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 20, 2025

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Employee Rating

El servicio al cliente estupendo,Amable profesional un 10 muy buen servicio. 100 recomendable.gracias More

by martcora4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 21, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 20, 2025

Dealership Rating
Employee Rating

Antonio is always very helpful y nice to all the customers, l can’t wait to go back and take my truck to get service. More

by Lobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes, Harveen Toor

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Oct 20, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 19, 2025

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Employee Rating

Muy buen servicio , I'm very satisfied all was Take my cars to Norman Reves toyota !!! More

by Jaime M Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 19, 2025

Norm Reeves Toyota Dallas responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 11, 2025

Dealership Rating
Employee Rating

I am very pleased. I was educated on what’s going on with my car and what to do to prolong the life of my car. Thanks so much. More

by Glonwo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Harveen Toor, Sergio Leyva, Conner McMahan , Robby Deveer

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Oct 11, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 27, 2025

Dealership Rating
Employee Rating

I’ve had my Toyota serviced 3 times since I bought my 2023 RAV4 at Toyota Dallas and each time I had great service. I really like this dealership!! More

by tcaccetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 27, 2025

Norm Reeves Toyota Dallas responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

Dealership Rating
Employee Rating

My only concern is that I had no check engine light alert when I drove in, then 15 min after I left vehicle I had a notification for repair that would cost $200. I declined it, the engine light stayed on fo More

by found.angus_4v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

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Sep 22, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 22, 2025

Dealership Rating
Employee Rating

Carlos always gives great service from start to finish , shoutout to Sergio for jumping in and getting me checked in as Carlos was with another customer m. Thank you both ! More

by Dos14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sergio Leyva

Report | Print
Sep 22, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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