Carlos Lopez
Carlos Lopez at Norm Reeves Toyota Dallas
Refer Me

Carlos Lopez

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
4.4
143 Reviews

Dealership Experience

5 yrs, 8 mos

Industry Experience

24 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

4.4

143 Reviews

Write a Review

143 Reviews of Carlos Lopez

May 07, 2025

Dealership Rating
Employee Rating

Outstanding, thank you for great service. I will be back! Staff is wonderful and informative More

by Justin Auchter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 07, 2025

Norm Reeves Toyota Dallas responded

Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!

May 05, 2025

Dealership Rating
Employee Rating

Fast, reliable service. The service provided was fast and reliable as always. The service provided was fast and reliable, and Carlos was extremely helpful as always. More

by ROLANDO_BARCO
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

May 06, 2025

Norm Reeves Toyota Dallas responded

Hi Rolando! Thank you for sharing your experience with us at Norm Reeves Toyota Dallas! We're glad to hear that Carlos and our team provided fast and reliable service. We appreciate your feedback and look forward to serving you again in the future!

May 04, 2025

Dealership Rating
Employee Rating

I brought in my 2017 Avalon for a safety recall and told Carlos I wanted nothing else done but all the safety recalls. He asked to do more a second time, and I repeated to just perform the several safety re More

by james@gaskin.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
May 05, 2025

Norm Reeves Toyota Dallas responded

Thank you for sharing your experience with us. It's disappointing to hear about the miscommunication regarding the safety recalls and additional maintenance suggestions, as well as the lack of follow-up from Carlos. We strive to provide clear communication and thorough service, so I apologize that we fell short in this instance. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly at your convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 26, 2025

Dealership Rating
Employee Rating

The work was very fast and very good, I would like them to continue like this. More

by durant2100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing us! We'll see you next time. Safe travels! - The Norm Reeves Toyota Dallas Team

April 23, 2025

Dealership Rating
Employee Rating

Carlos was great. He got me checked in quickly and explained what they were going to look at during my visit. More

by tcaccetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2025

Norm Reeves Toyota Dallas responded

We're delighted to hear that Carlos provided you with excellent service at Norm Reeves Toyota Dallas. Thank you for sharing your experience, and we hope to assist you again in the future! Safe travels!

April 21, 2025

Dealership Rating
Employee Rating

Carlos was great. He kept me up to date with progress.It was ready on time as promised. More

by Paul T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 21, 2025

Norm Reeves Toyota Dallas responded

Paul, Your five-star rating made our day! We can't wait to welcome you back soon! - Norm Reeves Toyota Dallas

April 21, 2025

Dealership Rating
Employee Rating

No me gusto el Trabajo que le hicieron a la camioneta el dia sabado 19 de Abril More

by Jesus Gurrusquieta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 22, 2025

Norm Reeves Toyota Dallas responded

Jesus, Queremos comprender qué causó esta calificación y ayudarle a resolver sus inquietudes. Si le interesa hablar sobre su experiencia, contáctenos lo antes posible. Gracias. LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 15, 2025

Dealership Rating
Employee Rating

My favorite place to be. Wish I had to get service on my car more often. More

by ARODRIG333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

Norm Reeves Toyota Dallas responded

Hi Rodrig! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!

April 11, 2025

Dealership Rating
Employee Rating

Very disappointed. They put the wrong battery in my car and overcharged me 100.00. I was never able to speak with anyone and placed on hold multiples times for over 30 More

by rldarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Carlos Lopez

Apr 14, 2025

Norm Reeves Toyota Dallas responded

I'm sorry to hear about your experience. It sounds incredibly frustrating and not the level of service we aim for. I'd like to address this issue personally and make things right if possible. Please reach out when you have a moment so we can discuss further. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 07, 2025

Dealership Rating
Employee Rating

Service took too long. I’ve serviced my vehicle there before but it hasn’t taken that long. I waited almost four hours. Was disappointed. More

by debg_sanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 07, 2025

Norm Reeves Toyota Dallas responded

Debg_sanchez, I apologize for the extended wait time during your recent service visit. We strive to be efficient and it's disappointing to hear we fell short this time. Please feel free to reach out if you'd like us to look into what happened or discuss any further concerns. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

1
...

Dealership Inventory (183 Vehicles)

new 2025 Toyota Tacoma car, priced at $41,943
2025 Toyota Tacoma
new
Black exterior
Automatic
Four-wheel Drive
new 2025 Toyota Tundra car, priced at $53,098
2025 Toyota Tundra
new
Ice exterior
Automatic
Four-wheel Drive
new 2025 Toyota Tundra car, priced at $69,382
2025 Toyota Tundra
new
Midnight Black Metallic exterior
Automatic
Four-wheel Drive
new 2022 Toyota Corolla car, priced at $22,341
2022 Toyota Corolla
new
White exterior
Automatic
Front-wheel Drive
new 2025 Toyota Tacoma car
2025 Toyota Tacoma
new
Black exterior
Automatic
Four-wheel Drive
used 2023 Toyota Camry car, priced at $34,940
2023 Toyota Camry
used
Wind Chill Prl exterior
Automatic
Front-wheel Drive