Outstanding, thank you for great service.
I will be back! Staff is wonderful and informative
I will be back! Staff is wonderful and informative
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by Justin Auchter
Service Price Transparency
May 07, 2025 -
Norm Reeves Toyota Dallas responded
Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!
Fast, reliable service.
The service provided was fast and reliable as always. The service provided was fast and reliable, and Carlos was extremely helpful as always.
The service provided was fast and reliable as always. The service provided was fast and reliable, and Carlos was extremely helpful as always.
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by ROLANDO_BARCO
Other Employees Tagged:
Carlos Lopez
May 06, 2025 -
Norm Reeves Toyota Dallas responded
Hi Rolando! Thank you for sharing your experience with us at Norm Reeves Toyota Dallas! We're glad to hear that Carlos and our team provided fast and reliable service. We appreciate your feedback and look forward to serving you again in the future!
I brought in my 2017 Avalon for a safety recall and told
Carlos I wanted nothing else done but all the safety recalls. He asked to do more a second time, and I repeated to just perform the several safety re
Carlos I wanted nothing else done but all the safety recalls. He asked to do more a second time, and I repeated to just perform the several safety recalls.
He then sent an estimate with several thousand dollars worth of maintenance, almost all of which I've done with a local shop, such as change spark plugs at 120,000 miles and the like. I refused the estimate.
I didn't hear details about my safety recall repairs until the next day when I called the dealership and was told my car was ready. I never received a call, text, or email from Carlos.
After all that, Carlos only performed the one latest safety recall, ignoring all the others. I'll have to return to a dealership to get the other safery recalls performed, but it won't be Norm Reeves
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by james@gaskin.com
Verified Customer
Verified Customer
Service Price Transparency
May 05, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for sharing your experience with us. It's disappointing to hear about the miscommunication regarding the safety recalls and additional maintenance suggestions, as well as the lack of follow-up from Carlos. We strive to provide clear communication and thorough service, so I apologize that we fell short in this instance. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly at your convenience. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com
The work was very fast and very good, I would like them
to continue like this.
to continue like this.
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by durant2100
Verified Customer
Verified Customer
Service Price Transparency
Apr 28, 2025 -
Norm Reeves Toyota Dallas responded
Thank you for choosing us! We'll see you next time. Safe travels! - The Norm Reeves Toyota Dallas Team
Carlos was great.
He got me checked in quickly and explained what they were going to look at during my visit.
He got me checked in quickly and explained what they were going to look at during my visit.
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by tcaccetta
Verified Customer
Verified Customer
Service Price Transparency
Apr 24, 2025 -
Norm Reeves Toyota Dallas responded
We're delighted to hear that Carlos provided you with excellent service at Norm Reeves Toyota Dallas. Thank you for sharing your experience, and we hope to assist you again in the future! Safe travels!
Carlos was great.
He kept me up to date with progress.It was ready on time as promised.
He kept me up to date with progress.It was ready on time as promised.
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by Paul T
Service Price Transparency
Apr 21, 2025 -
Norm Reeves Toyota Dallas responded
Paul,
Your five-star rating made our day! We can't wait to welcome you back soon! - Norm Reeves Toyota Dallas
No me gusto el Trabajo que le hicieron a la camioneta el
dia sabado 19 de Abril
dia sabado 19 de Abril
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by Jesus Gurrusquieta
Verified Customer
Verified Customer
Service Price Transparency
Apr 22, 2025 -
Norm Reeves Toyota Dallas responded
Jesus,
Queremos comprender qué causó esta calificación y ayudarle a resolver sus inquietudes. Si le interesa hablar sobre su experiencia, contáctenos lo antes posible. Gracias. LaTris Price - Customer Relations Manager - latris.price@normreeves.com
My favorite place to be.
Wish I had to get service on my car more often.
Wish I had to get service on my car more often.
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by ARODRIG333
Verified Customer
Verified Customer
Service Price Transparency
Apr 16, 2025 -
Norm Reeves Toyota Dallas responded
Hi Rodrig! Thank you for leaving us this five-star review and for your kind words about our service team at Norm Reeves Toyota Dallas! We'll see you next time!
Very disappointed.
They put the wrong battery in my car and overcharged me 100.00. I was never able to speak with anyone and placed on hold multiples times for over 30
They put the wrong battery in my car and overcharged me 100.00. I was never able to speak with anyone and placed on hold multiples times for over 30 minutes. I had to take it back down there which is 45 minutes away and take time off from work. Won't be returning.
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by rldarn
Service Price Transparency
Other Employees Tagged:
Carlos Lopez
Apr 14, 2025 -
Norm Reeves Toyota Dallas responded
I'm sorry to hear about your experience. It sounds incredibly frustrating and not the level of service we aim for. I'd like to address this issue personally and make things right if possible. Please reach out when you have a moment so we can discuss further. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com
Service took too long.
I’ve serviced my vehicle there before but it hasn’t taken that long. I waited almost four hours. Was disappointed.
I’ve serviced my vehicle there before but it hasn’t taken that long. I waited almost four hours. Was disappointed.
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by debg_sanchez
Verified Customer
Verified Customer
Service Price Transparency
Apr 07, 2025 -
Norm Reeves Toyota Dallas responded
Debg_sanchez, I apologize for the extended wait time during your recent service visit. We strive to be efficient and it's disappointing to hear we fell short this time. Please feel free to reach out if you'd like us to look into what happened or discuss any further concerns. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com