Carlos Lopez

I waited 4 hours and even had an appointment, no one would tell me why the long wait, it’s unbelievable and embarrassing would tell me why the long wait, it’s unbelievable and embarrassing More

by loreruiz4210 Verified Customer Verified Customer

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I was at the dealer for 5 hours for a routine 50k maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of m maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of me, and was told of the recommended actions at 12pm, I declined the battery replacement via the text and verbally instructed Connor and was told he would be pull my car around shortly. TWO more hours passed before I had to go and enquire about the status of my vehicle. Connor was nowhere to be found so I had to ask ANOTHER agent to assist me. If it weren't for Antonio who stepped in to help, who knows, I might still be at the dealership. I will never come back due to the terrible service. Definitely would not recommend coming here. Cowboy Toyota's service was much better and it's sad to see how it's changed. More

by Disappointed customer Verified Customer Verified Customer

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The dealership is good close to home clean and the service consultant is very good service consultant is very good More

by pedrogales Verified Customer Verified Customer

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Carlos is the best. We always know our car will be fixed/maintained properly. Appreciate having a loaner car when necessary. We always know our car will be fixed/maintained properly. Appreciate having a loaner car when necessary. More

by Julieggould Verified Customer Verified Customer

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Carlos is a super employee he is always ready to help with any car repairs with any car repairs More

by jaci.uresti Verified Customer Verified Customer

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I had an appointment and was told they were behind and it would be up to 2 hours. It was actually more like 4 hours. No one ever came to keep me updated or anything. would be up to 2 hours. It was actually more like 4 hours. No one ever came to keep me updated or anything. More

by sindy_morataya09 Verified Customer Verified Customer

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The experience at the dealership was pleasant as always. Carlos was pleasant, informative, and answered any questions I had. Carlos was pleasant, informative, and answered any questions I had. More

by CRAMP32003 Verified Customer Verified Customer

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This dealership takes great pride in providing exceptional customer service. My service agent, Carlos, is punctual and always goes the extra mile to keep my costs low. exceptional customer service. My service agent, Carlos, is punctual and always goes the extra mile to keep my costs low. More

by mayraramos101 Verified Customer Verified Customer

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I appreciate the great service and professionalism that Carlos Lopez gave me, very attentive he explaind to me what they did to my car and what it required. I recommend getting your service done there Carlos Lopez gave me, very attentive he explaind to me what they did to my car and what it required. I recommend getting your service done there with Carlos, Its great!! More

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I liked Carlos—he’s great. My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t My only comments are about the other office staff. I think that that cashier and office girls need to learn some better customer service. They don’t know how to address customers clearly. They look down when they are talking to customers which makes them hard to hear, and don’t look at customers like they matter. Lots of pointless side conversations with other staff that seems to slow them down in getting me checked out. More

by byron Verified Customer Verified Customer

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