Carlos Lopez

I get excellent customer service from the service department. Carlos always delivers great service. Service department waiting area is always comfortable. department. Carlos always delivers great service. Service department waiting area is always comfortable. More

by genewash Verified Customer Verified Customer

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Amazing service! Everyone is so nice and helpful. I recommend getting your service done there with Carlos! Everyone is so nice and helpful. I recommend getting your service done there with Carlos! More

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Carlos was very professional and helpful in handling my request. I am very happy with the service provided. request. I am very happy with the service provided. More

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I recently came in for an oil change and had a great experience. The staff was friendly, efficient, and explained everything clearly. My vehicle was ready on time, and the service area was clean and org experience. The staff was friendly, efficient, and explained everything clearly. My vehicle was ready on time, and the service area was clean and organized. I appreciated the transparency and professionalism—definitely recommend this dealership for routine maintenance! More

by i_gaby_c Verified Customer Verified Customer

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Good communication, timely repairs and appointment scheduling Carlos listens and answers with knowledge of the brand scheduling Carlos listens and answers with knowledge of the brand More

by Wisepretzelman Verified Customer Verified Customer

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I was concerned about a timeline and expense everything Sergio told me was spot on Sergio told me was spot on More

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The process was easy. I made an appointment last week, I showed up 10 minutes early was brought right in by John Peña and the work was completed even faster than was estim I made an appointment last week, I showed up 10 minutes early was brought right in by John Peña and the work was completed even faster than was estimated to me. John was a great help and answered all my questions. More

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Excellent service, people are friendly they do a great job in my car I had to wait a little longer than usual but everything was ok. job in my car I had to wait a little longer than usual but everything was ok. More

by claudiaamor Verified Customer Verified Customer

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Decided to take my Rav IV to Norm Reeves dealership after a bad experience w/Cowboy Totota. Difference in day & night as far as customer service. Have a new service rep, Carlos Lopez, that was top notch. He a bad experience w/Cowboy Totota. Difference in day & night as far as customer service. Have a new service rep, Carlos Lopez, that was top notch. He was able to fix a problem that I had been dealing w/for 2 years, explained what would be done, did the inspection & even washed my vehicle. Thank you Carlos for great customer service. You have earned my trust. Carolyn Wallace More

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I did alignment there for 2009 Nissan Sentra. 1st I was upset, since the alignment on the Rear was not done, but then realized that it can"t be done on that car due to its engineering design. The 1st I was upset, since the alignment on the Rear was not done, but then realized that it can"t be done on that car due to its engineering design. The assigned mechanic did his best on the front end, it was a lot of work, since the car was fixed after heavy hit. He came out twice to address my concerns and questions. There were some minor issues, like released Schrader Valve, reset torque on those valves to the wrong value, one sliding wheel weight due to balancing. The balancing itself was done very well as well as alignment (@ giving circumstances and the fact that they gave me a colored printed copy). Taking into account how much I've learned during that service and easiness to fix small issues (I'm a DIY mechanic) I decided to rank that service very positively. More

by Olena Erhardt Verified Customer Verified Customer

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