Brittaney Quick | Page 86

Fast, professional experience - best after sale service I have bought over thirty new and nearly new vehicles from franchised dealers over the past 25 years, and this BMW Certified purchase has been by far I have bought over thirty new and nearly new vehicles from franchised dealers over the past 25 years, and this BMW Certified purchase has been by far the best experience of all. Steve Mihalic and BMW of Westlake go above and beyond the effort of other dealers to ensure perfection. Efforts before and immediately after the sale to accommodate the customer in terms of vehicle preparation, incidentals, and warranty service are second to none. Steve and his team are not completely satisfied until the customer is fully satisfied. The service department is also top notch. More

Report | Print

Loretta S This is the forth BMW I have leased from Westlake and they are very pleasant and accommodating. They go out of their way to make it an enjoyable exp This is the forth BMW I have leased from Westlake and they are very pleasant and accommodating. They go out of their way to make it an enjoyable experience, even if they don't have a vehicle in stock they find one for you. The service department is excellent and very friendly. When you get your car back it is clean inside and out. Ken Delk has been my salesman for all of my BMW and has always taken very good care of me and answered any questions that I have ever had. More

Report | Print

BMW lease I have leased BMW's through several different dealerships since 2008. By far my experience at BMW Westlake has been superb. I was introduced to Putrri I have leased BMW's through several different dealerships since 2008. By far my experience at BMW Westlake has been superb. I was introduced to Putrri Padbatan as my client advisor, she was very kind and worked hard to help identify my must haves on my new BMW, once we searched for my new "Red" 4 series and were unable to locate the car I desired, Putrri suggesting building in Germany exactly the way I wanted it! I must say I love my car, and I send much thanks to Putrri for her time and bright smile to go above and beyond to help me! I would like to thank everyone at BMW Westlake for making this the best car buying experience so far! Sincerely, Cynthia Shahed More

Report | Print

Positive buying experience My recent experience with BMW of Westlake, Ohio was extremely positive working with Putrri Padbatan. Putrri could not be more accommodating with all o My recent experience with BMW of Westlake, Ohio was extremely positive working with Putrri Padbatan. Putrri could not be more accommodating with all of my needs, as I was a victim of the Audi emissions buyback and needed a new reputable diesel vehicle, BMW provided me with a loaner until my new BMW 328d wagon arrived, which I love! Brittaney Quick, in the service department also was very much on top of everything as soon I walked in the door, she was very efficient with whatever I needed. Thank you very a great experience. Michele Ross Samek More

Report | Print

Service Dept Is Outstanding! They are always friendly & accommodating. They quickly address any issues & concerns we might have. The best is their communication!! I wouldn't take They are always friendly & accommodating. They quickly address any issues & concerns we might have. The best is their communication!! I wouldn't take my BMW anywhere else!! More

Report | Print

Customer Service Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, profession Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, professional and helpful in providing timely follow-up related to the mechanics findings, recommendations and timeline associated with the repairs. Thanks! More

Report | Print

Kicking the tires Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Brittany ordered the tires for me, and arranged for a loaner while they were waiting for them. Took an extra day, in which I had to drive around in a BMW 340. Boo-hoo. As always, service people were friendly and experience very pleasant. Almost made me forget that I'd spent as much on tires as a family of four spends on food for three months. More

Report | Print

Great Service Experience Brittaney processed my service appointment with professionalism and friendliness. She ensured my vehicle was washed and dried after the service was co Brittaney processed my service appointment with professionalism and friendliness. She ensured my vehicle was washed and dried after the service was completed. I will definitely return to this dealership for service in the future. More

Report | Print

Needed to have tires swaped from summer to snow Jim and Brittaney are always a pleasure to deal with. They always respect my time, keep me updated and ensure I understand what is going on with my s Jim and Brittaney are always a pleasure to deal with. They always respect my time, keep me updated and ensure I understand what is going on with my service. This time was no different. I was in and out fast, everything was explained and the service was very friendly. More

Report | Print

Outstanding Overall Howard Schneider did an outstanding job with my purchase - and the service department has been outstanding as well. This is my first BMW auto purchas Howard Schneider did an outstanding job with my purchase - and the service department has been outstanding as well. This is my first BMW auto purchase - and I really couldn't be happier so far. More

Report | Print