Brittaney Quick | Page 87

Terrific buying experience Buying my first BMW with John was a dream. I wanted to explore certified pre-owned vehicles and John patiently helped me go through what was available Buying my first BMW with John was a dream. I wanted to explore certified pre-owned vehicles and John patiently helped me go through what was available in my price range until we found the perfect car for me. When one wasn't right he'd say "Ok, that's not the car for you. Let's keep looking." This was also my first car buying experience as a single woman. My dad and then my ex-husband always took care of such things. I did not receive a HINT of sexism or anyone speaking down to me. I was treated with respect by everyone at the dealership, and I got a great deal. I know I was not taken advantage of. Justin the genius showed me how to use everything, and I will probably go back for another visit to dig even deeper into what the car can do. And Brittany in service...I don't know how many times I've called her with questions since the purchase. She patiently walks me through the solution every time. My dad passed away last year and it was from his trust that I purchased the car. John reminded me of my dad, and I know my dad would approve of the car, price, and experience. There is no doubt I will be buying another BMW from John at Westlake in the future. It's a wonderful place with great people. More

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Don't think twice about doing business with BMW of Westlake We just received delivery on our second vehicle (X4) in three years from BMW of Westlake. The purchase experience with Howard Schneider is second to We just received delivery on our second vehicle (X4) in three years from BMW of Westlake. The purchase experience with Howard Schneider is second to none. Delivery is exceptional with a dedicated genius (Nate) to spend all the time necessary to become familiar with the latest BMW tech (of which there is plenty!) And by the way Nate participated in the original vehicle "hunt" giving us the grand tour of the vehicles features. Additionally the support after purchasing is superior. The maintenance and attention given by the service department is great. ..................... and the vehicle is awesome........ More

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Another GREAT experience ! Overall, this dealership has made purchasing our 3rd BMW a breeze - they are incredibly easy to work with, and I feel they truly try and make the tran Overall, this dealership has made purchasing our 3rd BMW a breeze - they are incredibly easy to work with, and I feel they truly try and make the transaction "fair" for both parties - My previous salesperson was no longer at the dealership, so I dealt with a new rep Chad Cyru - he was very easy to work with, and very knowledgeable about the car and all its options - Whenever service is needed, this dealership really shines and always exceeds our expectations - I could not be happier with how we have always been treated ! More

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Friendly&Fast Service Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and everyone is nice and kind. More

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Recall of 2018 X3 I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer ser I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer service staff were very friendly and informative as to the nature of the fix and approximating the pick up time. As it turned out, they had my car repaired in about an hour and called to let me know it was ready for pick-up. It was one of the best "no-hassle" service repairs I have ever experienced! More

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Easy Doing Business With I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always I originally leased my 7 series BMW, and decided to buy it. I've always had excellent interactions with staff, from service to sales, and have always been treated professionally. When I went to buy my BMW off lease, they took it through the Certified Pre-Owned (CPO) process, and offered me an excellent rate on my purchase. I have literally been at other dealerships for hours negotiating. Not here. No haggles, great service. More

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Great car Great Price Found car on internet Putrri worked with me to get a great deal. Mike was great with the Finance and Brittaney was the best in the Service Dept. Found car on internet Putrri worked with me to get a great deal. Mike was great with the Finance and Brittaney was the best in the Service Dept. More

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Great support and service Service was awesome. Ken did a fantastic job of meeting my needs. He was patient and extremely helpful. Nate was awesome explaining my car's new feat Service was awesome. Ken did a fantastic job of meeting my needs. He was patient and extremely helpful. Nate was awesome explaining my car's new features. And as always Jim and Brittaney make service a breeze. More

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Friendly and Knowledgeable This was the second time I have purchased a used BMW from Steve Mihalic. He is extremely helpful in finding the right car with great dealer service to This was the second time I have purchased a used BMW from Steve Mihalic. He is extremely helpful in finding the right car with great dealer service to back him. More

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Car purchase Reached out to Ken Delk and was given information that was very useful. Purchased a car shortly after and his service was impeccable. He was polite, Reached out to Ken Delk and was given information that was very useful. Purchased a car shortly after and his service was impeccable. He was polite, professional and very service oriented. I also like the fact he was a Marine for 20 years. Always great to work with someone who served our country. Thank you on both fronts Ken! More

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