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Automoblle purchase We had a wonderful experience purchasing a BMW from John Caruso. Also an excellent experience overall for the whole dealer. Highly recommend this deal We had a wonderful experience purchasing a BMW from John Caruso. Also an excellent experience overall for the whole dealer. Highly recommend this dealer, salesman, finance manager and support staff. (Gary&Sandi) More

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Extremely Satisfied I have always wanted to own a BMW. Have been recently retired and owning a BMW being on my Bucket List I went to BMW of Westlake to see if that could I have always wanted to own a BMW. Have been recently retired and owning a BMW being on my Bucket List I went to BMW of Westlake to see if that could be possible. I was greeted by Steve Mihalic and I explained that I was here to see if owning or leasing a BMW was within my budget and we should start with their best offers of any vehicle. After a few minutes of questions Steve suggested I look at leasing a used 3 series that could meet my requirements and budget. We picked out a 328I xdrive from a list of cars at the dealership and I was on my test drive. The rest is history. More

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As always, a great experience I always have a wonderful experience at BMW of Westlake. Delivering excellent customer service is a priority from every department at this dealership. I always have a wonderful experience at BMW of Westlake. Delivering excellent customer service is a priority from every department at this dealership. The staff is knowledgable, courteous and determined to find you exactly what you are looking for. Client advisor, Howard Schneider, and Sales Manager, Frank Steffen always go above and beyond! And that's another reason why I am a customer for life. More

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Outstanding Always professional. Very welcoming. Deliver as promised. The Sales Department, the finance department, the receptionist, Service Department, I haven' Always professional. Very welcoming. Deliver as promised. The Sales Department, the finance department, the receptionist, Service Department, I haven't had anything but positive experiences with all of them. Definitely recommend. More

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Always feel special when getting service Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even Even though my BMW is a 2008 I am still treated like I just bought the car. They also clean my car inside and out when I bring it in for service even suggesting that I can bring it by anytime for a car wash even though I do not need service. When they have a test drive event there is no hard pressure to buy a new car but they offer plenty of insight to any changes or benefits of the new models. More

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Excellent experience in purchasing a new 535ix Our salesperson, Putrri Padbatan, provided us with an excellent experience in purchasing a new (service vehicle loner) 535ix. She was courteous and i Our salesperson, Putrri Padbatan, provided us with an excellent experience in purchasing a new (service vehicle loner) 535ix. She was courteous and informative in helping us select the vehicle. We were considering a Mercedes Benz along with the BMW and she patiently worked with us by providing us with information regarding the 535ix which persuaded us to buy the car. She provided us with several vehicles to test drive and did not pressure us into making a quick decision. She worked with us to get a price with which we were happy. She continues to keep in contact with us providing us with sincere and genuine concern in making sure we are happy with the vehicle. I highly recommend her and the dealership. More

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Service Personel are great! Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. Always on point with service and very accommodating!! They go the extra mile to make things happen! Sales has always been flawless with John Caruso. More

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Attention To Details You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local You know you're getting old when the BMW you used to own is on the wall as a “Classic” car. After 30 years, I own my second BMW – a 530i. My local BMW dealer welcomed me back with open arms and the service excellence they’ve been famous for since time began. Just wanted to say thanks for the warm greetings and reassurance that I made the right purchase decision a second time. More

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