Brittaney Quick | Page 89

Customer Service Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, profession Overall customer service from the beginning of the process to the end was excellent. Brittany greeted me with a smile, was very courteous, professional and helpful in providing timely follow-up related to the mechanics findings, recommendations and timeline associated with the repairs. Thanks! More

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Kicking the tires Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Love my BMW 228i, but it doesn't drive worth a crap in the snow, so I headed off to BMW Westlake to get snow tires. As always, service was top-notch. Brittany ordered the tires for me, and arranged for a loaner while they were waiting for them. Took an extra day, in which I had to drive around in a BMW 340. Boo-hoo. As always, service people were friendly and experience very pleasant. Almost made me forget that I'd spent as much on tires as a family of four spends on food for three months. More

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Great Service Experience Brittaney processed my service appointment with professionalism and friendliness. She ensured my vehicle was washed and dried after the service was co Brittaney processed my service appointment with professionalism and friendliness. She ensured my vehicle was washed and dried after the service was completed. I will definitely return to this dealership for service in the future. More

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Needed to have tires swaped from summer to snow Jim and Brittaney are always a pleasure to deal with. They always respect my time, keep me updated and ensure I understand what is going on with my s Jim and Brittaney are always a pleasure to deal with. They always respect my time, keep me updated and ensure I understand what is going on with my service. This time was no different. I was in and out fast, everything was explained and the service was very friendly. More

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Outstanding Overall Howard Schneider did an outstanding job with my purchase - and the service department has been outstanding as well. This is my first BMW auto purchas Howard Schneider did an outstanding job with my purchase - and the service department has been outstanding as well. This is my first BMW auto purchase - and I really couldn't be happier so far. More

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Service call This was just a routine service call. As usual, it was a great experience and the reason I deal with Ganley. Brittany is wonderful, professional and c This was just a routine service call. As usual, it was a great experience and the reason I deal with Ganley. Brittany is wonderful, professional and courteous. This is why I've purchased 3 BMW's from Ganley. More

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Excellent service and personnel! Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made a Everyone in the service department is so helpful. I've had a few problems with my X3 and they have worked to resolve them. A loaner is always made available and their first priority is servicing my car. I usually deal with Brittaney Quick and she's great. More

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Beautiful facility, Excellent staff Everyone I've dealt with at Westlake BMW has been helpful, courteous, friendly, and very knowledgeable. Alicia Taylor was my salesperson, and I couldn Everyone I've dealt with at Westlake BMW has been helpful, courteous, friendly, and very knowledgeable. Alicia Taylor was my salesperson, and I couldn't have been happier. She was truly a pleasure to work with. More

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Best Dealership I have dealt with I have purchased two vehicles from BMW of Westlake, both from salesman Jerry Mancini. He and the used car manager, Fred Palmer, have treated me very w I have purchased two vehicles from BMW of Westlake, both from salesman Jerry Mancini. He and the used car manager, Fred Palmer, have treated me very well. They have been completely honest with me and have gone out of their way to be sure I was satisfied with both of my purchases. When it comes time for service, their service department is top notch. I deal with Britney Quick, who is very efficient and a pleasure to deal with. I highly recommend this dealership and intend to continue to do business with them. More

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3rd BMW I purchased from BMW of Westlake I just bought my 3rd BMW from BMW of Westlake and they are terrific. Knowledgable staff on both the sales and service side of the house. Delivery of o I just bought my 3rd BMW from BMW of Westlake and they are terrific. Knowledgable staff on both the sales and service side of the house. Delivery of our vehicle was perfect with a 60+ minute orientation that was not rushed. I would highly recommend BMW of Westlake. More

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