Brittaney Quick | Page 85

The exact meaning of unprofessionalism this service representative has no any clue of how to be professional with her customers. As polite as I was in asking her for a loaner after booking this service representative has no any clue of how to be professional with her customers. As polite as I was in asking her for a loaner after booking a day to get ONE of my X5’s to be checked she gave me the 5 series to use and I told her if my car will take more than one day please switch the loaner for me, im a 6’5 male at 250 lbs trying to drive a car way too small for my frame. I simply wanted a different loaner that I actually fit in. With a fake smile, she stated she will work on it. A day later i ask about switching, she stated she dont have a bigger size and there is nothing she could do. And when I told her well so when will my car be ready her excuse was that your car is new and the problem that im having in the car is new so it will take time???? Ok how much time ? That was my question and as rude as she is her asnswer was (( I told you before I dont know it will take a few days )) well when I was unhappy with the way she talks on the phone I told her Im coming to take my car tomorrow and as rude as she can be she literally told me that the car will be ready today ????wowwww. It is not only a tragedy but a great affront to BMW that this person represents the face of BMW. And by the way the one Stare is too much for your service More

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Best BMW Dealership in Northeast Ohio Tremendous experience. Everyone at the dealership is responsive and straight forward. The condition of the showroom and service is excellent. The sale Tremendous experience. Everyone at the dealership is responsive and straight forward. The condition of the showroom and service is excellent. The sales experience was not stressful. The genius hand off was very good. The service department is excellent, especially Brittaney Quick. I bring 3 cars to BMW Westlake for service which is over 36 miles one way from our home. There are 2 other dealerships closer, but the level of serviceat BMW Westlake is much better here and they are 100% honest. More

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Fast, efficiency and friendly! John made it so easy. I am in my 4th Bmw. Everyone makes the experience seamless and st my convenience. I have a hectic schedule and cannot imagine dealing with another de I am in my 4th Bmw. Everyone makes the experience seamless and st my convenience. I have a hectic schedule and cannot imagine dealing with another dealersyeho puts their schedule first. The service staff is equally effiyand helpful. More

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Staff at bmw of Westlake Let me start from finance department Mike there was a rebate was not applied to me Mike looked into it and applied it saved me some money then Bob r Let me start from finance department Mike there was a rebate was not applied to me Mike looked into it and applied it saved me some money then Bob really a nice guy helpful then Tony my salesman new guy very nice guy did his best to satisfy me everyone was there was very nice they were all hoping Tony because he’s new. thumbs up Guys thanks More

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Horrible experience with this service center I can't believe they treated us this way in service, especially after how nice the sales people were while shopping for new cars. Our week old, thi I can't believe they treated us this way in service, especially after how nice the sales people were while shopping for new cars. Our week old, third BMW got a broken windshield. We were told that we could pay $70 to fix the windshield instead of the $100 deductable to replace the windshield, suggested by Brittany. We chose this, but it left behind unsightly scars on the week old car. Now I feel foolish for the charge to leave scratches, which were a surprise when we picked it up. Then the story was that the purpose was only to prevent expansion, not to clean it up. So then she said to call the insurance company. When we did, she and the agent argued over the rates. Then while I was talking to the agent, she basically sent us away because she said they wouldn't pay enough - even though we were on the phone. We thought this was very rude, including the way she talked - particularly as the insurance company said they would try to work it. This turns me off from buying and recommending BMWs. The shame is that this dealer is 3 minutes from our home, but now we feel we have to go to other dealers for all future business. More

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Smooth, easy process My wife's car lease expired and we needed to get her a new vehicle. The process was very smooth. She now has a new BMW X2. My wife's car lease expired and we needed to get her a new vehicle. The process was very smooth. She now has a new BMW X2. More

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Purchase of new BMW 540i I am very satisfied with my experience. Dealer offered incentives and cost adjustments up front, and I think I got a reasonable deal for my trade-in. I am very satisfied with my experience. Dealer offered incentives and cost adjustments up front, and I think I got a reasonable deal for my trade-in. I am satisfied with the quality and performance of the vehicle I purchased. More

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Great Experience Great service and prompt delivery. Service and sales worked well together. Very pleased with the information that the salesperson provided during the Great service and prompt delivery. Service and sales worked well together. Very pleased with the information that the salesperson provided during the initial selection meetings. More

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Terrific buying experience Buying my first BMW with John was a dream. I wanted to explore certified pre-owned vehicles and John patiently helped me go through what was available Buying my first BMW with John was a dream. I wanted to explore certified pre-owned vehicles and John patiently helped me go through what was available in my price range until we found the perfect car for me. When one wasn't right he'd say "Ok, that's not the car for you. Let's keep looking." This was also my first car buying experience as a single woman. My dad and then my ex-husband always took care of such things. I did not receive a HINT of sexism or anyone speaking down to me. I was treated with respect by everyone at the dealership, and I got a great deal. I know I was not taken advantage of. Justin the genius showed me how to use everything, and I will probably go back for another visit to dig even deeper into what the car can do. And Brittany in service...I don't know how many times I've called her with questions since the purchase. She patiently walks me through the solution every time. My dad passed away last year and it was from his trust that I purchased the car. John reminded me of my dad, and I know my dad would approve of the car, price, and experience. There is no doubt I will be buying another BMW from John at Westlake in the future. It's a wonderful place with great people. More

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Don't think twice about doing business with BMW of Westlake We just received delivery on our second vehicle (X4) in three years from BMW of Westlake. The purchase experience with Howard Schneider is second to We just received delivery on our second vehicle (X4) in three years from BMW of Westlake. The purchase experience with Howard Schneider is second to none. Delivery is exceptional with a dedicated genius (Nate) to spend all the time necessary to become familiar with the latest BMW tech (of which there is plenty!) And by the way Nate participated in the original vehicle "hunt" giving us the grand tour of the vehicles features. Additionally the support after purchasing is superior. The maintenance and attention given by the service department is great. ..................... and the vehicle is awesome........ More

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