Brittaney Quick | Page 84

Staff at bmw of Westlake Let me start from finance department Mike there was a rebate was not applied to me Mike looked into it and applied it saved me some money then Bob r Let me start from finance department Mike there was a rebate was not applied to me Mike looked into it and applied it saved me some money then Bob really a nice guy helpful then Tony my salesman new guy very nice guy did his best to satisfy me everyone was there was very nice they were all hoping Tony because he’s new. thumbs up Guys thanks More

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Horrible experience with this service center I can't believe they treated us this way in service, especially after how nice the sales people were while shopping for new cars. Our week old, thi I can't believe they treated us this way in service, especially after how nice the sales people were while shopping for new cars. Our week old, third BMW got a broken windshield. We were told that we could pay $70 to fix the windshield instead of the $100 deductable to replace the windshield, suggested by Brittany. We chose this, but it left behind unsightly scars on the week old car. Now I feel foolish for the charge to leave scratches, which were a surprise when we picked it up. Then the story was that the purpose was only to prevent expansion, not to clean it up. So then she said to call the insurance company. When we did, she and the agent argued over the rates. Then while I was talking to the agent, she basically sent us away because she said they wouldn't pay enough - even though we were on the phone. We thought this was very rude, including the way she talked - particularly as the insurance company said they would try to work it. This turns me off from buying and recommending BMWs. The shame is that this dealer is 3 minutes from our home, but now we feel we have to go to other dealers for all future business. More

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Smooth, easy process My wife's car lease expired and we needed to get her a new vehicle. The process was very smooth. She now has a new BMW X2. My wife's car lease expired and we needed to get her a new vehicle. The process was very smooth. She now has a new BMW X2. More

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Purchase of new BMW 540i I am very satisfied with my experience. Dealer offered incentives and cost adjustments up front, and I think I got a reasonable deal for my trade-in. I am very satisfied with my experience. Dealer offered incentives and cost adjustments up front, and I think I got a reasonable deal for my trade-in. I am satisfied with the quality and performance of the vehicle I purchased. More

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Great Experience Great service and prompt delivery. Service and sales worked well together. Very pleased with the information that the salesperson provided during the Great service and prompt delivery. Service and sales worked well together. Very pleased with the information that the salesperson provided during the initial selection meetings. More

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Terrific buying experience Buying my first BMW with John was a dream. I wanted to explore certified pre-owned vehicles and John patiently helped me go through what was available Buying my first BMW with John was a dream. I wanted to explore certified pre-owned vehicles and John patiently helped me go through what was available in my price range until we found the perfect car for me. When one wasn't right he'd say "Ok, that's not the car for you. Let's keep looking." This was also my first car buying experience as a single woman. My dad and then my ex-husband always took care of such things. I did not receive a HINT of sexism or anyone speaking down to me. I was treated with respect by everyone at the dealership, and I got a great deal. I know I was not taken advantage of. Justin the genius showed me how to use everything, and I will probably go back for another visit to dig even deeper into what the car can do. And Brittany in service...I don't know how many times I've called her with questions since the purchase. She patiently walks me through the solution every time. My dad passed away last year and it was from his trust that I purchased the car. John reminded me of my dad, and I know my dad would approve of the car, price, and experience. There is no doubt I will be buying another BMW from John at Westlake in the future. It's a wonderful place with great people. More

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Don't think twice about doing business with BMW of Westlake We just received delivery on our second vehicle (X4) in three years from BMW of Westlake. The purchase experience with Howard Schneider is second to We just received delivery on our second vehicle (X4) in three years from BMW of Westlake. The purchase experience with Howard Schneider is second to none. Delivery is exceptional with a dedicated genius (Nate) to spend all the time necessary to become familiar with the latest BMW tech (of which there is plenty!) And by the way Nate participated in the original vehicle "hunt" giving us the grand tour of the vehicles features. Additionally the support after purchasing is superior. The maintenance and attention given by the service department is great. ..................... and the vehicle is awesome........ More

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Another GREAT experience ! Overall, this dealership has made purchasing our 3rd BMW a breeze - they are incredibly easy to work with, and I feel they truly try and make the tran Overall, this dealership has made purchasing our 3rd BMW a breeze - they are incredibly easy to work with, and I feel they truly try and make the transaction "fair" for both parties - My previous salesperson was no longer at the dealership, so I dealt with a new rep Chad Cyru - he was very easy to work with, and very knowledgeable about the car and all its options - Whenever service is needed, this dealership really shines and always exceeds our expectations - I could not be happier with how we have always been treated ! More

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Friendly&Fast Service Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and Recommended by a friend to get great service and good price. That’s just what happened. Go there for A great car! Love it. Treat you with respect and everyone is nice and kind. More

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Recall of 2018 X3 I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer ser I had my 2018 X3 serviced last week by BMW of Westlake. It was easy to make the appointment and brought my car in a few days later. The customer service staff were very friendly and informative as to the nature of the fix and approximating the pick up time. As it turned out, they had my car repaired in about an hour and called to let me know it was ready for pick-up. It was one of the best "no-hassle" service repairs I have ever experienced! More

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