Brittaney Quick | Page 3

Staff was friendly, Kevin was helpful and explained everything thoroughly. Definitely will be my go to from here on out, a will definitely recommend my family and friends to stop here for services. Lik everything thoroughly. Definitely will be my go to from here on out, a will definitely recommend my family and friends to stop here for services. Liked I was sent a video of the work being done to my vehicle. More

by VIPERANGEL0529 Verified Customer Verified Customer

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This dealership service department has the best crew I have ever worked with! Thank you! have ever worked with! Thank you! More

by bmquick08@gmail.com Verified Customer Verified Customer

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My experience with Kelly and the dealership was fantastic! My experience with BMW of Westlake was outstanding. The team was professional, transparent, and responsive throughout the entire process, fantastic! My experience with BMW of Westlake was outstanding. The team was professional, transparent, and responsive throughout the entire process, making what is often a stressful experience feel easy and enjoyable. Kelly was especially helpful, patient, and knowledgeable, taking the time to answer all of my questions without ever making me feel pressured. I couldn’t be happier with both the service I received and my new X7. More

by DGRANT190 Verified Customer Verified Customer

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I brought my car for service to Westlake from the BMW dealer on the east side who had lost my trust. Your service department quickly fit me into the schedule, provided detailed analysis of the problem an dealer on the east side who had lost my trust. Your service department quickly fit me into the schedule, provided detailed analysis of the problem and a reasonable service plan. Communication was frequent and easy, and I felt I received excellent service at a reasonable price. More

by kara carter Verified Customer Verified Customer

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Everyone is great friendly and professional they give exceptional service and always there to answer questions exceptional service and always there to answer questions More

by Doyle-Hamby Verified Customer Verified Customer

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This Dealer takes attention to know us, at all phases, Sales, Financials, Service, Cashier, and always treats us kindly, respectfully, and with friendship. Sales, Financials, Service, Cashier, and always treats us kindly, respectfully, and with friendship. More

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Reliable service performed correctly. Upfront with service times and accommodates emergency situations. Very positive experience Upfront with service times and accommodates emergency situations. Very positive experience More

by JACKSONCLE7 Verified Customer Verified Customer

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I am a very satisfied customer and want to specifically recognize Brittaney Quick, my service coordinator, and Erik from valet service. Brittaney services all of our vehicles and consistently goes above an recognize Brittaney Quick, my service coordinator, and Erik from valet service. Brittaney services all of our vehicles and consistently goes above and beyond. She makes scheduling easy, coordinates pickup and drop-off, communicates clearly, and follows through on every detail. Over the years, I have used BMW service departments across Northeast Ohio, and this is the best service team I have dealt with. Brittaney is respectful, knowledgeable, professional, and accurate in her communication. She represents the dealership extremely well and is clearly an asset to the organization. She also consistently speaks highly of the character of the ownership and management team, which reflects well on the culture of the dealership. Erik in valet service also deserves recognition. He is courteous, dependable, and professional, and he makes the pickup and drop-off process smooth and convenient. Overall, Brittaney and Erik provide the type of service experience that builds long-term loyalty. They are a major reason we continue to trust this dealership with all of our vehicles. More

by STEVENSMITH1 Verified Customer Verified Customer

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Experience was great. Very timely. Brittaney and the other service advisors went above and beyond. Very timely. Brittaney and the other service advisors went above and beyond. More

by menaboules Verified Customer Verified Customer

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I am very happy with service & detailing work and planning to be back very soon planning to be back very soon More

by FW Verified Customer Verified Customer

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