Brian Jones | Page 18

They should have a loner car for more than one day or warranty work.thanks warranty work.thanks More

by FRANKLIN722 Verified Customer Verified Customer

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He was amazing and attentive to my questions. He kept me informed the whole time. Kia West offered me and my family snacks. They also were so polite. Thanks for everything. He kept me informed the whole time. Kia West offered me and my family snacks. They also were so polite. Thanks for everything. More

by altresejohnson Verified Customer Verified Customer

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Great customer service. Wait time was short and quick. I will definitely bring my car again. Wait time was short and quick. I will definitely bring my car again. More

by jeraldine13 Verified Customer Verified Customer

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My experience with the service center was by far one of the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with. Fro the most abysmal interactions I’ve ever had with a customer service department, from any service/product line that I have ever interacted with. From a terrible attitudes during my initial interaction, to having an employee sho was actively performing the act of driving me to a rental car lot, tell me (the customer and complete stranger) in detail how he struggled with illicit substances, alcohol and how he was planning on taking his own life… This is not hyperbole, this actually happened. Obviously this prompted an immediate conversation with the GM and Director of the service department, who both assured me that they would reach out to HR and express the concern… He was still a driver, actively working all of the multiple times I had to go back to check on my car. The communication regarding completion timelines was basically zero… I had no idea when my vehicle would be complete until after 10 weeks of having it in their shop. I was told that my battery was dead and that work on my transmission could not continue until it was replaced. I was the. asked if I would approve the installation of a $380 battery into the vehicle… The battery that was in the vehicle was less than one year old and still under warranty from advanced auto parts. After I asked if the battery was just drained, Jesse told me that it was a “defective” battery. After picking the battery up and taking it to advanced auto to place a warranty claim on the newly “defected” battery, it turned out that they gave me the wrong battery at Kia. The battery that was dead and defected was not the battery that was in my car car… It actually didn’t even fit my vehicle… They lost my actual battery. After returning to Kia from advanced auto parts, the manager informed me that he would pull the security tapes in order to figure out what happened to my battery… This would require him to review approximately 10 weeks of visual recordings before he could figure out “how to move forward”. Weirdly, later that night I received a call from Jesse who told me that my vehicle repairs were all of a sudden complete. This was the first and only completion update I received from Kia in the entire 10.5 weeks… It went from “ we have no idea how long the repairs will take” to “ your vehicle is ready come pick it up”. I asked Jesse where we landed on the battery issue and he said that they “charged” the battery that they gave me earlier that day. When I further asked about the likelihood of the battery dying since I was told that it was “dead” and “ defective” Jesse told me that “oh yeah, it’s probably going to die and need a jump as soon as you turn it off”… this was during the same conversation and only about 45 seconds after he told me my vehicle was “complete and ready for pick up”…. When I asked why he would knowingly tell me to come pick up a vehicle that he knew would die. As soon as I turned it off, he replied “well it’s my professional opinion that you don’t come pick it up right now and let me talk to my manager”… that’s an exact quote. All in all the experience with this particular service department has solidified the fact that I will never purchase another Kia again. This is the third Kia that I have personally purchased, and the 9th Kia that my family has owned. As much as we love the product, this singular experience with the service department has completely tainted our view on the Kia brand. More

by ULTRARUNNER35 Verified Customer Verified Customer

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Fast and great service kind and friendly very helpful made my visit simple and easy made my visit simple and easy More

by FORBESM894 Verified Customer Verified Customer

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Great job, All his attention was super nice and as always, everything was very nice. always, everything was very nice. More

by johna.o Verified Customer Verified Customer

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Brian was courteous, caring, and honest! He explained the process, and kept me informed throughout. He explained the process, and kept me informed throughout. More

by jdorcas46 Verified Customer Verified Customer

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He was so professional, amazing and down to earth when it came to the assistance/repairs on my car. I was really unsure on how I was going to pay for a much needed repair along with the results. He gave me t came to the assistance/repairs on my car. I was really unsure on how I was going to pay for a much needed repair along with the results. He gave me the reassurance and confidence I needed when it came to my vehicle. He was very friendly and polite throughout the whole experience. I can say that he lifted a huge weight off my shoulders knowing my car will run a lot smoother with an affordable payment plan. I’d recommend him to anyone for their car service. I hope to see him again the next time I need service or receive the same exceptional customer service he provided me. I truly hope he gets the recognition he deserves. Thank you again for everything Bryan. More

by Shamariblue Verified Customer Verified Customer

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Great customer service, time management was awesome, he was understanding and very informative about my car was understanding and very informative about my car More

by harveyhey98 Verified Customer Verified Customer

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The service was great, fasta and clear. He explained everything i needed to know and the shuttle service also was great. They made a great different this time. The completion of the service He explained everything i needed to know and the shuttle service also was great. They made a great different this time. The completion of the service was on time and he didn’t made me feel that I needed to pay EXTRA without a reason. Thank you! More

by rosmina Verified Customer Verified Customer

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