Brian Jones | Page 12

Greenway Kia West responded

Thank you for your 5-star review! We’re glad Brian was so accommodating and able to assist you, even when he wasn’t the advisor you were originally scheduled with. At Greenway Kia West in Orlando, our Kia service team is committed to making every visit smooth and helpful, no matter who greets you. We appreciate your feedback and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you, Maria, for your 5-star review! We’re glad to hear our staff made you feel welcome and that your service experience was great. At Greenway Kia West in Orlando, our Kia service center is committed to providing friendly, professional care that keeps you coming back with confidence. We look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for your 5-star review! We’re so glad to hear our technician was nice, honest, and professional while helping resolve your vehicle’s issue. At Greenway Kia West in Orlando, our Kia service center is committed to providing expert, trustworthy care so every guest feels confident in their service experience. We appreciate your feedback and look forward to serving you again! — Mark Foster, Service Manager · markfoster@greenwayauto.com

Greenway Kia West responded

¡Muchas gracias por su reseña de 5 estrellas, Aura Rosa! Nos alegra saber que siempre recibe una atención amable e inmediata con nuestro equipo. En Greenway Kia West en Orlando, nuestro centro de servicio Kia se especializa en cambios de aceite y filtro para que cada visita le brinde la seguridad y confianza que merece. Apreciamos su lealtad desde que compró su vehículo y esperamos seguir atendiéndola por muchos años más. — Mark Foster, Gerente de Servicio · markfoster@greenwayauto.com

Greenway Kia West responded

Hi Clatay, Thank you for sharing your fantastic service experience! We’re so glad Brian took care of you from start to finish and delivered the level of customer service you deserve. At Greenway Kia West, our goal is to make every Kia service experience smooth, transparent, and stress-free. We appreciate your trust and look forward to helping with future maintenance or repairs whenever you need us. Sincerely, Mark Foster Service Manager Greenway Kia West markfoster@greenwayauto.com

Greenway Kia West responded

Hi, Thank you for the kind words and 5-star review! We’re so glad Brett provided the support and guidance you needed to make your car buying experience smooth. At Greenway Kia West, we’re committed to delivering excellent service at our Kia dealership, and it’s wonderful to know Brett delivered on that promise. We truly appreciate your trust and look forward to helping you again in the future. Sincerely, Anas Lazaar General Sales Manager Greenway Kia West anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi, Thank you for the 5-star review! We’re so glad to hear that our team provided excellent customer service—being attentive, knowledgeable, and never pushy—while also helping you find an affordable car buying experience that fit your needs. At Greenway Kia West, we pride ourselves on listening to our customers and making the process smooth and transparent. We truly appreciate your trust and look forward to helping you again in the future. Sincerely, Anas Lazaar General Sales Manager Greenway Kia West anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Junder95, Thank you for sharing your feedback! We’re glad to know you found service at Greenway Kia West in Orlando easy and fast. Our service department takes pride in providing quick, professional care, and we look forward to assisting you again at your next Kia service visit. — Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi dasque83, I’m sorry to hear that your experience felt stereotypical and did not meet your expectations, even though you liked the vehicles. That’s not the type of car-buying process we want our customers to have. I’d like the opportunity to speak with you directly and learn more about what happened so we can improve. Please contact me at anaslazaar@greenwayauto.com or by phone at your convenience. Respectfully, Anas Lazaar General Sales Manager Greenway Kia West

Greenway Kia West responded

Hi Craig, I’m very sorry to hear that your sales experience left you feeling misled. The behavior you described is not how we want our customers to feel, and I understand your frustration. I’d like the chance to personally review your visit and address your concerns. Please contact me directly at anaslazaar@greenwayauto.com or by phone at your convenience. Respectfully, Anas Lazaar General Sales Manager Greenway Kia West