Bret Hines | Page 73

great dealership experience We recently leased our second car again from Bert Vargas because we found him to be very accommodating, professional and regularly follows up with his We recently leased our second car again from Bert Vargas because we found him to be very accommodating, professional and regularly follows up with his client concerns. Overall, we appreciate the quality of service that Rallye BMW had provided all these years. Compared to the other delearships we had gone to, we found that they provide a more friendly, comfortable atmosphere here by paying more attention to their customers. We highly recommend Bert and this dealership. More

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Selling and Buying We wanted to trade in our 5 series to purchase a new 5 series and the amount of time it took for our salesman, Len Brechner, to purchase our car back We wanted to trade in our 5 series to purchase a new 5 series and the amount of time it took for our salesman, Len Brechner, to purchase our car back from us and get us into a new model was minimal. He made a usually long and tedious process into something we actually enjoyed. His service is impeccable and he followed up to make sure we were very happy. I will definitely recommend him to anyone I know who is interested in a BMW. More

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Number #1 Truly a pleasure working with the staff of rallye. Especially my sales representative Robert Marchhart. His knowledge and professionalism made the pu Truly a pleasure working with the staff of rallye. Especially my sales representative Robert Marchhart. His knowledge and professionalism made the purchase of both my 3 series and 7 series easy and trouble free. I would definitely recommend my friends, family or anyone looking to purchase their next BMW to contact them without hesitation. More

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Best dealership I've ever experienced Whether you're shopping for a new car or taking your car in for maintenance Rallye BMW provides outstanding service to its' customers. No other deale Whether you're shopping for a new car or taking your car in for maintenance Rallye BMW provides outstanding service to its' customers. No other dealership provides this level of service. More

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Five Star Service like nothing else I've experienced The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that to The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that took care of me as it was my first service. He was very friendly and thorough. I've never experienced another service center like this. It was expected for BMW. Purchasing my car was also a first class experience. If I can recommend Rich Isaac to anyone considering a BMW, I ceratainly would. He is highly knowledgable and helped me choose the right car for my lifestyle. I am so happy with my X1, I'll never own another brand again. He helped me with my purchase in Manhattan and I am so glad he made the switch to Brush Hollow in Westbury, it's much more convenient and is a lovelier dealership. Big points for RIch, he did NOT, I repeat, NOT make me feel like a "dumb girl" buying a car alone. He treated me with respect and was up front about everything. That quality I know is extremely hard to find. More

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I've been a BMW owner since 1993 and only driving the 7-Series. I was drawn to Rallye after Michael Corssen sold his dealership (BMW of Oyster Bay) and moved in at Rallye. Though my current car at the ti 7-Series. I was drawn to Rallye after Michael Corssen sold his dealership (BMW of Oyster Bay) and moved in at Rallye. Though my current car at the time wasn't purchased at Rallye, they accepted me and treated me as if I was one of their own. To date, the Service department has always been patient and cooperative with issues I've had and stayed consistent along the way. When it was time to purchase my next BMW at Rallye in 2011, I worked with Rich DeAngelo. Not to sound like a cliché, but Rich restored my faith in Car Salesmen. He was (and has been) always patient, informative and never pushing me into a direction which wasn't proper for me. He’s always been available and when I wasn't sure what direction to choose, he stayed patient and supportive. For me, when purchasing a new car (and one as expense as the 7-Series), I need time to think. Rich gives me that space and helps me through the process. I've had opportunities to purchase from other dealers and thought about moving to Mercedes. But to be honest, I don’t want to give up the service and support I get from all the folks at Rallye BMW…from Sales to Service to all the guys in the drive-up bay who wash and take care of my car. It may sound corny, but it truly feels like family. Rallye BMW is the complete package for me. I just wish BMW would build an X7 so I can purchase an SUV for my wife :) More

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Part of the reason we have 2 BMWs is the car itself,the other reason is the service department.Always greeted cordially and each and every time there is a loner vehicle available and we are taken care of e other reason is the service department.Always greeted cordially and each and every time there is a loner vehicle available and we are taken care of efficiently and quickly. Kudos to a great service department More

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I found the Service Advisor, very knowledgeable and good on communicating what was happening throughout my service experience. The way he handled getting me a loaner was also appreciated. Great Job! John M on communicating what was happening throughout my service experience. The way he handled getting me a loaner was also appreciated. Great Job! John Munson More

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Everything was fine. I was basically in and out within a reasonable time. The guys in customer service were friendly and effecient. The quality of work was fine. My car is under warranty so there was no cha reasonable time. The guys in customer service were friendly and effecient. The quality of work was fine. My car is under warranty so there was no charge....thank goodness. Brett is also very efficient and pleasant. More

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1- IT TOOK THE TOW CAR COMPANY 2 1/2 HOURS TO REACH ME AT 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MOR 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MORNING. 3-I WAS CALLED FRIDAY AT 4:30 TO TELL ME THAT THE CAR WAS READY. IT TOOK ABSOLUTELY TOO LONG TO REPLACE A SIMPLE POWER STEERING HOSE AND I DIDN'T HAVE A RENTAL CAR TO USE. I WAS TOLD THAT BMW SENT THE WRONG PART. BUT, WHATEVER THE CAUSE, I WAS DENIED USE OF THE VEHICLE FOR A PROLONGED PERIOD OF TIME. THANK YOU, WILLIAM DALESSANDRO More

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