Bret Hines | Page 73

Five Star Service like nothing else I've experienced The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that to The moment you reach the dealership, you're greeted by their flat screens and their hostess. It was so organized. Bret Hines was the gentleman that took care of me as it was my first service. He was very friendly and thorough. I've never experienced another service center like this. It was expected for BMW. Purchasing my car was also a first class experience. If I can recommend Rich Isaac to anyone considering a BMW, I ceratainly would. He is highly knowledgable and helped me choose the right car for my lifestyle. I am so happy with my X1, I'll never own another brand again. He helped me with my purchase in Manhattan and I am so glad he made the switch to Brush Hollow in Westbury, it's much more convenient and is a lovelier dealership. Big points for RIch, he did NOT, I repeat, NOT make me feel like a "dumb girl" buying a car alone. He treated me with respect and was up front about everything. That quality I know is extremely hard to find. More

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I've been a BMW owner since 1993 and only driving the 7-Series. I was drawn to Rallye after Michael Corssen sold his dealership (BMW of Oyster Bay) and moved in at Rallye. Though my current car at the ti 7-Series. I was drawn to Rallye after Michael Corssen sold his dealership (BMW of Oyster Bay) and moved in at Rallye. Though my current car at the time wasn't purchased at Rallye, they accepted me and treated me as if I was one of their own. To date, the Service department has always been patient and cooperative with issues I've had and stayed consistent along the way. When it was time to purchase my next BMW at Rallye in 2011, I worked with Rich DeAngelo. Not to sound like a cliché, but Rich restored my faith in Car Salesmen. He was (and has been) always patient, informative and never pushing me into a direction which wasn't proper for me. He’s always been available and when I wasn't sure what direction to choose, he stayed patient and supportive. For me, when purchasing a new car (and one as expense as the 7-Series), I need time to think. Rich gives me that space and helps me through the process. I've had opportunities to purchase from other dealers and thought about moving to Mercedes. But to be honest, I don’t want to give up the service and support I get from all the folks at Rallye BMW…from Sales to Service to all the guys in the drive-up bay who wash and take care of my car. It may sound corny, but it truly feels like family. Rallye BMW is the complete package for me. I just wish BMW would build an X7 so I can purchase an SUV for my wife :) More

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Part of the reason we have 2 BMWs is the car itself,the other reason is the service department.Always greeted cordially and each and every time there is a loner vehicle available and we are taken care of e other reason is the service department.Always greeted cordially and each and every time there is a loner vehicle available and we are taken care of efficiently and quickly. Kudos to a great service department More

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I found the Service Advisor, very knowledgeable and good on communicating what was happening throughout my service experience. The way he handled getting me a loaner was also appreciated. Great Job! John M on communicating what was happening throughout my service experience. The way he handled getting me a loaner was also appreciated. Great Job! John Munson More

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Everything was fine. I was basically in and out within a reasonable time. The guys in customer service were friendly and effecient. The quality of work was fine. My car is under warranty so there was no cha reasonable time. The guys in customer service were friendly and effecient. The quality of work was fine. My car is under warranty so there was no charge....thank goodness. Brett is also very efficient and pleasant. More

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1- IT TOOK THE TOW CAR COMPANY 2 1/2 HOURS TO REACH ME AT 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MOR 48TH ST & 1ST AVE. THIS WAS ON SATURDAY.I UNDERSTAND THAT THIS IS NOT THE DEALER'S RESPONSIBILITY. 2-THE VEHICLE REACHED THE DEALER EARLY MONDAY MORNING. 3-I WAS CALLED FRIDAY AT 4:30 TO TELL ME THAT THE CAR WAS READY. IT TOOK ABSOLUTELY TOO LONG TO REPLACE A SIMPLE POWER STEERING HOSE AND I DIDN'T HAVE A RENTAL CAR TO USE. I WAS TOLD THAT BMW SENT THE WRONG PART. BUT, WHATEVER THE CAUSE, I WAS DENIED USE OF THE VEHICLE FOR A PROLONGED PERIOD OF TIME. THANK YOU, WILLIAM DALESSANDRO More

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I came in with an emergency. My car engine light was on and the car was literally shaking. I drove right to the dealership. This was a Friday at about 3:30. I would expect the service person that helped and the car was literally shaking. I drove right to the dealership. This was a Friday at about 3:30. I would expect the service person that helped would not be too happy. However, Brett greeted me with a smile and set me up with a loaner car. I felt well taken care. Brett Hines kept me updated as to the problem and my car was fixed and ready to go within 2 days. Thank you for such good service. More

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I had a consistently occurring problem with my AC producing warm to hot air in lieu of cold air. Unfortunately it was not easily replicated so the service staff could only resolve the issue(s) in a producing warm to hot air in lieu of cold air. Unfortunately it was not easily replicated so the service staff could only resolve the issue(s) in a very methodical, deliberate process. I suppose some of this is due to BMW corporate's reimbursement policies. I think it's finally resolved three trips to Rallye. While I would have preferred a quick "Ah ha! Here's the problem part!" experience, the Rallye team should be complimented for their tenacity and attention to my complaints. Going to Rallye is an 80+ mile round trip but I do it because of the quality of the entire user experience. I just wish BMW would sell a 2011 5 wagon because then I could see how good Rallye sales staff performs. Until that happens I'll be servicing my E61 with Rallye until it breaks. More

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