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282 Reviews of Brent Stump
Verified Customer
November 15, 2023
Excellent first time service experience! Wait time less than estimated!! Waiting area was clean and comfortable! Wait time less than estimated!! Waiting area was clean and comfortable! More
by MBDRIVER0
Other Employees Tagged: Tyler Logan
November 06, 2023
Have used this dealership for many years. Always pleased with service. I recommend it to others frequently. Always pleased with service. I recommend it to others frequently. More
by cassierace
Other Employees Tagged: David Cobb
November 06, 2023
I absolutely love the Cobb County service team especially Austin, Jeff, Carlos, Brent and Costas. They are always very helpful and prompt! Love this service team! Austin, Jeff, Carlos, Brent and Costas. They are always very helpful and prompt! Love this service team! More
by KAREN.C.RAMOS83
Other Employees Tagged: Austin Meek, Carlos Ortega, Costas Hernandez, Merrick Shaw, Manny Alcantara, Bernard Faulk, Brad Magerl, Jeff Silvers , Todd Pluger
November 03, 2023
Very pleased. Just had the 5000 mile service on my 2023 Highlander.Very efficient. My vehicle was ready within the time limits projected.I have owned 5 Highlanders Just had the 5000 mile service on my 2023 Highlander.Very efficient. My vehicle was ready within the time limits projected.I have owned 5 Highlanders and this was the first time that has ever happened! More
by ronspa
November 01, 2023
Got oil change 10/14/23. Sat in waiting room for 3 hours. Received text saying car was ready. Original service advisor was gone, had to checkout with someone else. On my chec Sat in waiting room for 3 hours. Received text saying car was ready. Original service advisor was gone, had to checkout with someone else. On my checkout paper, car maintenance/technician worker wrote “air filter screw stripped, needs replacement.” I asked how much is it? $11. I asked why wasn’t I informed of this prior and can they put it on now? The service advisor said the car service men were gone to lunch for an hour now. Inconvenient! Seems lazy and unwilling to work efficiently. Fast forward to 10/28/23, I had time to return to the dealership to get the screw replaced. Card on desk for employee said Austin Meek Assistant Service Manager. Looked completely unenthusiastic about assisting me. I could not find the service work paper at the time. He popped the hood of my car and said he did not see anything wrong and said it’s nothing to do. I parked to find the paper, went back into the area and got a different service advisor who was even worse, a Brenton Seup or Brenton Alsup or something. Unwilling to help, at least me. I showed him the paper. Said it’s no notes in the system, nothing needs to be done, it could be an $11 screw or could need a new $150 cover but he wouldn’t worry about it. I’m a woman with a kid and I’m here to get my car serviced per the recommendation of the actual car workers there. I also visibly see the stripped screw, so why continue to push me to ignore it?! Who knew getting recommended service would be so difficult and frustrating. Definitely did NOT feel valued nor appreciated nor wanted as a customer. Very off-putting. Then when I accepted defeat and was leaving, then Brenton or whatever his name is at desk 6 started yelling in that fake sarcastic condescending voice “I WILL BE MORE THAN HAPPY TO DO IT, IT’S A THREE HOUR WAIT THOUGH. HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY! HAVE A WONDERFUL DAY!” More
by BrittanyFord42465
Other Employees Tagged: Austin Meek, Anthony Sullivan
October 25, 2023
Rav 4 2011 service on oct 24-invoice 479165; Brenton Tump deceived me; they didnt change transmission oil neither the filter. He is a lier… He told me Toyota did not recommend the transmission filter; not t deceived me; they didnt change transmission oil neither the filter. He is a lier… He told me Toyota did not recommend the transmission filter; not true; bad advisor;I took the car to a mechanic I know and he reported the oil has not been changed; new filter and oil replaced- no more Service at this location More
by LUISMIRANDA
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