They were professional, respectful and courteous and kept
you updated on the waiting time for the car repair
you updated on the waiting time for the car repair
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by CLAUDETTE538
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Honda of Valley Stream responded
Thank you, Claudette! We are glad the team kept you informed and made the whole experience a respectful and comfortable one. Don't hesitate to reach out if there is anything else we can help with!
Brandon Martinez provided excellent customer service.
I came in on June 29, 2026, at 7:00AM without an appointment for the A16 maintenance service and recall on my 2026 Honda CR-V Hybrid TrailSport (Pear
I came in on June 29, 2026, at 7:00AM without an appointment for the A16 maintenance service and recall on my 2026 Honda CR-V Hybrid TrailSport (Pearl Gray).
Brandon was professional, courteous, and very knowledgeable. He answered all of my questions, explained each service in detail, and clearly went over my options. He kept me informed throughout the process, and everything was handled efficiently.
I truly appreciated his honesty, attention to detail, and outstanding customer care. He made the entire service experience smooth and stress-free. I highly recommend Brandon Martinez and the service team at Honda of Valley Stream. Thank you for the excellent service!
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by Ortizarielis
Verified Customer
Verified Customer
Service Price Transparency
Jul 06, 2026 -
Honda of Valley Stream responded
We are so glad Brandon was able to take great care of you first thing in the morning without an appointment! His commitment to keeping customers informed and making every visit stress free is exactly what we strive for. We will make sure he and the team see this. Don't hesitate to reach out if there is anything else we can help with!
Jul 06, 2026 -
Ortizarielis responded
Thank you for your kind response. I’m glad my feedback will be shared with Brandon and the team. I truly appreciate the professionalism, excellent communication, and outstanding service I received. Thank you again!
My visit to Honda Valley Stream was my worse experience
and I would never recommend anyone to take a car to that location.
and I would never recommend anyone to take a car to that location.
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by mdacosta3382
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Honda of Valley Stream responded
We apologize your experience was less than satisfactory and would love to speak with you further about it. However, we are unable to locate you in our system with the information provided. Please reach out to our assistant service manager, Tony Vicente at 516-285-6655, ext. 126. He looks forward to hearing from you.
Briyanna jones was very helpful with scheduling my
appointment. She also provided me with good information of what my recall is and how long it would take
appointment. She also provided me with good information of what my recall is and how long it would take
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by ez
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Honda of Valley Stream responded
Hi there! Thank you for the kind words! We are glad Bryanna made the scheduling process easy and kept you well informed about your recall. We will make sure she knows you appreciated it. Don't hesitate to reach out if there is anything else we can help with!
This is the worst experience I had.
the young lady at the cashier gave me attitude and was on her phone the whole time while talking to me and yelling at me to hurry up and pay and they
the young lady at the cashier gave me attitude and was on her phone the whole time while talking to me and yelling at me to hurry up and pay and they charged me 600 to replace a battery and I only gave to get a 60 dollar oil change and at the end I had pay 700 dollars and then the same day all the warning light came up and I went back and they said 200 to check and it so stupid bc I bring the car the same day they worked on it and they charged me another 700 it so stupid I bring in the car for a 60 oil changed and they charged me 1400 at the and at the end the car still has issues and they want charge me 4k to fix it and it clearly there fault bc I maintain the car every month check the whole car and make sure the engine clean. That dealer is a scam and will overcharge you and give you more issue to your car they will never fix your car.
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by Danny habib
Verified Customer
Verified Customer
Service Price Transparency
Jul 15, 2026 -
Honda of Valley Stream responded
We apologize your experience was less than satisfactory. We are very interested in hearing the details, however, we are unable to locate you in our system. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may gather more information. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.
The dealership completed the required maintenance
successfully. The staff acted very professionally. They explained the required work very clearly.
successfully. The staff acted very professionally. They explained the required work very clearly.
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by pfsqdancer
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Honda of Valley Stream responded
Hi there! Thank you for the kind words! We are glad the team explained everything clearly and got the maintenance taken care of. Don't hesitate to reach out if there is anything else we can help with!
Muy servicial el personal atentos y rapido trata.
al clientele con respeto muy a ten tos
al clientele con respeto muy a ten tos
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by dalkirysramirez
Verified Customer
Verified Customer
Service Price Transparency
Jun 24, 2026 -
Honda of Valley Stream responded
Hi there! Thank you so much for your kind words! We are thrilled to hear that our team made you feel welcome and respected. We look forward to your next visit!
Hola! Muchas gracias por sus amables palabras. Nos alegra mucho saber que nuestro equipo lo atendio con respeto y rapidez. Esperamos verle en su proxima visita.
I would like to take this moment to thank Service Manager
Tony Vicente and Service Advisor Brando Martinez. They helped me with everything I needed for my 2024 Honda Prologue.
Tony Vicente and Service Advisor Brando Martinez. They helped me with everything I needed for my 2024 Honda Prologue.
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by letty_2009j.e
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Honda of Valley Stream responded
Hi there! Thank you for the kind words! We are glad Tony and Brandon took such great care of you and your Prologue. We will make sure they both know you appreciated it. Don't hesitate to reach out if there is anything else we can help with!
Honda of Valley Stream has the best auto service
department on Long Islans!
Brandon is an excellent representative of your organization.
department on Long Islans!
Brandon is an excellent representative of your organization.
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by lesfrim
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Honda of Valley Stream responded
Hi there! Thank you for the incredibly kind words! We are glad Brandon and the service team continue to set the bar on Long Island. We will make sure Brandon knows you appreciate him. Don't hesitate to reach out if there is anything else we can help with!
My service agent Brandon was very good at his job.
The only thing I didn’t like was that I got there at 10 AM and didn’t leave to 2 PM.
The only thing I didn’t like was that I got there at 10 AM and didn’t leave to 2 PM.
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by rgonz2543
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Honda of Valley Stream responded
Hi there! Thank you for the feedback! We are glad Brandon took great care of you. We completely understand that a four hour wait is too long and we apologize for that. We will work on improving our turnaround times. Don't hesitate to reach out if there is anything else we can help with!