Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
953 Reviews

Dealership Experience

13 yrs, 2 mos

Industry Experience

15 yrs, 9 mos

Languages Spoken

English English

4.8

953 Reviews

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953 Reviews of Alex Marcel

April 20, 2026

Dealership Rating
Employee Rating

Took too long for an oil change - over 2 hours with an appointment No car wash included More

by NIECY40
Recommend Dealer
No

April 13, 2026

Dealership Rating
Employee Rating

Clara was terrific. It was nice to converse via text. She was responsive and explained things to me. Re the dealership, I have been a customer of this dealership for ma More

by fit1110
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Apr 14, 2026

Honda of Valley Stream responded

Hi there, Thank you for your continued loyalty over the years. That truly means so much to us. We’re especially glad to hear Clara made your experience smooth and convenient through text communication and clear explanations. Providing responsive and helpful service is exactly what we aim for. We sincerely appreciate your trust, and if you ever need anything at all, please don’t hesitate to reach out.

April 13, 2026

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Employee Rating

Great and fast service, I was in and out in a couple hours. Thumbs up! More

by roberthunter29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2026

Honda of Valley Stream responded

Hi there, Thank you for the thumbs up! We’re so glad your visit was quick and efficient and that you were in and out in just a couple of hours. That’s exactly what we aim for. We truly appreciate your feedback, and if you ever need anything at all, please don’t hesitate to reach out.

April 07, 2026

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Mark Skawinsky and Alex Marcel both provided me with amazing service and were so accommodating and extremely helpful to put me at ease. More

by adhikind
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Skawinsky

Apr 08, 2026

Honda of Valley Stream responded

Hi there, Thank you so much for sharing this! We’re truly glad to hear that Mark and Alex provided such accommodating and helpful service, and that they made you feel at ease throughout your visit. That’s exactly the experience we hope every customer has. We appreciate your kind words, and if you ever need anything at all, please don’t hesitate to reach out.

March 31, 2026

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I had a great experience at Valley Stream Honda. Clara Torres was absolutely amazing—professional, friendly, and incredibly helpful throughout the entire process. She made everything easy and stress More

by ADRIAN2118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Apr 01, 2026

Honda of Valley Stream responded

Hi there, Thank you for the fantastic review! We’re so glad you had a great experience and that Clara made everything smooth and stress-free. Her professionalism and attention to detail truly make a difference. We truly appreciate your kind words, and if you need anything at all, please don’t hesitate to reach out.

March 29, 2026

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Employee Rating

Briyanna was helpful and stayed in touch with updates as they came up. It was very appreciated. My car was fixed within 24 hours. More

by rivkab26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 30, 2026

Honda of Valley Stream responded

Hi there, Thank you for the wonderful feedback! We’re so glad Briyanna kept you informed throughout the process and that your vehicle was repaired so quickly. We truly appreciate your kind words, and if you need anything at all, please don’t hesitate to reach out.

March 24, 2026

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Employee Rating

Quick appointment good service, and the cab new progressive what was going on at all times More

by aryel_nicoleau_md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Honda of Valley Stream responded

Hi there, Thank you for the great feedback! We’re so glad your appointment was quick and that you were kept informed every step of the way. Clear communication makes all the difference. We truly appreciate you, and if you need anything at all, please don’t hesitate to reach out.

March 23, 2026

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Employee Rating

Everyone is very nice and very professional. Areas are kept very clean, a lot of sitting spaces very pleasant place to wait. More

by LADYBUGVS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Honda of Valley Stream responded

Hi there, Thank you for the lovely feedback! We’re so glad you found our team friendly and professional, and that you enjoyed the clean, comfortable waiting area. Creating a pleasant environment truly matters to us. If you need anything at all, please don’t hesitate to reach out.

March 23, 2026

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Employee Rating

The dealership is great but it’s Marcel that keeps my business ! He keeps me informed and is a pleasure to work with More

by telese.watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Honda of Valley Stream responded

Hi Telese, Thank you for the wonderful review! We’re so glad Marcel keeps you informed and makes your experience such a positive one. That kind of relationship means everything. We truly appreciate your continued business, and if you need anything at all, please don’t hesitate to reach out.

March 23, 2026

Dealership Rating
Employee Rating

The wait time was too long. Although comfortable 4 hours for a recalled part seemed too long. More

by MCGRATHJACK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2026

Honda of Valley Stream responded

Thank you for your honest feedback. We’re glad you were comfortable while waiting, but we completely understand that four hours for a recall repair feels too long. Your time is valuable, and we appreciate your patience. We’ll be sure to share this with our team as we continue working to improve efficiency. If you’d like to discuss your visit further, please don’t hesitate to reach out.

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