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Alex Marcel

Overview Reviews (981)

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Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8

981 Reviews

Overview Reviews (981)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

981 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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981 Reviews of Alex Marcel

July 23, 2026

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Briyanna Jones and Alex Marcel are two of the BEST reps for any business with which I have dealt. They are honest, patient, knowledgeable and courteous. They are wonderful representations for Honda. The for any business with which I have dealt. They are honest, patient, knowledgeable and courteous. They are wonderful representations for Honda. The only reason I keep purchasing Hondas from the Valley Stream dealership is because of the wonderful service I get at the service center. More

by AUNTIEEMI52

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

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Jul 24, 2026 -

Honda of Valley Stream responded

What a wonderful compliment for Bryanna and Alex! Knowing that our service team is the reason you keep coming back means everything to us. We will make sure they both see this. Don't hesitate to reach out if there is anything else we can help with!

July 21, 2026

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The dealer was very nice, very attentive, and addressed all my needs. He informed me about everything that needed to be done to my car and let me know when the car was ready to go. all my needs. He informed me about everything that needed to be done to my car and let me know when the car was ready to go. More

by SHEILADOVE3

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 22, 2026 -

Honda of Valley Stream responded

We are glad your service advisor kept you fully informed and made sure everything was handled to your satisfaction, Sheila! Don't hesitate to reach out if there is anything else we can help with!

July 18, 2026

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Employee Rating

He was friendly, informative, efficient. Answered all questions, made good suggestions. He made a stressful visit not so stressful. Answered all questions, made good suggestions. He made a stressful visit not so stressful. More

by sknrfile

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Skawinski

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Jul 20, 2026 -

Honda of Valley Stream responded

We are so glad your service rep was able to put you at ease and make the visit so much more manageable! That is exactly the kind of care we strive to provide. Don't hesitate to reach out if there is anything else we can help with!

July 13, 2026

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Always clean and the staff is always professional. The repairs are always well done and the shuttle service is helpful The repairs are always well done and the shuttle service is helpful More

by JMAUGUSTE28

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones, Mark Skawinski

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Jul 13, 2026 -

Honda of Valley Stream responded

We really appreciate the continued loyalty! We are glad the team, the facility, and the shuttle service consistently hit the mark. We look forward to your next visit and don't hesitate to reach out if there is anything else we can help with!

July 13, 2026

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I don't have an AWD vehicle, but a recommended service was only for AWD vehicles. was only for AWD vehicles. More

by ktbendo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Recommend Dealer

Yes

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Jul 13, 2026 -

Honda of Valley Stream responded

Thank you for flagging this! We apologize for the confusion and will make sure our team is more attentive in tailoring recommendations to each specific vehicle. Don't hesitate to reach out if there is anything else we can help with!

July 08, 2026

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EVERYTHING WENT SMOOTHLY ENJOYED THE EXPERIENCE THERE SERVICE WAS FLAWLESS The staff was very knowledgeable SERVICE WAS FLAWLESS The staff was very knowledgeable More

by puggymarlin

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

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Jul 15, 2026 -

Honda of Valley Stream responded

Hi there! Thank you for the fantastic feedback! We are so glad everything went smoothly and that our team made a great impression. We look forward to seeing you again!

July 08, 2026

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Employee Rating

All their staff are kind and approachable. they will make sure that you can get your car in no time. they will make sure that you can get your car in no time. More

by WALDERICOSORIANO

Verified Customer

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Recommend Dealer

Yes

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Jul 13, 2026 -

Honda of Valley Stream responded

We appreciate you sharing that! We are glad the team made you feel welcomed and got you back on the road without delay. Don't hesitate to reach out if there is anything else we can help with!

July 08, 2026

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Although I only ask for Mr. Marcel when I bring in my car for Service. Mr. Brendon was just as good. Marcel when I bring in my car for Service. Mr. Brendon was just as good. More

by KHATCHIG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Martinez

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Jul 13, 2026 -

Honda of Valley Stream responded

That is a great compliment for both of them! We are glad Mr. Brandon was able to deliver the same level of care you have come to expect from Mr. Marcel. We will make sure they both hear this. Don't hesitate to reach out if there is anything else we can help with!

July 07, 2026

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Mr. Marcel has always been very professional and courteous. He answers my questions and explains things so that I can understand. courteous. He answers my questions and explains things so that I can understand. More

by TRICEC1118

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 13, 2026 -

Honda of Valley Stream responded

We are so glad Mr. Marcel continues to take such great care of you! His ability to communicate clearly and make customers feel at ease is something we truly value. We will make sure he sees this. Don't hesitate to reach out if there is anything else we can help with!

June 30, 2026

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very easy to schedule an appointment. the waiting area is clean and has space for doing work, good snack options generally quick and friendly service, just slower around 12-2 the waiting area is clean and has space for doing work, good snack options generally quick and friendly service, just slower around 12-2 More

by sendsamimamail

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 06, 2026 -

Honda of Valley Stream responded

Thank you for the honest feedback! We are glad the scheduling process and waiting area hit the mark. We appreciate the heads up about the midday slowdown and will look at ways to keep things moving consistently throughout the day. Don't hesitate to reach out if there is anything else we can help with!