Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Alex Marcel

Overview Reviews (972)

Contact Me

View All Employees

< View All Employees

Alex Marcel

Alex Marcel | Page 2

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me

4.8

972 Reviews

Overview Reviews (972)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

972 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

Contact Alex Marcel

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

972 Reviews of Alex Marcel

June 08, 2026

Dealership Rating

Employee Rating

Marcel from service was excellent and glad he had been working there for so long working there for so long More

by billyboler53

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Jun 10, 2026 -

Honda of Valley Stream responded

Hi there! Thank you for the kind words! Marcel is a true asset to our team and we are lucky to have him. We will be sure to pass along your feedback to him. Please don't hesitate to reach out if there is anything you need!

June 06, 2026

Dealership Rating

Employee Rating

Seem to have an understanding of the different recommendations available to many customers that visit. recommendations available to many customers that visit. More

by Dennise

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

Report | Print

Jun 10, 2026 -

Honda of Valley Stream responded

Hi Dennise! Thank you for the kind words! We always want to make sure our customers feel informed and that we are finding the best solutions for their needs. Please don't hesitate to reach out if there is anything you need!

June 01, 2026

Dealership Rating

Employee Rating

After oil change life was not set to 100%. Tire calibration was out even after 2nd visit. Appointment process is way difficult. Took almost 2 months to get an appointment for just oil change. Tire calibration was out even after 2nd visit. Appointment process is way difficult. Took almost 2 months to get an appointment for just oil change. Steering was not aligned from day one for winch asked to book another appointment More

by MEHROZ26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Report | Print

Jun 02, 2026 -

Honda of Valley Stream responded

We apologize you time with us was less than satisfactory. Failing to reset the oil life monitor and tire calibration is unacceptable. We will address this internally. We understand this is inconvenient and would like to reset this for you. Please contact our assistant service manager, Tony Vicente, at 516-285-6655, ext. 126.

May 18, 2026

Dealership Rating

Employee Rating

Marcel always goes above and beyond to help and make sure we understand any issues the car is having. He is polite and extremely patient. we understand any issues the car is having. He is polite and extremely patient. More

by avs10059

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

May 21, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your kind words! We’re so glad Marcel continues to go above and beyond to make sure everything is clearly explained and taken care of. It’s great to hear his patience and professionalism made such a positive impact. Please feel free to reach out if you need anything.

May 18, 2026

Dealership Rating

Employee Rating

I’ve been going to this dealership for the past 10 years and Alex Marcel has been my go to service advisor for years. Extremely knowledgeable and helpful. Always takes care of any questions and service I ne and Alex Marcel has been my go to service advisor for years. Extremely knowledgeable and helpful. Always takes care of any questions and service I need done. I would definitely recommend him and Honda of Valley Stream. More

by JOZONE113

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

Report | Print

May 21, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your incredible loyalty over the years! We’re so glad Alex Marcel has consistently provided knowledgeable and dependable service for you. It means a lot to have your continued trust and recommendation. Please feel free to reach out if you need anything.

May 18, 2026

Dealership Rating

Employee Rating

Service is efficient and car problems are addressed promptly. A summary of services performed is given at conclusion, along with recommendations about what else might be needed in the future. Very help promptly. A summary of services performed is given at conclusion, along with recommendations about what else might be needed in the future. Very helpful. More

by smacg43

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

May 21, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re so glad to hear your service was efficient and that everything was clearly explained, including helpful recommendations for the future. Please feel free to reach out if you need anything.

April 30, 2026

Dealership Rating

Employee Rating

Marcel at service is wonderful and listen to all my needs. A/c is working good needs. A/c is working good More

by LFLEMINGPARKER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Apr 30, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re so glad Marcel took the time to listen and make sure everything was taken care of properly. It’s great to hear your A/C is working well. Please feel free to reach out if you need anything.

April 29, 2026

Dealership Rating

Employee Rating

The job was done on Time. Job performance was excellent. He was extremely courteous and understanding. Job performance was excellent. He was extremely courteous and understanding. More

by KISHORESIRCAR4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: None

Report | Print

Apr 30, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re glad to hear everything was completed on time and that you experienced courteous and attentive service. We truly appreciate your kind words. Please feel free to reach out if you need anything.

April 28, 2026

Dealership Rating

Employee Rating

Transparent with what to expect during the service. Listened to my concerns with my car, and updated me throughout the service. Listened to my concerns with my car, and updated me throughout the service. More

by kailan.luciano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brandon Martinez

Report | Print

Apr 29, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback! We’re so glad to hear everything was clearly explained and that our team took the time to listen and keep you informed throughout your visit. Please feel free to reach out if you need anything.

April 20, 2026

Dealership Rating

Employee Rating

Took too long for an oil change - over 2 hours with an appointment No car wash included appointment No car wash included More

by NIECY40

Verified Customer

Recommend Dealer

Report | Print

Apr 20, 2026 -

Honda of Valley Stream responded

Hi there, thank you for your feedback. We’re sorry to hear your visit took longer than expected, especially with an appointment, and that the experience didn’t meet your expectations. We understand how important your time is and will be addressing this with our team. We also appreciate your note regarding the car wash. Please feel free to reach out if you’d like to discuss your visit further or if you need anything.