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Alex Marcel

Overview Reviews (972)

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Alex Marcel

Alex Marcel | Page 3

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me

4.8

972 Reviews

Overview Reviews (972)

Dealership Experience

13 yrs, 5 mos

Industry Experience

16 yrs

Languages Spoken

English

4.8

972 Reviews

Write a Review

This rating includes all reviews, with more weight given to recent reviews.

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972 Reviews of Alex Marcel

April 13, 2026

Dealership Rating

Employee Rating

Clara was terrific. It was nice to converse via text. She was responsive and explained things to me. Re the dealership, I have been a customer of this dealership for ma It was nice to converse via text. She was responsive and explained things to me. Re the dealership, I have been a customer of this dealership for many years. I am happy with the dealership. Thank you. More

by fit1110

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

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Apr 14, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for your continued loyalty over the years. That truly means so much to us. We’re especially glad to hear Clara made your experience smooth and convenient through text communication and clear explanations. Providing responsive and helpful service is exactly what we aim for. We sincerely appreciate your trust, and if you ever need anything at all, please don’t hesitate to reach out.

April 13, 2026

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Employee Rating

Great and fast service, I was in and out in a couple hours. Thumbs up! hours. Thumbs up! More

by roberthunter29

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 13, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the thumbs up! We’re so glad your visit was quick and efficient and that you were in and out in just a couple of hours. That’s exactly what we aim for. We truly appreciate your feedback, and if you ever need anything at all, please don’t hesitate to reach out.

April 07, 2026

Dealership Rating

Employee Rating

Mark Skawinsky and Alex Marcel both provided me with amazing service and were so accommodating and extremely helpful to put me at ease. amazing service and were so accommodating and extremely helpful to put me at ease. More

by adhikind

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mark Skawinski

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Apr 08, 2026 -

Honda of Valley Stream responded

Hi there, Thank you so much for sharing this! We’re truly glad to hear that Mark and Alex provided such accommodating and helpful service, and that they made you feel at ease throughout your visit. That’s exactly the experience we hope every customer has. We appreciate your kind words, and if you ever need anything at all, please don’t hesitate to reach out.

March 31, 2026

Dealership Rating

Employee Rating

I had a great experience at Valley Stream Honda. Clara Torres was absolutely amazing—professional, friendly, and incredibly helpful throughout the entire process. She made everything easy and stress Clara Torres was absolutely amazing—professional, friendly, and incredibly helpful throughout the entire process. She made everything easy and stress-free, and I truly appreciated her attention to detail and customer care. More

by ADRIAN2118

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres

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Apr 01, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the fantastic review! We’re so glad you had a great experience and that Clara made everything smooth and stress-free. Her professionalism and attention to detail truly make a difference. We truly appreciate your kind words, and if you need anything at all, please don’t hesitate to reach out.

March 29, 2026

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Employee Rating

Briyanna was helpful and stayed in touch with updates as they came up. It was very appreciated. My car was fixed within 24 hours. they came up. It was very appreciated. My car was fixed within 24 hours. More

by rivkab26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinski, Brandon Martinez

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Mar 30, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the wonderful feedback! We’re so glad Briyanna kept you informed throughout the process and that your vehicle was repaired so quickly. We truly appreciate your kind words, and if you need anything at all, please don’t hesitate to reach out.

March 24, 2026

Dealership Rating

Employee Rating

Quick appointment good service, and the cab new progressive what was going on at all times progressive what was going on at all times More

by aryel_nicoleau_md

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the great feedback! We’re so glad your appointment was quick and that you were kept informed every step of the way. Clear communication makes all the difference. We truly appreciate you, and if you need anything at all, please don’t hesitate to reach out.

March 23, 2026

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Employee Rating

Everyone is very nice and very professional. Areas are kept very clean, a lot of sitting spaces very pleasant place to wait. Areas are kept very clean, a lot of sitting spaces very pleasant place to wait. More

by LADYBUGVS1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Kevin Singh, Briyanna Jones, Brandon Martinez

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Mar 24, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the lovely feedback! We’re so glad you found our team friendly and professional, and that you enjoyed the clean, comfortable waiting area. Creating a pleasant environment truly matters to us. If you need anything at all, please don’t hesitate to reach out.

March 23, 2026

Dealership Rating

Employee Rating

The dealership is great but it’s Marcel that keeps my business ! He keeps me informed and is a pleasure to work with business ! He keeps me informed and is a pleasure to work with More

by telese.watson

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2026 -

Honda of Valley Stream responded

Hi Telese, Thank you for the wonderful review! We’re so glad Marcel keeps you informed and makes your experience such a positive one. That kind of relationship means everything. We truly appreciate your continued business, and if you need anything at all, please don’t hesitate to reach out.

March 23, 2026

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Employee Rating

The wait time was too long. Although comfortable 4 hours for a recalled part seemed too long. Although comfortable 4 hours for a recalled part seemed too long. More

by MCGRATHJACK3

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2026 -

Honda of Valley Stream responded

Thank you for your honest feedback. We’re glad you were comfortable while waiting, but we completely understand that four hours for a recall repair feels too long. Your time is valuable, and we appreciate your patience. We’ll be sure to share this with our team as we continue working to improve efficiency. If you’d like to discuss your visit further, please don’t hesitate to reach out.

February 19, 2026

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Employee Rating

I brought my vehicle in for routine maintenance The service team performed a full inspection and completed the recommended Honda maintenance service. They changed the engine oil and filter, checked all service team performed a full inspection and completed the recommended Honda maintenance service. They changed the engine oil and filter, checked all fluid levels, inspected the brakes, and verified tire condition. Alex Marcel reviewed the findings with me and noted that the vehicle is in good overall condition. The service was completed on time, the vehicle was returned clean, and all dashboard warning lights were confirmed to be off. Overall, the visit was smooth, and the advisor provided clear communication throughout the process. More

by JANDOH

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 20, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the detailed feedback! We’re glad your maintenance visit was smooth and completed on time, and that Alex kept everything clear and informative throughout. It’s great to hear your vehicle is in excellent shape. We truly appreciate you, and if you need anything at all, please don’t hesitate to reach out.