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Brandon Martinez

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Brandon Martinez

Brandon Martinez | Page 3

Service Advisor

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.6

301 Reviews

Overview Reviews (301)

4.6

301 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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301 Reviews of Brandon Martinez

April 02, 2026

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My experience there was so bad, waiting for more than 3 hours just for a check up , nothing in my issue was resolved hours just for a check up , nothing in my issue was resolved More

by tcineus2017

Verified Customer

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Apr 06, 2026 -

Honda of Valley Stream responded

Hi there, We’re truly sorry to hear about your experience. Waiting more than three hours, especially when your concern was not resolved, is understandably frustrating and not the level of service we aim to provide. Your time is valuable, and we regret that we fell short. We would really appreciate the opportunity to look into this further and make it right. Please don’t hesitate to reach out to us directly so we can address your concerns.

April 01, 2026

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It was a great experience. Brandon is extremely good at what he does. Very helpful, very accommodating and extremely professional above all. He deserves a raise. Thanks again t Brandon is extremely good at what he does. Very helpful, very accommodating and extremely professional above all. He deserves a raise. Thanks again to Brandon and his team members for excellent service. More

by NARAYANKUMARDAS

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 01, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the wonderful feedback! We’re so glad to hear Brandon provided such helpful, accommodating, and professional service. He truly is a valued member of our team, and we’ll be sure to share your kind words with him. If you need anything at all, please don’t hesitate to reach out.

March 29, 2026

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Briyanna was helpful and stayed in touch with updates as they came up. It was very appreciated. My car was fixed within 24 hours. they came up. It was very appreciated. My car was fixed within 24 hours. More

by rivkab26

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski

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Mar 30, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the wonderful feedback! We’re so glad Briyanna kept you informed throughout the process and that your vehicle was repaired so quickly. We truly appreciate your kind words, and if you need anything at all, please don’t hesitate to reach out.

March 23, 2026

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The wait until my car was finished was longer than expected. And. Needed four more words expected. And. Needed four more words More

by MMA613

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 24, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for your feedback. We’re sorry the wait was longer than you expected. We know your time is valuable and truly appreciate your patience. If you’d like to share more about your visit, please don’t hesitate to reach out.

March 23, 2026

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Everyone is very nice and very professional. Areas are kept very clean, a lot of sitting spaces very pleasant place to wait. Areas are kept very clean, a lot of sitting spaces very pleasant place to wait. More

by LADYBUGVS1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones

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Mar 24, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for the lovely feedback! We’re so glad you found our team friendly and professional, and that you enjoyed the clean, comfortable waiting area. Creating a pleasant environment truly matters to us. If you need anything at all, please don’t hesitate to reach out.

February 06, 2026

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Went in for a regular maintenance for oil change and tire rotation, they scratched my wheel rims paint. rotation, they scratched my wheel rims paint. More

by NK

Verified Customer

Workmanship

Recommend Dealer

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Feb 09, 2026 -

Honda of Valley Stream responded

Hi there, Thank you for bringing this to our attention. At this time, we’re unable to research the concern with only the username you provided. We do have cameras at the vehicle entry point and throughout the premises, which can help with a review once we have the correct details. Please contact Tony Vicente directly at 516-285-6655, ext. 126, so he can look into this further. Thank you!

February 05, 2026

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Employee Rating

Alex is very helpful, informative in explaining what’s needed and expected. He’s great asset to Honda. needed and expected. He’s great asset to Honda. More

by JJARRETTAL

Recommend Dealer

Yes

Other Employees Tagged: Alex Marcel, Briyanna Jones, Mark Skawinski

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Feb 06, 2026 -

Honda of Valley Stream responded

Hi there, thank you for the feedback. We are glad Alex provided clear guidance and helpful explanations throughout your visit and truly appreciate you recognizing his efforts. Please feel free to reach out if there is anything we can help with.

February 03, 2026

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Employee Rating

Good experience nice waiting area. Recall item fixed! Great place. Clean, comfortable and in and out easily Recall item fixed! Great place. Clean, comfortable and in and out easily More

by luluglenz

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 04, 2026 -

Honda of Valley Stream responded

Hi there, thank you for the feedback. We are glad your visit went smoothly, the recall was taken care of, and you were comfortable while you waited. Please feel free to reach out if there is anything we can help with.

January 14, 2026

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Very communicative. Apologized for my service taking longer than originally planned. Very nice environment to bring my car for service. Apologized for my service taking longer than originally planned. Very nice environment to bring my car for service. More

by MIKAY522

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Briyanna Jones

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Jan 15, 2026 -

Honda of Valley Stream responded

Hi there, thank you for the feedback. We are glad our team kept you informed, acknowledged the delay, and made your visit comfortable. Please feel free to reach out if there is anything we can help with.

January 14, 2026

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Everyone was friendly and professional. There’s was a three hour wait but that’s because it was packed everyone decided to get up early and bring there cars early on a Saturday. There’s was a three hour wait but that’s because it was packed everyone decided to get up early and bring there cars early on a Saturday. More

by mar20052

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Alex Marcel, Kevin Singh, Briyanna Jones, Mark Skawinski

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Jan 15, 2026 -

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We are glad our team was friendly and professional and appreciate your patience during a busy Saturday. Please feel free to reach out if there is anything we can help with.