Billy Herbert
Billy Herbert at Galleria BMW

Billy Herbert | Page 19

Service Manager

Galleria BMW

11282 Mandal Parkway
D'iberville, MS 39540

Contact Me
4.9
198 Reviews

Hey everyone! I’m born and raised on Ms Gulf coast. I’ve been in the service business for 24 years. I enjoy creating relationships with my clients and helping them in anyway with there vehicle needs. I’m married with 3 teenage boys. Yes, life is busy! I look forward to helping in anyway possible.

Industry Experience

25 yrs, 5 mos

Languages Spoken

English English

4.9

198 Reviews

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198 Reviews of Billy Herbert

November 21, 2023

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Employee Rating

Thank you for taking the time to listen to my review. My wife and I brought the vehicle in for a leak. Billy and his team had us an answer and a loaner vehicle within 30 min. Billy was knowledgeable a More

by stiner
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Nov 25, 2023

Galleria BMW responded

Stiner, please know that how much we appreciate YOU taking the time to leave us such a wonderful review. We are so pleased to hear that Billy was able to repair your vehicle and return it to you in a timely manner, all while ensuring that you were well informed. We truly appreciate your kind words and business so much. If there is anything we can assist you with in the future, please do not hesitate to reach out!!

November 04, 2023

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I recommend Gallery of BMW to everyone interested in buying a BMW. The Mandel Family’s and employees or some of the finest personnel that I have deal with. I highly recommend this dealership to anyone. More

by Dsr
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Recommend Dealer
Yes

Other Employees Tagged: MICHELLE LADNER, Katie Zazzara, Nadia Bordelon, Andrew Saenz , media email, Marissa Hakes, Andrew in the service department top notch young man.👍

Nov 09, 2023

Galleria BMW responded

Thank you so much for your kind words and business! If there is anything we can assist you with in the future, please do not hesitate to reach out if there is anything we can assist you with.

October 30, 2023

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If I could rate Billy with 10 stars, I would. I have never had any service advisor more organized and helpful than Billy Herbert. If he left Galleria, I would go where he was to service all of ou More

by ericgcamp
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Recommend Dealer
Yes

Other Employees Tagged: Katie Zazzara , Cody Bowman

Nov 01, 2023

Galleria BMW responded

Eric, Billy truly is the best of the best, and we are so happy to hear that you agree! Thank you so much for your recommendation and kind words. We really appreciate your business, trust, and kind words!

September 29, 2023

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Amazing service! The team goes above and beyond to ensure you get exactly what you need! More

by jana229
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Recommend Dealer
Yes
Sep 29, 2023

Galleria BMW responded

Thank you so much!! We could not be happier to hear that you received amazing service and got exactly what you needed! If there is anything we can assist you with in the future, please do not hesitate to reach out.

Oct 03, 2023

Galleria BMW responded

Here at Galleria BMW we strive for a seamless experience for every customer that walks through our door. We are so happy to hear you had a great experience with us! Thanks so much for the 5 stars!

September 26, 2023

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The buying experience was outstanding! ! Amy did a great job getting us the vehicle that we wanted. We have been using Galleria to service our BMW’s for years and love it there! Billy in t More

by bartposey
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Recommend Dealer
Yes

Other Employees Tagged: Amy Lancaster

Sep 29, 2023

Galleria BMW responded

What a beautiful picture! We are so happy to hear that you had such a wonderful experience with Amy, Billy, and our dealership, and that we were able to find you the perfect car! We know you will continue to love it. Please do not hesitate to reach out if there's anything that we can do to assist you in the future. We really appreciate your business and trust!

September 10, 2023

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Salesman was excellent. Had a few issues with the dealership but overall it wa ok More

by segura428
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Recommend Dealer
Yes

Other Employees Tagged: Shane Dusang

Sep 11, 2023

Galleria BMW responded

Hey there! We appreciate your business and we are so sorry your experience wasn't seamless! Thanks so much for the honest review, as it helps us better ourselves for not only you, but future customers!

September 07, 2023

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Employee Rating

This is ridiculous that I am being FORCED to write a fifteen word essay praising service that I've that is expected! Billy, however is awesome!! More

by wwots62
Recommend Dealer
Yes
Sep 11, 2023

Galleria BMW responded

Thanks for the kind words about Billy. He is a valuable member of our team. We do appreciate your review and your time. Sorry if we were in any way bothersome in requesting your feedback. We just greatly value our client’s opinions. Thanks again.

August 31, 2023

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Salesman Avery Cooper and Cody were awesome! !!! Avery was attentive and so helpful so friendly More

by prrocchiobucklew
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Recommend Dealer
Yes

Other Employees Tagged: Avery Cooper

Sep 05, 2023

Galleria BMW responded

We are so happy to hear that you had such an awesome experience with Avery Cooper and Cody! Thank you so much for your kind words and business. If there is anything we can assist you with in the future please do not hesitate to reach out!

August 17, 2023

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Dealership so clean you could eat off the floor. By far the cleanest I’ve ever seen. More

by Lanny
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Recommend Dealer
Yes
Aug 24, 2023

Galleria BMW responded

Thank you, Lanny! We try to provide our customers with the best atmosphere that we can offer.

August 16, 2023

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Employee Rating

I’ve now purchased 2 vehicles at this location. Both by Shane Dusang. He was awesome from start to finish. Made buying my car and truck super easy and pleasant. The service department is spot on an More

by dannonthornton
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Recommend Dealer
Yes

Other Employees Tagged: Shane Dusang, Andrew Saenz

Aug 24, 2023

Galleria BMW responded

Dannon, thank you so much for your repeated business! Shane truly is awesome, and we are very happy to hear that you always have an easy and pleasant experience with him. We really do appreciate your business and trust, and hope to continue to work with you in the future. We are so happy to have you in the Galleria BMW family!

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