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Billy Herbert
Billy Herbert at Galleria BMW

Billy Herbert | Page 16

Service Manager

Galleria BMW

11282 Mandal Parkway
D'iberville, MS 39540

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4.9
198 Reviews

Hey everyone! I’m born and raised on Ms Gulf coast. I’ve been in the service business for 24 years. I enjoy creating relationships with my clients and helping them in anyway with there vehicle needs. I’m married with 3 teenage boys. Yes, life is busy! I look forward to helping in anyway possible.

Industry Experience

25 yrs, 6 mos

Languages Spoken

English English

4.9

198 Reviews

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198 Reviews of Billy Herbert

April 16, 2024

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Services was quick, timely, efficient . Customer Service was a very friendly atmosphere, that truly made you feel welcome. More

by Shinton1763
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Recommend Dealer
Yes
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Apr 17, 2024

Galleria BMW responded

Thank you so much for sharing such kind words about our customer service, atmosphere, and dealership as a whole. We are so pleased to have been able to provide you with a timely, efficient, and overall great service experience. If there is anything else that we can assist you with, please do not hesitate to reach out! We really appreciate your business and trust!!

April 16, 2024

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Billy in the service department is amazing! He alone would be the reason I would be a repeat customer!! More

by the_misty2002
Recommend Dealer
Yes

Other Employees Tagged: Quentin Meador

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Apr 17, 2024

Galleria BMW responded

Wow! Thank you so much!! We could not be happier to hear that you had such an amazing experience with Billy and that you think he is as great as we do! If there is anything else that we can assist you with, please do not hesitate to reach out. We really appreciate your business and trust, and look forward to working with you again in the future.

April 11, 2024

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Always 5 start service! !!! Everyone is knowledgeable, smiling and cares about the customer! Great experience every time More

by Benton.sykes33
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Recommend Dealer
Yes

Other Employees Tagged: Jacob Martin , Chris Veninga

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Apr 11, 2024

Galleria BMW responded

Thank you so much, Benton! We could not be happier to hear that you always have a 5 star service experience with us. We really appreciate you sharing such kind words, as well asking trusting us with your business. If there is anything we can assist you with n the future, please do not hesitate to reach out. We really appreciate you.

April 10, 2024

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Quick, smart and no over kill on unneeded service. Always happy for the service there More

by gregmyrick
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Recommend Dealer
Yes
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Apr 11, 2024

Galleria BMW responded

We are so happy to hear this, Greg! Thank you so much for sharing such kind words about our dealership. We really appreciate your business, and hope to continue working with you in the future.

April 10, 2024

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Mrs Sonya was very knowledgeable and very professional. She is not the pushy type salesperson that I am used to when vehicle shopping. More

by Michaelg206
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Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Sonya West

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Apr 11, 2024

Galleria BMW responded

Thank you so much for sharing, Michael! We are so pleased to hear that you had such a knowledgable, professional, and overall wonderful experience with Sonya and our dealership! If there is anything we can assist you with in the future, please do not hesitate to reach out. We really appreciate your kind words and business.

April 06, 2024

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Staff are friendly, professional, competent, and efficient. Those characteristics inspire confidence. It makes ownership enjoyable. More

by Jjfinan
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Recommend Dealer
Yes
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Apr 09, 2024

Galleria BMW responded

Thank you very much for sharing. We really appreciate your kind words, and could not be more pleased to hear that you found our staff friendly, professional, competent, and efficient. We always strive to provide our customers with the best possible experience, and we are so happy that we did just this! Thank you for your business and trust. If there is anything we can assist you with in the future, please do not hesitate to reach out!!

April 05, 2024

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Staff is very friendly, courteous, and professional. We will be back to do business at the dealership. More

by rmtanner60
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Recommend Dealer
Yes
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Apr 09, 2024

Galleria BMW responded

Thank you very much for your kind words and business. We are so happy to hear that you had such a wonderful experience, and we look forward to working with you again in the future! Thank you again.

April 05, 2024

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Had my first issue with my new BMW X3…flat tire, Good Friday 5pm AND heading out of town the next day! Billy in service WAS amazing. Set up to have my car towed to dealership, Andrew made sure I had a ne More

by michelemonk1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Saenz

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Apr 09, 2024

Galleria BMW responded

Michelemonk1, we are so happy to hear that we were able to make this unfortunate situation that much better! Thank you so much for sharing such kind words about Billy, Andrew, and our dealership. If there is anything else that we can assist you with, please do not hesitate to reach out. Welcome to our Galleria BMW family!

April 03, 2024

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EXCELLENT service! Very professional, very kind, always helpful and timely. Very informative regarding your vehicle and respond quickly if you have any questions. More

by Jennifer Colmer
Recommend Dealer
Yes

Other Employees Tagged: Derek

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May 22, 2024

Galleria BMW responded

Jennifer, Thank you so much for your kind words and business. We really appreciate your business and trust. If there is anything we can assist you with in the future, please do not hesitate to reach out!! Welcome to the Galleria BMW Family!

Apr 03, 2024

Jennifer Colmer responded

Thank you guys for everything!

April 03, 2024

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Employee Rating

Excellent experience as always. They go above and beyond for us each everytime we visit the dealership. More

by Kccuevas05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Zazzara , Chris Veninga

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Apr 09, 2024

Galleria BMW responded

Kccuevas05, Thank you very much for your kind words and 5 star rating. We are so happy to hear that you always receive excellent service from our team. If there is anything else that we can assist you with, please do not hesitate to reach out to us. We really appreciate you.

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