Bill Cosenza | Page 13

I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I came in for, but also checked my car and discovered a recall I wasn’t aware of. They took care of it right away, saving me time and giving me peace of mind. The service was smooth, efficient, and hassle-free. I truly appreciate the attention to detail and the level of care they provided while my car was with them. Highly recommend their service team! More

by Brenda Romeus Verified Customer Verified Customer

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Brought car in for recall. Recall notice said it would take less than an hour. However, I wasn't permitted to wait (it took 7 hours) Recall notice said it would take less than an hour. However, I wasn't permitted to wait (it took 7 hours) More

by CRUISERDAVE1 Verified Customer Verified Customer

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Very hard to get an appointment through the automated system. Had to actually come in to the dealership to make the appointment system. Had to actually come in to the dealership to make the appointment More

by S Roumaniotis Verified Customer Verified Customer

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Bill and the team were great on my last service, thank you. All work done as promised. you. All work done as promised. More

by sassan Verified Customer Verified Customer

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Joe and BMW West Chester are always great. Always helpful always fair. easy to work with. Always helpful always fair. easy to work with. More

by JMILLER70 Verified Customer Verified Customer

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Bill has been my service advisor for years. He is so kind, thorough, professional, and informative. I have had a positive 17 year relationship with this BMW dealership. He is so kind, thorough, professional, and informative. I have had a positive 17 year relationship with this BMW dealership. More

by SBJ-PA Verified Customer Verified Customer

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The personnel service is top notch, polite curious caring and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent se and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent service, hats off to the staff! More

by GOJACKIE Verified Customer Verified Customer

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Professional, personal service. Bill Cosenza and Justice Mogano are both excellent. I appreciate the maintenance tech, who performs the service, showing on video what is being expla Bill Cosenza and Justice Mogano are both excellent. I appreciate the maintenance tech, who performs the service, showing on video what is being explained. I do miss the take home loaners, but Uber has worked fine for me lately. Your rep who markets the additional maintenance services following a new/ pre- owned car purchase could do a better job thoroughly explaining the details. In sum, I would definitely recommend Otto’s/ BMW of West Chester.Thank you for 17 years of excellent service. Curt Esposito More

by cvesposito Verified Customer Verified Customer

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Bill Cosenza follows the progress on the service of my vehicle closely, which I appreciate. vehicle closely, which I appreciate. More

by SHEDRIDC Verified Customer Verified Customer

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As returning customers we knew what to expect. Justice is always willing to go that extra mile to put folks at ease and facilitate purchasing a vehicle. As a major purchase it can be intimidating Justice is always willing to go that extra mile to put folks at ease and facilitate purchasing a vehicle. As a major purchase it can be intimidating to struggle with auto equipment, programs, financing, etc. Justice has the experience and patience to escort you thorough the process. And when it came time to do paperwork, Jayson made it quick and easy. A pleasure to do repeat business with Justice and BMW of West Chester. More

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