Bill Cosenza
Bill Cosenza at BMW of West Chester

Bill Cosenza

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.9
326 Reviews
4.9

326 Reviews

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326 Reviews of Bill Cosenza

December 06, 2025

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Employee Rating

Very fair and honest. Did a wonderful job of working me in and to provide an easy to understand synopsis of my cars needs. More

by LIBKBRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jayson Kirk

December 06, 2025

Dealership Rating
Employee Rating

The service department at BMW of West Chester is simply outstanding. Their entire team is well trained and especially focussed on customer satisfaction. Bill Cosenza has been my service advisor for sever More

by Jim.sylvester2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

December 04, 2025

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Employee Rating

They have the best service department, especially service advisor Bill Cosenza. They make it easy when taking care of your car. More

by dmgreto
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

November 29, 2025

Dealership Rating
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Very well run and courteous. Keeps you well informed of your cars progress and updates. More

by pattij60660
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

November 28, 2025

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Very Professional sales , service and cleanliness. . I will recommend BMW of West Chester to friends More

by gsalata58
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

November 28, 2025

Dealership Rating
Employee Rating

Dealership OK but Bill is outstanding 3percent on charge cards is no big deal just an inconvenience More

by rfkleaver
Service Price Transparency
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Recommend Dealer
Yes

November 25, 2025

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Been working with this dealer for 15 years, and they continue to deliver awesome service. More

by jtholdenjd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

November 24, 2025

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I'm on my 7th 5 series from Ottos/West Chester. I wouldn't go anywhere else to buy or have service. More

by FINNEGAN2
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Gately

November 22, 2025

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Employee Rating

I had no issues with my vehicle for the first 12 months it comes in for routine service and now I have all kinds of issues it’s been in twice within three days , towed in. Now all kinds of issues with it t More

by rob@americanpackaging.net
Recommend Dealer
No

Other Employees Tagged: Melissa Gibson

November 22, 2025

Dealership Rating
Employee Rating

Every one I encountered were cordial and professional. This particularly applies to service writer Bill. More

by rbrawlins1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Gately

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