Bill Cosenza

Working with Bill was delightful. However we left an item in the loaner car and our experience with the valet when trying to recover our item was horrible. He was rude and disrespectf However we left an item in the loaner car and our experience with the valet when trying to recover our item was horrible. He was rude and disrespectful. More

by Aimee.maggs Verified Customer Verified Customer

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Bill did an awesome job of turning a difficult situation into a very pleasant customer experience. into a very pleasant customer experience. More

by ccamronc Verified Customer Verified Customer

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Simple I don't want to say more, it was simple and professional. Been a customer for decades. professional. Been a customer for decades. More

by mpit1 Verified Customer Verified Customer

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Amazing helpfulness. Described and explained everything in detail every step of the way, excellent service and workmanship. A pleasure to work with. Looking forward to my Described and explained everything in detail every step of the way, excellent service and workmanship. A pleasure to work with. Looking forward to my next visit. Thanks so much! More

by 20140 Verified Customer Verified Customer

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Exceptional service from start to finish. The team was professional, efficient, and my BMW runs perfectly. The team was professional, efficient, and my BMW runs perfectly. More

by gabfig Verified Customer Verified Customer

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I see lack of communication to customer once car is left in the service center , my car got towed on Saturday and should have been picked up for service on Monday. Whereas I had to follow up and came to kn in the service center , my car got towed on Saturday and should have been picked up for service on Monday. Whereas I had to follow up and came to know Amy was on leave sealed repreywas on leave which is strange why the customer and car had to wait other representatives should have worked . More

by preetipuri78 Verified Customer Verified Customer

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Excellent on time services Great customer experience with extremely up to date facilities and very knowledgeable individuals extremely up to date facilities and very knowledgeable individuals More

by HRHOOPS Verified Customer Verified Customer

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Bill was fantastic. He was fair and honest and took the time to explain. I strongly recommend Bill at BMW of West Chester for your BMW maintenance needs. He was fair and honest and took the time to explain. I strongly recommend Bill at BMW of West Chester for your BMW maintenance needs. More

by JCAMPBELL100 Verified Customer Verified Customer

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Everyone at the dealership is very helpful and polite. I have been a customer for over 30 years. I have been a customer for over 30 years. More

by Pinnie Verified Customer Verified Customer

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Bill went above and beyond to make sure they got to the bottom of an intermittent, temperature dependent noise that had been documented the previous winter, but couldn't be duplicated until this winter and bottom of an intermittent, temperature dependent noise that had been documented the previous winter, but couldn't be duplicated until this winter and after the warranty expired. Bill took the time to work with BMW, explain the circumstances, and get the necessary repair covered despite the warranty having run out (a lot of dealers would've just said 'sorry, you're out of warranty, nothing we can do'). I was kept updated every step of the way and it was clear that Bill was prioritizing what was right, not the dealership's profit margin. Highly recommended working with Bill! More

by ard62587 Verified Customer Verified Customer

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