Bill Cosenza

Exceptional service from start to finish. The team was professional, efficient, and my BMW runs perfectly. The team was professional, efficient, and my BMW runs perfectly. More

by gabfig Verified Customer Verified Customer

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I see lack of communication to customer once car is left in the service center , my car got towed on Saturday and should have been picked up for service on Monday. Whereas I had to follow up and came to kn in the service center , my car got towed on Saturday and should have been picked up for service on Monday. Whereas I had to follow up and came to know Amy was on leave sealed repreywas on leave which is strange why the customer and car had to wait other representatives should have worked . More

by preetipuri78 Verified Customer Verified Customer

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Excellent on time services Great customer experience with extremely up to date facilities and very knowledgeable individuals extremely up to date facilities and very knowledgeable individuals More

by HRHOOPS Verified Customer Verified Customer

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Bill was fantastic. He was fair and honest and took the time to explain. I strongly recommend Bill at BMW of West Chester for your BMW maintenance needs. He was fair and honest and took the time to explain. I strongly recommend Bill at BMW of West Chester for your BMW maintenance needs. More

by JCAMPBELL100 Verified Customer Verified Customer

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Everyone at the dealership is very helpful and polite. I have been a customer for over 30 years. I have been a customer for over 30 years. More

by Pinnie Verified Customer Verified Customer

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Bill went above and beyond to make sure they got to the bottom of an intermittent, temperature dependent noise that had been documented the previous winter, but couldn't be duplicated until this winter and bottom of an intermittent, temperature dependent noise that had been documented the previous winter, but couldn't be duplicated until this winter and after the warranty expired. Bill took the time to work with BMW, explain the circumstances, and get the necessary repair covered despite the warranty having run out (a lot of dealers would've just said 'sorry, you're out of warranty, nothing we can do'). I was kept updated every step of the way and it was clear that Bill was prioritizing what was right, not the dealership's profit margin. Highly recommended working with Bill! More

by ard62587 Verified Customer Verified Customer

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Our family has been dealing with Scott for the last more than 10 years. He has been always straightforward and tells us what can and cannot be done. It has developed into a very trustworthy relationship. than 10 years. He has been always straightforward and tells us what can and cannot be done. It has developed into a very trustworthy relationship. More

by mantrikha54 Verified Customer Verified Customer

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Heather is amazing. Always in great spirits. She is super communicative. She treats me with respect and very accommodating. Love her. 5 stars Always in great spirits. She is super communicative. She treats me with respect and very accommodating. Love her. 5 stars More

by Williamatlee19 Verified Customer Verified Customer

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It was a Pleasant service experiance. Looking to do more service in the future. Thank you Looking to do more service in the future. Thank you More

by Alex R Verified Customer Verified Customer

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Good afternoon, I’m writing to share feedback regarding my service visit on February 26 at BMW of West Chester, as the experience was significantly more difficult than it needed to be. I drove regarding my service visit on February 26 at BMW of West Chester, as the experience was significantly more difficult than it needed to be. I drove nearly two hours for an appointment that was scheduled as a wait service for a rear differential fluid service, brake fluid flush, and oil change—a visit I understood to take roughly 2.5–3 hours based on BMW service guidelines. It’s worth noting that I pass multiple BMW service centers closer to my home in Delaware, yet I routinely choose BMW of West Chester because of the professionalism, integrity, and customer care I’ve experienced in the past. However, upon arrival I was informed that my appointment was entered as a drop-off, which was not what I agreed to or planned for—especially given the distance I traveled and the fact that I did not arrange alternative transportation. I explained this to my advisor, Bill Cosenza, and reiterated that the appointment had been confirmed as a “wait” when it was scheduled on February 9. Bill also acknowledged that the work could reasonably be completed in approximately three hours. To be flexible, I offered a compromise: complete two of the services that day and reschedule the remaining items (such as the brake fluid flush and vehicle check) for a later date—so long as we addressed the differential service and oil change during my visit on February 26. I was told the work could not be split because it was “already in process,” which was confusing given that I still had the vehicle and was being asked to leave it. Although a loaner was mentioned, that was not the arrangement that had been scheduled, and it did not resolve the core issue: the appointment was not handled as the confirmed wait service I traveled there for. Additionally, the overall communication during this interaction felt unnecessarily stressful. I was repeatedly interrupted while trying to explain the situation, and several comments made during the discussion did not appear aligned with the services I was there to receive, which further added to the frustration. Ultimately, I had to reschedule the entire visit, resulting in a lost day, an unnecessary day off from work, and a wasted trip. While the appointment was moved to March 22, I am now strongly considering canceling and servicing the vehicle elsewhere. Unfortunately, this experience has left me concerned enough that BMW of West Chester may lose my business going forward. I also want to note that I never encountered issues like this when Joseph Izzi was my advisor. In prior visits, the process was organized, communication was clear, and waiting for my vehicle—given my travel distance—was never a problem. Thank you for taking the time to review this feedback. More

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