"As soon as I entered the dealership, I knew I was in the
right place to find the perfect and safest car for my family, and I couldn’t be happier with my choice.”
right place to find the perfect and safest car for my family, and I couldn’t be happier with my choice.”
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by robertogomesve737
Verified Customer
Verified Customer
Dec 16, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Great second purchase from Big Star Hyundai, no problems
at all! Sit not like all the additional charges at closing!
at all! Sit not like all the additional charges at closing!
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by aylco
Verified Customer
Verified Customer
Dec 13, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
Arin was awesome, making the process smooth and simple.
Financing was smooth and easy as well
Financing was smooth and easy as well
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by Rory
Verified Customer
Verified Customer
Dec 06, 2024 -
Big Star Hyundai responded
Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
Smooth transition and felt supported in my decision.
Transparent team and offers. Satisfied with my new vehicle.
Transparent team and offers. Satisfied with my new vehicle.
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by cammie
Verified Customer
Verified Customer
Dec 04, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. Thank you for choosing Big Star.
TERRIBLE!
LIARS AND SCAMMERS! I DO NOT RECOMEND THIS DEALERSHIP TO ANYONE! WORST EXPERIENCE EVER!
LIARS AND SCAMMERS! I DO NOT RECOMEND THIS DEALERSHIP TO ANYONE! WORST EXPERIENCE EVER!
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by KEILISUMMER1
Verified Customer
Verified Customer
Dec 06, 2024 -
Big Star Hyundai responded
Thank you for your your business and for taking our call. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concerns have been shared with the appropriate teams as part of our commitment to continuous improvement.
The $250coupon certificate you can’t really use it.
I I google it up and it was saying that it was no good
I I google it up and it was saying that it was no good
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by roselowery53
Verified Customer
Verified Customer
Nov 27, 2024 -
Big Star Hyundai responded
Thank you for your review. Sorry to hear about what you found on Google's search engine. As you know, the internet is a mix of fact, fiction and opinion. In order to use the gift card, you will need the Access Code from the card and must activate it here: https://member.entertainment.com/account
Excellent Experience at Big Star Hyundai with Brandon
Sandoval!
My journey with Brandon Sandoval at Big Star Hyundai began in May when I decided to purchase a 2024 Hyundai Palisade Calligraphy. From t
Sandoval!
My journey with Brandon Sandoval at Big Star Hyundai began in May when I decided to purchase a 2024 Hyundai Palisade Calligraphy. From the very start, there was zero pressure, and the dealership made us feel very comfortable. Brandon was incredibly accommodating during the test drive, and he answered all our questions with patience and honesty.
We did visit a few other dealerships, but none of them could match Big Star's pricing or the genuine, no-pressure approach we received from Brandon. The entire process was seamless, and we couldn’t be happier with the deal we got and the level of service provided.
If you’re in the Houston area and looking for a new or used car, I highly recommend going to see Brandon at Big Star Hyundai!
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by GUARDIAN529
Verified Customer
Verified Customer
Other Employees Tagged:
Brandon Sandoval, zzSterling zzWhitely
Nov 11, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
The Arin was very rude and disrespectful she was not
transparent in dealing with me. She was more of interested in what commission she will get from the sale of the car. I felt cheated and was rush to
transparent in dealing with me. She was more of interested in what commission she will get from the sale of the car. I felt cheated and was rush to buy something l greatly regretted. My social security number was exposed at her desk with people walking by who could have seen it. When l requested to speak to one of the manager about my displeasure with the sales person the manager was also very rude and shouted at me not to come near their door.
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by edantwi
Verified Customer
Verified Customer
Nov 11, 2024 -
Big Star Hyundai responded
Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com
Loved our sales person Erin.
Because of her I would definitely come back there. I was pleased it only took approximately 4 hours for the whole deal.
Because of her I would definitely come back there. I was pleased it only took approximately 4 hours for the whole deal.
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by CHERYL.HUGHES2009
Verified Customer
Verified Customer
Other Employees Tagged:
Jimmy K.
Nov 04, 2024 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
I dealership is ok, had to come back to get water marks
buffed out which was an inconvenience. Besides that, it was ok
buffed out which was an inconvenience. Besides that, it was ok
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by niarda
Verified Customer
Verified Customer
Other Employees Tagged:
zzDyiamond zzJones
Oct 29, 2024 -
Big Star Hyundai responded
Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.