Arin Robeson | Page 5

They gave me a real good price, very friendly and kindly and will work with you and try to get you a vehicle for the lowest price as they can. and will work with you and try to get you a vehicle for the lowest price as they can. More

by barrideaux Verified Customer Verified Customer

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Great service and no pressure to buy a vehicle. We were very pleased with both Arin and Samuel. We ended up with the Palisade Calligraphy and are very pleased so far We were very pleased with both Arin and Samuel. We ended up with the Palisade Calligraphy and are very pleased so far More

by MGIACOMUZZI55 Verified Customer Verified Customer

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Arin was really good , very patient and very very kind to me , I got the deal I wanted me , I got the deal I wanted More

by treverhlmcbee Verified Customer Verified Customer

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Great experience buying a vehicle. Showed up to look at a vehicle we called about. It was ready to test drive. Made a deal and were out the door in less than an hour. Showed up to look at a vehicle we called about. It was ready to test drive. Made a deal and were out the door in less than an hour. More

by mccartneyns81 Verified Customer Verified Customer

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Everything at this dealership takes forever. The sales representative helping me had WAY too much going on and was helping multiple people at once and it was honestly frustrating. My car wasn' The sales representative helping me had WAY too much going on and was helping multiple people at once and it was honestly frustrating. My car wasn't filled up when I picked it up and the lack of communication around my vehicle was honestly ridiculous. I bought a car late at night and had to pick it up due to going through inspection and I had to call to find out when it was ready and was sent to multiple voicemails until I got ugly with the front desk girl. It is a sales person who is earning commission job from my sale to be more communicative. Not me having to hunt down when my car is ready. Pathetic. More

by dsmith61193 Verified Customer Verified Customer

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It was a good service overall and I got treated correctly the only thing is that there wasn’t gas to fill up my thank after purchasing my new vehicle and I’m still waiting for a solution after finding minor the only thing is that there wasn’t gas to fill up my thank after purchasing my new vehicle and I’m still waiting for a solution after finding minor paint damage and a few scratches in my brand new car right at the dealership More

by rubenp1401 Verified Customer Verified Customer

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My husband and I went to Big Star hoping to drive away with our next vehicle. I spent the day before speaking with Alexandra and she gave me an CONFIRMED drive out cash price of $46,791 for a 2024 Palisad with our next vehicle. I spent the day before speaking with Alexandra and she gave me an CONFIRMED drive out cash price of $46,791 for a 2024 Palisade Limited. Originally, it was $47,291 but I reminded her of the first responder discount of $500 because my husband works for HFD and she said it was the $46,791. I asked her to confirm that was the “out the door cash price” and she confirmed it 3 times. Since we spoke on the phone and I asked her to text me so I had her number for the next day because she called me from a toll number. She text me immediately and I responded. League City is over an hour drive for us, so before I had a chance to text the next day I receive a text that said, “Good Morning, Crystal - Christian here - Sales Manager with Big Star Hyundai. I see you may have a Tentative Appointment Scheduled for Today. To Confirm Your Appointment - Simply Reply “C” to this text. T. Y. We look forward to Assisting You. $250 Gift Card for Test Drive. Confirm Today,” I confirmed immediately and was told to ask for Christian or Isaiah. I stated that I was working with Alexandra and I was told she “works coincide with sales person.” We made the long trip down there and the car we went to see was “in the shop” and no one told us that morning before we drove over an hour. Additionally, we test drove similar cars and my husband was very uncomfortable, he is over 6’ and felt cramped. Even if he didn’t feel like that, when we told Isaiah that Alexandra promised $46,791 he got another sales person, Erin, and she said there was “no way” I was given that number for drive out and that was not going to happen but she would do the best she could - in essence calling me a liar! Erin told my husband and I she would try and get close to that number but she just couldn’t get that low. When she was in the dealership, my husband and I decided it wasn’t the right car, even if they didn’t call me a liar, and even if they actually had the car we went there to see, it just wasn’t going to work AND I didn’t appreciate being lied to and jerked around. So, we went in and told Erin and Isaiah that we just wanted $250 gift card I was promised and we were going to leave. After 10 min, Isaiah comes back and says, “Sorry, the guy who does the gift cards is 45 min out, So…” I can’t say I was surprised. Isaiah promised he would mail it to us but I have been texting Christian and trying to get any of them to respond and confirm they are following through on their promise, but… you guessed it… NO ONE WILL RESPOND AND IT’S JUST EVEN MORE LIES! This place is nothing but liars who do the typical bait and switch to get you there and then… oh no, the car you want is in the shop or someone just bought it… but don’t worry, they will get you a great deal on a more expensive one. Ridiculous and disgusting!!! More

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Large selection of vehicles in stock both new and used open late for people who work later in the evening open late for people who work later in the evening More

by SNOWYHEAL03 Verified Customer Verified Customer

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No after sale customer service! During the sale everything was fine but lots of promises but no action! I have been sitting in sales room for 2 and 1/2 hours so far. It was an hour During the sale everything was fine but lots of promises but no action! I have been sitting in sales room for 2 and 1/2 hours so far. It was an hour before Arin acknowledged me and she wanted to know why I was here even though we set a time to have me bring my car in and pick up a loaner which she said she has already arranged! Needless to say no loaner! She also said she had arranged for the body to address the issue with the car! Nope! As you can tell I'm not very happy! More

by TWOISLANDHOPPIN Verified Customer Verified Customer

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I had a wonderful experience at Big Star Hyundai. It was very easy, I picked a vehicle of my choice and from there on, we went through the figures, got dealership discount and rebates, and the deal w It was very easy, I picked a vehicle of my choice and from there on, we went through the figures, got dealership discount and rebates, and the deal was done. I got the 2024 Sonata SEL Hybrid, and I’m loving it. More

by dennisokoye4 Verified Customer Verified Customer

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