Lied to, Manipulated, Treated Unfairly during contract
signing. Worst customer service expierence I’ve ever had
signing. Worst customer service expierence I’ve ever had
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by DANIELAGEE8701
Verified Customer
Verified Customer
Mar 18, 2025 -
Big Star Hyundai responded
Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com
Friendly professional staff.
.Arin is awesome. The process of getting financed was alot faster than I anticipated..Love this place
.Arin is awesome. The process of getting financed was alot faster than I anticipated..Love this place
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by truck50325
Verified Customer
Verified Customer
Mar 15, 2025 -
truck50325 responded
Awesome people, fast process,no hassle
Upon arriving we greeted right away, everyone was nice.
Throughout the process everyone was responsive and helpful. The sales process was average for a car buying process with the exception of the inabilit
Throughout the process everyone was responsive and helpful. The sales process was average for a car buying process with the exception of the inability to pay for the car outright with our credit card, we were forced to finance the car incurring finance charges when we wanted to pay it off in full using our own credit card. We agreed because my daughter needed a car. When we test drove the car the sales person unlocked the car with the key fob so we completely missed the fact that front passenger door lock isn't working as well as, as soon as we drove the car home saw the driver side front door handle pop off. I contacted the finance manager we dealt with as his was the only email address I had, but we also contacted the sales person via text. After several days he has yet to respond. I understand the car was as is but reached out in hopes the dealership would be willing to help given the circumstances. My wife and I like a couple Hyundai SUVs that we have been looking at for when we are ready to replace one of our other vehicles, unfortunately at this point, if we do proceed with one of those SUVs at that time, I'm not sure it will be from this dealership. I can deal with the answer if the answer is no regarding the items above, but not responding at all doesn't speak well to wanting future business. I bought a car from another dealer over two years ago and still have open communication with that sales person who I would definitely buy another car from.
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by Cmonice77
Verified Customer
Verified Customer
Other Employees Tagged:
Nate Rodriguez
Feb 13, 2025 -
Big Star Hyundai responded
Thank you for your review and your business. We are sorry that you feel you did not receive a 5-Star Experience. Due to the fees charged to merchants by credit card processors, we do have a limit on the amount that can be charged per transaction. Note that car loans can be paid off nearly immediately which would incur only a small amount of interest. Please reach out to me directly with your best contact information regarding any open so I can work to get those resolved. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com
Feb 16, 2025 -
Cmonice77 responded
Per the response above I emailed Chris directly on 2/13, still no response as of today 2/16. Since then we discovered that the rear brakes and drums as well as the control arm in addition to the door lock actuator had to be replaced for just over $1600, even though I asked the sales person about the brakes specifically and was told the car had new brakes and rotors installed all the way around before being put out for sale. Come to find that the rear brakes and drums were metal on metal.
Everyone treated us well.
The staff was professional, and the manager went above and beyond to make us comfortable with the whole process.
The staff was professional, and the manager went above and beyond to make us comfortable with the whole process.
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by sfcdad.massey
Verified Customer
Verified Customer
Jan 30, 2025 -
Big Star Hyundai responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
I told them what I wanted and Arin made it happen.
She worked with us and got us the best possible deal. Everybody was upfront and honest as well. But
She worked with us and got us the best possible deal. Everybody was upfront and honest as well. But
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by ACEVES34527
Verified Customer
Verified Customer
Dec 30, 2024 -
Big Star Hyundai responded
Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.
Great experience.
Thanks for the great service. I enjoyed the opportunity and the wonderful professionalism
Thanks for the great service. I enjoyed the opportunity and the wonderful professionalism
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by Reyjramirez
Verified Customer
Verified Customer
Other Employees Tagged:
zzDyiamond zzJones
Dec 26, 2024 -
Big Star Hyundai responded
Thank you for your business and your review, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!
I have had issues on my purchase process, it was not
transparent at all and the promises done by Mrs Arin Robeson were never fulfilled.
After about 4 months of continuously following up I spoke to Mr,
transparent at all and the promises done by Mrs Arin Robeson were never fulfilled.
After about 4 months of continuously following up I spoke to Mr, Chris Russel , who blamed previous management and promised to work on the promises done and also never gave me a feedback too.
It was a frustrating experience.
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by Roberto Sergio
Other Employees Tagged:
zzChris zzRussell, Jimmy Kirby
Dec 26, 2024 -
Big Star Hyundai responded
Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to collect more information and determine how we could have best handled your particular situation. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com
Arin was a joy to work with.
She listened to what we said and allowed it to be a quick transaction.
She listened to what we said and allowed it to be a quick transaction.
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by Darlene
Verified Customer
Verified Customer
Other Employees Tagged:
Jimmy Kirby
Dec 19, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
I recently bought a 2025 Palisade from Arin.
She was great! Super chill, no pressure and easy going. I knew what I wanted going in and she didn't try to sell me something else. I have no ide
She was great! Super chill, no pressure and easy going. I knew what I wanted going in and she didn't try to sell me something else. I have no idea how the service department is as of yet, hoping it will be good.
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by cah_1124
Verified Customer
Verified Customer
Dec 19, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.
No lies or wasting your time I love this place.
At first I thought I would have to do the walk of shame out the front door lol but instead I drove away
A. STARKS
At first I thought I would have to do the walk of shame out the front door lol but instead I drove away
A. STARKS
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by goochllc
Verified Customer
Verified Customer
Dec 19, 2024 -
Big Star Hyundai responded
Your thoughtful review is a great encouragement to our team here at Big Star. We're always looking for ways to improve, and your feedback is invaluable. Please don't hesitate to reach out to us directly if you have any other thoughts or suggestions. Thank you for your business.