Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes | Page 6

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
145 Reviews
4.6

145 Reviews

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145 Reviews of Antonio Holmes

October 21, 2025

Dealership Rating
Employee Rating

Shelly is an outstanding professional! She consistently goes above and beyond to ensure we receive top-notch service. Her honesty and reliability are exactly why I keep coming back. I alwa More

by Adela Cortez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Edwin Aguilar, Harveen Toor, Sergio Leyva , Carlos Lopez, Conner McMahan

Oct 21, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 20, 2025

Dealership Rating
Employee Rating

Antonio is always very helpful y nice to all the customers, l can’t wait to go back and take my truck to get service. More

by Lobo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor , Carlos Lopez

Oct 20, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 18, 2025

Dealership Rating
Employee Rating

The dealership has not let me down as for as accessibility, availability , and cost. However I do believe the wait time be considered. As in, why has the wait time increased to 2-3hours. I came More

by Adsanders00
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Oct 19, 2025

Norm Reeves Toyota Dallas responded

Thank you for your business and this review. If there is anything we can assist you with in the future, please let us know. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 18, 2025

Dealership Rating
Employee Rating

I don’t have words to explain how Antonio do his work for me! He is adorable, beautiful soul! God bless him and family More

by Veronica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2025

Norm Reeves Toyota Dallas responded

Thank you for choosing Norm Reeves Toyota Dallas. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 13, 2025

Dealership Rating
Employee Rating

Antonio was gracious and welcoming. I realize I made an error when he clarified what the scope of the visit was (he said 'You're here for an alignment'). Reality is I was there for a 55 More

by dgkang
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Oct 13, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 11, 2025

Dealership Rating
Employee Rating

I am very pleased. I was educated on what’s going on with my car and what to do to prolong the life of my car. Thanks so much. More

by Glonwo75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Edwin Aguilar, Harveen Toor, Sergio Leyva , Robby Deveer, Carlos Lopez, Conner McMahan

Oct 11, 2025

Norm Reeves Toyota Dallas responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 10, 2025

Dealership Rating
Employee Rating

Please send some coupon. And tire rotarate make free when some other service includes same order. More

by dipankardewanjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar, Harveen Toor

Oct 10, 2025

Norm Reeves Toyota Dallas responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

October 02, 2025

Dealership Rating
Employee Rating

Service is good. If they have all of the correct and necessary information to communicate with clients. If you have nothing to do, the wait is comfortable, with water More

by acrisingup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: LaTris Price

Oct 03, 2025

Norm Reeves Toyota Dallas responded

Thank you for your feedback! I’m glad to hear you found our service and waiting area comfortable — we always aim to provide a welcoming environment with amenities like coffee, water, and clean restrooms. Regarding the wait time, I appreciate you taking the time to speak with us directly. As we discussed, our goal is always to be as efficient as possible. We’re actively working on streamlining communication and ensuring all necessary details are in place beforehand to help reduce wait times. Your input is valuable, and we’re using it to improve. Please don’t hesitate to reach out if there’s anything else we can do to make your experience even better. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 28, 2025

Dealership Rating
Employee Rating

Prompt, friendly Easy to get to dealership and pleasant waiting area Will definitely return for service More

by Littleteach01
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes

Sep 28, 2025

Norm Reeves Toyota Dallas responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Norm Reeves Toyota Dallas, we look forward to having you as a valued customer for many years to come! LaTris Price-Customer Relations Manager-latris.price@normreeves.com

September 21, 2025

Dealership Rating
Employee Rating

Clean, nice beverage area, clean bathrooms, friendly service staff, greeted as soon as I drove in. More

by Anita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 21, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Norm Reeves Toyota Dallas to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

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