Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas
Refer Me

Antonio Holmes

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

Contact Me
3.8
17 Reviews
3.8

17 Reviews

Write a Review

17 Reviews of Antonio Holmes

February 23, 2025

Dealership Rating
Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 19, 2025

Dealership Rating
Employee Rating

I did not bring my Toyota, but I have always used Toyota Service. Service Center has always been great. Thanks Toyota. More

by dmackey_ardyss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

Feb 20, 2025

Norm Reeves Toyota Dallas responded

We hope to welcome you back someday for Toyota service! We do appreciate your five-star review. Thanks so much, and remember that you can schedule an appointment online!

February 14, 2025

Dealership Rating
Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 14, 2025

Dealership Rating
Employee Rating

Prices have increased and not enough discounts provided to the customers have decreased and limited. More

by temecia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, John Pena

Feb 17, 2025

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your dissatisfaction with the prices of services for your Toyota. Remember, that you should always check out our service specials, which can put a dent in the costs of service. When our service technicians perform maintenance or repairs, we exclusively use Toyota parts for better performance and longevity. If you'd like to discuss this with our General Manager, Bryan Haarhues, reach out to him at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 13, 2025

Dealership Rating
Employee Rating

My husband was there for a very long time. Our vehicle was ready but our associate was busy talking for a good while before someone told him my husband was waiting for him to pay. It never tak More

by ada.castillo1
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Norm Reeves Toyota Dallas responded

We understand the frustration that your husband experienced waiting for his car that was ready, Ada. We will address these issues with our service team to ensure that you receive the proper communication next time. Thanks for your patience, and we hope to see you at a future appointment!

February 11, 2025

Dealership Rating
Employee Rating

One star because of lack of communication. I had to call multiple times to find out when car was diagnosed even when work was completed . Lack of updates on my vehicle, went three weeks with More

by gonzalezv14229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 12, 2025

Norm Reeves Toyota Dallas responded

We understand how frustrating it must have been to not receive the updates you needed on your Toyota and not have your car to use. This is not the way we wish to operate so we will be addressing the delays and lack of communication. If you'd like to discuss this with a team member, please get in touch with Bryan Haarhues, our General Manager, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 11, 2025

Dealership Rating
Employee Rating

I won’t be back. Oil change took entirely too long. Ever since this place turned into Norm Reeves all of the staff has suddenly become incompetent. I got my car back More

by regineshastephens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 12, 2025

Norm Reeves Toyota Dallas responded

We depend on customer feedback to make sure that our services are up to our high standards. It's disappointing to read that we missed the mark and a simple oil change took much longer than anticipated. Since we want to provide customers with five-star service experiences, we will address these issues and see where we can make improvements. If you change your mind and decide to return, we hope to provide you with the service that your Toyota deserves. Thank you.

February 05, 2025

Dealership Rating
Employee Rating

Yes I wood to all my friends and family to come For a service here More

by hillbernard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Norm Reeves Toyota Dallas responded

We appreciate you taking the time to leave a rating for your service experience, Bernard. To better serve you and other customers, please let us know what we can do to provide a five-star experience. Please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 at your convenience. Thank you.

February 04, 2025

Dealership Rating
Employee Rating

Excellent and professional. Helped me out with my service needs. He answered my questions and made sure I was taken care of More

by shenequejones4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Feb 05, 2025

Norm Reeves Toyota Dallas responded

We're pleased to read that your service visit for your Toyota went so well! It's important that we prioritize your needs and provide answers to your questions. Thanks for stopping by, and we hope to work with you in the future!

January 31, 2025

Dealership Rating
Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

1

Dealership Inventory (160 Vehicles)

used 2018 Toyota Camry car, priced at $16,991
2018 Toyota Camry
used
Gray exterior
Automatic
Front-wheel Drive
used 2017 Toyota Tacoma car, priced at $28,963
2017 Toyota Tacoma
used
Super White exterior
Automatic
Rear-wheel Drive
new 2024 Toyota Tacoma Hybrid car, priced at $53,589
2024 Toyota Tacoma Hybrid
new
Silver exterior
Automatic
Four-wheel Drive
used 2021 Toyota Highlander car, priced at $33,771
2021 Toyota Highlander
used
Silver exterior
Automatic
Front-wheel Drive
new 2025 Toyota Tacoma car, priced at $52,905
2025 Toyota Tacoma
new
UNDERGROUND exterior
Automatic
Four-wheel Drive
new 2025 Toyota Corolla Hatchback car, priced at $29,505
2025 Toyota Corolla Hatchback
new
Magnetic Gray Metallic exterior
CVT
Front-wheel Drive