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Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas
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Antonio Holmes

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.1
23 Reviews
4.1

23 Reviews

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23 Reviews of Antonio Holmes

March 04, 2025

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Employee Rating

Other than it taking over 2 hours to do my 10,000 mile check everything was great. More

by Monique
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
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Mar 04, 2025

Norm Reeves Toyota Dallas responded

We appreciate you bringing the delays you experienced for your 10,000-mile check for your Toyota to our attention, Monique! That way, we can figure out how to streamline check-ups like this to make them more efficient. We're happy that you did have a satisfying service visit. Thanks so much for choosing us!

March 03, 2025

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We are so grateful for technicians that know best. For the customer, we trust your advice, feel very comfortable with all selections for us. More

by Doylean Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Brad Allen, Shelly Jackowski, Oscar Boyd, Jimmy Rascoe, Edwin Aguilar, Ronald Gallagher, Donna White

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Mar 03, 2025

Norm Reeves Toyota Dallas responded

It's important for our service team to know everything there is to know about maintaining and fixing any car in the Toyota lineup and any other make and model. We're glad that you felt that high level of service, Doylean! When you're ready for service again, you know where to find us. Thank you!

March 02, 2025

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Fast, efficient and friendly service. I was able to leave in about an hour. Everything went great More

by beccamarquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

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Mar 03, 2025

Norm Reeves Toyota Dallas responded

That's awesome, Becca! We're pleased that your service visit for your Toyota went so well. This is the type of service we strive for and hope that we can keep this momentum going. Thanks so much, and we welcome you to return at any time!

February 28, 2025

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Employee Rating

Antonio is always great and goes above and beyond to take care of me and my mom More

by briarts07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena

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Feb 28, 2025

Norm Reeves Toyota Dallas responded

We appreciate you and your mom bringing your Lexus into our service center! Antonio will be happy with your loyalty, and we hope you stick with us for many years to come. Thanks so much, and we're happy to serve you any time!

February 25, 2025

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Employee Rating

The service was great, Antonio was great. Please be respectful of your customers and don’t have Fox News on your TV. Please instead put on baking shows, sports events or ANYTHING that is no More

by NANCYB3KELLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 25, 2025

Norm Reeves Toyota Dallas responded

We're pleased that your service visit for your Toyota with Antonio went so well, Nancy! Please feel free to request that our staff change the channel if you prefer other programming. They will be happy to accommodate you. Thank you!

February 24, 2025

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Employee Rating

My Advisor Antonio was great. Not sure about mechanics in the back. Almost 4 hour wait for a scheduled appt oil change & tire rotation. Tires were not rotated, air was not added More

by titeciacaldwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 24, 2025

Norm Reeves Toyota Dallas responded

We appreciate you bringing your concerns to our attention. While we're happy that Antonio could give you satisfying service, we will be addressing the delays you experienced for routine maintenance. If you would like to discuss this with our dealership, please reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

February 23, 2025

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Employee Rating

Great service on Friday. I really appreciate the Toyota dealership and it’s customer service. More

by telly2156
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, John Pena, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Feb 24, 2025

Norm Reeves Toyota Dallas responded

This kind of praise confirms that we're staying on target for quality service! We're pleased that you had a good experience, and we hope to see you at a future appointment. You can even schedule it online. Thank you!

February 19, 2025

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Employee Rating

I did not bring my Toyota, but I have always used Toyota Service. Service Center has always been great. Thanks Toyota. More

by dmackey_ardyss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski

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Feb 20, 2025

Norm Reeves Toyota Dallas responded

We hope to welcome you back someday for Toyota service! We do appreciate your five-star review. Thanks so much, and remember that you can schedule an appointment online!

February 14, 2025

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Employee Rating

Every visit never fails to be very easy, comfortable experience that could be asked for. Shelly is always wonderful and very helpful. All could learn from her. Thanks More

by Keypump57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, Shelly Jackowski, Carlos Lopez, John Pena, Edwin Aguilar, Harveen Toor, Hilary Peoples, Ronald Gallagher

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Feb 14, 2025

Norm Reeves Toyota Dallas responded

Shelly is the best! We're lucky to have her because she's so good to all our customers. Thank you for letting us know and continuing to trust our team for your Toyota service needs!

February 14, 2025

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Employee Rating

Prices have increased and not enough discounts provided to the customers have decreased and limited. More

by temecia01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Auchter, John Pena

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Feb 17, 2025

Norm Reeves Toyota Dallas responded

We appreciate you letting us know about your dissatisfaction with the prices of services for your Toyota. Remember, that you should always check out our service specials, which can put a dent in the costs of service. When our service technicians perform maintenance or repairs, we exclusively use Toyota parts for better performance and longevity. If you'd like to discuss this with our General Manager, Bryan Haarhues, reach out to him at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you.

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