Antonio Holmes
Antonio Holmes at Norm Reeves Toyota Dallas

Antonio Holmes | Page 14

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.6
139 Reviews
4.6

139 Reviews

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139 Reviews of Antonio Holmes

February 04, 2025

Dealership Rating
Employee Rating

Excellent and professional. Helped me out with my service needs. He answered my questions and made sure I was taken care of More

by shenequejones4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar

Feb 05, 2025

Norm Reeves Toyota Dallas responded

We're pleased to read that your service visit for your Toyota went so well! It's important that we prioritize your needs and provide answers to your questions. Thanks for stopping by, and we hope to work with you in the future!

January 31, 2025

Dealership Rating
Employee Rating

Service center tried to scam me and told me I needed 10,500 of repairs when it only needed 1,500 More

by REBECCA.NELLY.TX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shelly Jackowski, John Pena, Edwin Aguilar, Harveen Toor , Justin Auchter, Ronald Gallagher, Carlos Lopez, Hilary Peoples

Jan 31, 2025

Norm Reeves Toyota Dallas responded

Since we take customer feedback seriously, Rebecca, we'd like to discuss the repairs that your vehicle required. Please contact our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174 to clear up any miscommunication. Thank you.

January 27, 2025

Dealership Rating
Employee Rating

Always provides excellent service and gets us out of dealership quickly or the earliest possible. More

by Angelam4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Lopez

Jan 27, 2025

Norm Reeves Toyota Dallas responded

That's our goal--getting you and your Toyota back on the road! We're pleased that you're satisfied with the service that we've provided. Make sure you check out our service specials before you visit us once again. Thank you!

January 26, 2025

Dealership Rating
Employee Rating

He was quick and a easy in and out service. Thank you see you soon More

by marymrowlett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, Edwin Aguilar , Justin Auchter, Ronald Gallagher, Carlos Lopez

Jan 27, 2025

Norm Reeves Toyota Dallas responded

Hello Mary, your five-star rating really makes our day! It shows that we're on the right track, and we're so pleased to hear that your visit to our dealership was a great one and quick and easy. Thanks for coming by!

January 21, 2025

Dealership Rating
Employee Rating

Antonia has been great the two times he has been my Service adviser I will be using him again More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 21, 2025

Norm Reeves Toyota Dallas responded

Service is so much easier when you have a trusted advisor you can lean on. Glad you have found that with Antonio. We look forward to your next visit -- make sure you check out our specials online before coming in!

January 20, 2025

Dealership Rating
Employee Rating

"I recently had the pleasure of visiting Norm Reeves Toyota of Dallas for my vehicle's maintenance, and I was thoroughly impressed! The dealership's facilities are modern and clean, with a welcoming atm More

by Car enthusiast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Pena, Edwin Aguilar, Harveen Toor , Carlos Lopez

Jan 21, 2025

Norm Reeves Toyota Dallas responded

Your recommendation means the world to us!! Thank you so much for sharing. We strive to not only provide quality service, but quality overall experiences, and our team is important in achieving that goal. Again, we thank you for the feedback, and we look forward to assisting you again in the future.

January 20, 2025

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Employee Rating

They took more than 3 hours and did not provide updates. They were not good at explaining the reasons for the services recommended nor did they provide a price break down until I asked. More

by aramar_cuevas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 21, 2025

Norm Reeves Toyota Dallas responded

Transparency is vital when it comes to service, we apologize you felt communication was lacking. We'd like to discuss this with you and see if we can come to a resolution that leaves you feeling better about your visit. If you are willing, please reach out to our GM, Bryan Haarhues, at bryan.Haarhues@normreeves.com.

January 16, 2025

Dealership Rating
Employee Rating

Antonio was absolutely wonderful. . He was very polite and helpful.. i felt very appreciated and will definitely return. More

by Jan Mitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2025

Norm Reeves Toyota Dallas responded

We're pleased to receive your review regarding your service visit for your Lexus, Jan! Antonio will appreciate your positive feedback. If experienced any issues during your appointment, please let us know so that we can provide you with a five-star experience next time. Reach out to our General Manager, Bryan Haarhues, at bryan.Haarhues@normreeves.com or 945-348-0174. Thank you!

January 15, 2025

Dealership Rating
Employee Rating

Justin was able to assist me with my tire issue. I had taken in the vehicle a few weeks prior to Edwin Aguilar. We paid $200 to have the tire checked. They just said it was filled with fix a flat, b More

by amariscarmona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Edwin Aguilar , Justin Auchter, Ronald Gallagher

Jan 16, 2025

Norm Reeves Toyota Dallas responded

We're relieved that you could get your tire issues resolved with the help of Justin, Amaris! We can understand how frustrated you were about missing the nail in your tire last time. Thanks for taking a chance on us again! We hope to see you at your next service appointment, which you can book online.

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