Anna Kaloshina | Page 4

Purchased a vehicle remotely. Easy to communicate with and prompt service. Knowledgeable and informative with the vehicle purchase process. Easy to communicate with and prompt service. Knowledgeable and informative with the vehicle purchase process. More

by YUUBIN14 Verified Customer Verified Customer

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Communication with sales person and financial team was superb. From the moment I paid the down payment to secure the Lexus that was coming directly from the factory overseas till it arrived at the dealers superb. From the moment I paid the down payment to secure the Lexus that was coming directly from the factory overseas till it arrived at the dealership, communication was key and Lexus of North Miami delivered beyond expectations. More

by dcordones74 Verified Customer Verified Customer

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I recently purchased a Lexus NX350 from Lexus of North Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sa Miami through the Costco Auto Program, and the overall experience reflected a well-structured and professionally managed operation. Sierra, the sales representative assigned through the Costco program, demonstrated consistent communication, accuracy in inventory representation, and full adherence to the Costco pricing guidelines. The vehicle configuration discussed matched our expectations, and no additional fees were introduced beyond the disclosed program structure. Financing terms reviewed prior to our visit were aligned with the dealership’s published promotional rates. When the original unit we selected became unavailable shortly before our arrival, we were offered the same model in a higher trim level, with the identical interior and exterior color combination, at the previously agreed pricing. That adjustment reflected flexibility and customer-oriented decision-making. Ana in Finance conducted the documentation and product presentation process in a thorough and professional manner. Options were explained clearly, and our selections were respected without unnecessary pressure. Christian provided an insurance review across multiple carriers and offered objective comparisons, allowing us to make an informed decision. The end-to-end transaction lasted approximately four hours. All stages were handled appropriately; however, the finance phase represented the most time-intensive portion of the visit. Improving efficiency in that segment could further elevate an already strong customer experience. Overall, the team operated with transparency, structure, and respect for the buyer’s decisions. Based on this transaction, I would recommend this dealership to prospective Lexus customers, particularly those utilizing the Costco Auto Program. More

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Dealer is not customer centric. Not an inviting atmosphere. Too much focus on bottom line Not an inviting atmosphere. Too much focus on bottom line More

by ALEX.M.MORALES Verified Customer Verified Customer

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Everything was explained and all questions were answered. Very happy to have chosen this dealership Very happy to have chosen this dealership More

by Karinafdez26 Verified Customer Verified Customer

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Amazing dealership and service lounge. The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the ve The Germans need to take note. Great selection, easy buying process. Fair pricing. Staff is enjoyable to work with. Frank V. Sales Rep. Knows the vehicles well and provided Superb service. I am very happy with reception, processing, stock, purchasing, and ownership. More

by elisevenllc Verified Customer Verified Customer

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I received excellent service. The salesperson, Kristine, was very friendly and knowledgeable about the SUV I leased The salesperson, Kristine, was very friendly and knowledgeable about the SUV I leased More

by MARIABARTLE2009 Verified Customer Verified Customer

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Although I live in Broward County, Lexus of North Miami has been my preferred dealer. has been my preferred dealer. More

by npharris4528 Verified Customer Verified Customer

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Amazing experience! Anna helped us a lot. Thank you for everything. We will come back defineately Anna helped us a lot. Thank you for everything. We will come back defineately More

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100% Transparency. Smoothest ever car buying experience. Tyre (Sales), Ana (Finance), Sean (GM) were all excellent. Keep up the great work. Thanks! 20 Years Lotal L Smoothest ever car buying experience. Tyre (Sales), Ana (Finance), Sean (GM) were all excellent. Keep up the great work. Thanks! 20 Years Lotal Lexus Customer More

by HarshD Verified Customer Verified Customer

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