Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 82

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

August 25, 2021

Dealership Rating
Employee Rating

Very good. Will return and recommend to friend and family. I owned multiple Honda vehicles. From handing over my vehicle to receiving is quality service. More

by ANNAND262002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 30, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate the recommendation and we look forward to working with you again in the future at Honda of Valley Stream!

August 25, 2021

Dealership Rating
Employee Rating

Horrible customer service. Technicians are not knowledgeable.. Service Manager Wille is not professional and is not knowledgeable. They were unable to fix the vehicle after being brought in severa More

by TAYLORHARVEY98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Willie Mejia

Sep 02, 2021

Honda of Valley Stream responded

Taylor -  we apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

August 24, 2021

Dealership Rating
Employee Rating

I went to Honda for repair very good I am happy I I went to Honda for repair very good I am happy I drive my car Honda Fit very perfect . He is manager helped me I am deaf More

by Mario Pacheco
Customer Service
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: I don’t know name

Aug 30, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream! Until then, we hope you enjoy your Honda Fit!

August 23, 2021

Dealership Rating
Employee Rating

I know the mechanic broke vent over my glove box, claimed he didn't. Wanted to charge me $270 to replace. I'll never return. More

by shrl11411
Customer Service
Quality Of Work
Recommend Dealer
No
Sep 02, 2021

Honda of Valley Stream responded

We apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

August 18, 2021

Dealership Rating
Employee Rating

Very nice and professional..,,,,……….,,,,,,,,,,Good good Very nice and professional..,,,,……….,,,,,,,,,, Good good good good good good really?? 25 words…you just ruined the survey….I’ll never do another surv More

by Macdaddy0954
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Aug 19, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream!

August 16, 2021

Dealership Rating
Employee Rating

They made the process easy. wait time wasn't a full day. I was very pleased with the out come. Wish they had the recall parts on hand instead of us making two trips. More

by lisandra_m86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Joseph Agbato, David Palmer

Aug 17, 2021

Honda of Valley Stream responded

Thank you for the kind words. We apologize for the inconveniences. We look forward to working with you again in the future at Honda of Valley Stream!

August 15, 2021

Dealership Rating
Employee Rating

My car was dropped off by AAA on a Monday and by Thursday still wasn't looked at. I took my car to another mechanic. More

by MS_CSGRANT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Willie Mejia, Clara Torres , Joseph Agbato, David Palmer

Aug 17, 2021

Honda of Valley Stream responded

We apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

August 12, 2021

Dealership Rating
Employee Rating

I had a great service manager, he was let go. Marcel was good this time around. There is a problem with wait times in this place. More

by CZARDOMINGUEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 17, 2021

Honda of Valley Stream responded

Thank you for taking the time to rate and review our dealership. We appreciate your patience.

August 11, 2021

Dealership Rating
Employee Rating

Alex and Clara ensured I left the facility a very satisfied customer. Wait time was as expected and service provided was excellent. Thanks Service Department! More

by forson40
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Aug 11, 2021

Honda of Valley Stream responded

Thank you for the kind words. We appreciate it and we look forward to working with you again in the future at Honda of Valley Stream!

August 11, 2021

Dealership Rating
Employee Rating

never coming back , i waited 8 hrs for what usually takes 2 hrs . no one never offered a reason why it took so long . never coming there again! More

by TERRANCE_ARJOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Willie Mejia, Clara Torres , Joseph Agbato, David Palmer

Aug 17, 2021

Honda of Valley Stream responded

Terrance -  we apologize that your experience at Honda of Valley Stream was anything less than satisfactory. Please contact the service manager at your earliest convenience so that we can discuss this matter further and hopefully resolve the issue. Thank you. Willie Mejia, 516-285-6655

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