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Alex Marcel
959 Reviews
Dealership Experience
13 yrs, 3 mos
Industry Experience
15 yrs, 10 mos
Languages Spoken
English
959 Reviews
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959 Reviews of Alex Marcel
August 11, 2021
Very very disappointed! Wanted an inspection and oil change. Was told I would also get a free car wash when I checked in. After meeting with the service adviser, he told me it would be an hour and a h change. Was told I would also get a free car wash when I checked in. After meeting with the service adviser, he told me it would be an hour and a half wait. Well after waiting over 3 hours, I receive my car as dirty as I brought it in! The man who brought my car to me was rude and he was the one who told me I would get a wash! Yet I heard him tell another gentleman that his car was gonna come out clean and dry! He also said he didn’t bother to dry the woman’s car that was brought out before mine! Really nice! I guess he just didn’t bother to even wash mine! I will look for service elsewhere next time! More
by BJM121171
Verified Customer
August 10, 2021
Best service. Marcel always makes sure we’re taken care of. Very professional and friendly service. Been a customer for a very long time and will never go anywhere else. of. Very professional and friendly service. Been a customer for a very long time and will never go anywhere else. More
by jqholman
Other Employees Tagged: Willie Mejia, Clara Torres , Joseph Agbato, David Palmer
August 10, 2021
Customer service was great. Alex Marcel is always accomodating and helpful. Wait time was very good especially coming in for service right before work. Always a pleasure. accomodating and helpful. Wait time was very good especially coming in for service right before work. Always a pleasure. More
by YOLANDAMARRERO
August 03, 2021
Excellent job I love coming to the dealership. Marcel the advisor is very good courteous patient that’s a man you want on your job. Most important I like your company‘s honesty. advisor is very good courteous patient that’s a man you want on your job. Most important I like your company‘s honesty. More
by football92467
July 31, 2021
The dealer gave me a loaner and changed the transmission in a timely matter, now the car runs great. Marcel was very attentive and easy to communicate with. in a timely matter, now the car runs great. Marcel was very attentive and easy to communicate with. More
by JTSAFRIR
Other Employees Tagged: Oscar MELARA, Bill Reimers
July 30, 2021
The service on my 2018 Honda was excellent. Marcel, one of the representatives was very attentive and provided car courtesy service which was appreciated. Thanks of the representatives was very attentive and provided car courtesy service which was appreciated. Thanks More
by WKAYE_RISING
July 29, 2021
Excellent service from Alex Marcel. He is always helpful and informative. Always professional. The waiting area is beautiful and comfortable. However, the cost of labor and parts are just too expens and informative. Always professional. The waiting area is beautiful and comfortable. However, the cost of labor and parts are just too expensive. More
by Kim
July 28, 2021
Always professional and helpful!Service is organized and Always professional and helpful! Service is organized and thorough with consistent updates. No surprises when you get to the check out window. Car cl Always professional and helpful! Service is organized and thorough with consistent updates. No surprises when you get to the check out window. Car clean when complete More
by rnbabe7
Other Employees Tagged: Jessica Waters , David Palmer
July 28, 2021
Easy to make Appointments, Good Customer Service from Start to finish. east time, I have visited, every one of them was pleasant, attending to the need. Start to finish. east time, I have visited, every one of them was pleasant, attending to the need. More
by LFERNAN160
Other Employees Tagged: Willie Mejia, Clara Torres , Joseph Agbato
