Aleiah Brown

Scheduled a 2:30pm appointment for them to diagnose what why I had a check system storage warning on my 2017 Honda accord. Car didn’t get looked at until 4:30. Was told that I would not be charged the diagn why I had a check system storage warning on my 2017 Honda accord. Car didn’t get looked at until 4:30. Was told that I would not be charged the diagnostic fee if I went ahead with the repairs. The only repair that was needed was the replacement of a brunt out fuse. Which they changed but tried to charge me $231 diagnostic fee. They also tried to charge me $398 to install a window visor. There is literally a 3 minute long video on YouTube that shows you how to do that. So your telling me your charging me $100 a minute for the a job that simple. Absolutely ridiculous place and Aleiah is the worst. More

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Aleiah Brown was great to work with. Had to leave my car overnight. She was off the next day. She still called me that morning to give me updates. Had to knock off a star for the dealer Had to leave my car overnight. She was off the next day. She still called me that morning to give me updates. Had to knock off a star for the dealership. I paid over a grand for routine maintenance, they had the car overnight and still did not wash it. Unbelievable. I should not have had to ask for it to be washed. More

by TOO2TUFF Verified Customer Verified Customer

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Service was great, will return in the future for vehicle maintenance, staff was easy to work with and very professional maintenance, staff was easy to work with and very professional More

by schneiderbrad Verified Customer Verified Customer

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My advisor was great and friendly and helpful very professional made feel welcome great waiting room professional made feel welcome great waiting room More

by Terry14691469 Verified Customer Verified Customer

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Every one their is so friendly and service department does an excellent job. I would highly recommend Russ Darrow. does an excellent job. I would highly recommend Russ Darrow. More

by ROSETRIPOLI123 Verified Customer Verified Customer

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Very good. Professional service. Rowley is awesome, as well as Racheal. I always return. Convenient Professional service. Rowley is awesome, as well as Racheal. I always return. Convenient More

by MSEVANS988 Verified Customer Verified Customer

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very poor customer service would not recommend the service from the person i had so hate i went to her service from the person i had so hate i went to her More

by sheniqua c Verified Customer Verified Customer

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I have been going to Darrow Honda for my Honda service since 2011 and have never been disappointed. The service attendants always greet me promptly and with a smile. They keep me informed during the servi since 2011 and have never been disappointed. The service attendants always greet me promptly and with a smile. They keep me informed during the service process and follow up to make sure I understand what was done with my car and any future maintenance it may need. The prices are fair and transparent. I have bought seven Honda's from Darrow during this time period and have appreciated their service department’s commitment to excellence. More

by Luvmyhondas Verified Customer Verified Customer

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Very friendly and knowledgeable staff. Process was efficient and I was confident that my car was in capable, caring hands. Process was efficient and I was confident that my car was in capable, caring hands. More

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Got me in on a Sunday afternoon for rear brake issue, reviewed all costs ahead of time, and had me out by close time. Excellent service! reviewed all costs ahead of time, and had me out by close time. Excellent service! More

by Art S. Verified Customer Verified Customer

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