Aaron Heinlein

Kim is always fantastic. She was able to get me in before my scheduled appointment. Aaron was also great! Thankful for everything they did for me to make sure my car was safe She was able to get me in before my scheduled appointment. Aaron was also great! Thankful for everything they did for me to make sure my car was safe to continue to drive. As always I’ll be back! More

by Shaybarthels Verified Customer Verified Customer

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Amazing work as always with Klaben. Gavin and Aaron were very helpful and made the process go very smooth Gavin and Aaron were very helpful and made the process go very smooth More

by tanyamiller50 Verified Customer Verified Customer

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Robert, Aaron and Anthony were incredible. My parking brake locked up and we were stranded at Akron U. Within minutes, Anthony had me connected to service, we were able to use the Ford system My parking brake locked up and we were stranded at Akron U. Within minutes, Anthony had me connected to service, we were able to use the Ford system to get in the queue for a tow, able to leave the car and had an Uber to pick us up. Going from stranded to home so quickly and excellent communication from the tow truck driver, from Klaben and then fixing the car so quickly was amazing. Thank you! More

by JZ Verified Customer Verified Customer

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We couldn’t be happier with our experience at Klaben Ford of Kent. Our sales agent, Luke Deegan, made everything clear and simple for us, including our trade in. Would highly recommend if you are looking for of Kent. Our sales agent, Luke Deegan, made everything clear and simple for us, including our trade in. Would highly recommend if you are looking for a honest and straightforward sale, and no hassle or pressure! More

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Super easy and smooth purchase, Luke helped make it hassle free and a positive experience. Couldn’t be happier! hassle free and a positive experience. Couldn’t be happier! More

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Took my 2012 F150 in for cam phasers, worked with Aaron, Mona, Steve and Cody. My truck was completed in a timely manner and work was spot on. Soon after work was completed my vehicle developed a nonrelated Mona, Steve and Cody. My truck was completed in a timely manner and work was spot on. Soon after work was completed my vehicle developed a nonrelated issue. Everyone at Klaben was very helpful on getting my truck back and me into a rental. Issue was diagnosed, repaired and I received it back very quickly. They kept me informed on all repairs and what was needed. Klaben has now gained a new customer. Thank you all for taking care of my vehicle and me. More

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Gaven was great! The Thursday morning after the car was towed into Klaben. He set me up with a rental right away. Being 1:30 away he was able to work the rental pick The Thursday morning after the car was towed into Klaben. He set me up with a rental right away. Being 1:30 away he was able to work the rental pick up with my local enterprise. The n Wednesday of the following week they were able to get my Mach-e in for service. I his highly impressed with the text with video link that was sent to me by Alex who did a video documenting the issue that was getting ping on with my Mach-e. Myself , my wife and several of our co workers and peers were also impressed that the tech and Klaben would send such an amazing video with great description of what was going on with the Mach-e. We were able to pick up the Mach-e on Thursday. At pickup I met with Gavin and also spoke with Aaron who were both great to meet. I was highly impressed by the enter interaction of all involved. Thank you Klaben for taking care of a customer that was not local and made us feel at home. More

by ERICDEW30 Verified Customer Verified Customer

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Aaron the manager of Klaben Ford Service department has always taken care of me with our Ford Escape and Joe French service advisor. I truly appreciate everything they have done for me thru me owning the e always taken care of me with our Ford Escape and Joe French service advisor. I truly appreciate everything they have done for me thru me owning the escape . I highly recommend taking your vehicle to this service dept and you won't be disappointed. More

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Aaron and Mona have been fantastic. Through a really stressful time with my car breaking, and then working through the process of getting warranty work approved, they kept me informed e Through a really stressful time with my car breaking, and then working through the process of getting warranty work approved, they kept me informed every step of the way. They have gone above and beyond at Klaben to make sure my vehicle was fixed, running smooth, and ready to go, down to the smallest detail. I cannot recommend them enough!! More

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Joe is always available. Makes sure you are taken care of right. Friendly and great to work with. Makes sure you are taken care of right. Friendly and great to work with. More

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