Aaron Heinlein
Aaron Heinlein at Klaben Ford Lincoln
Refer Me

Aaron Heinlein

Assistant Service Manager

Klaben Ford Lincoln

1089 West Main Street
Kent, OH 44240

Contact Me
4.7
16 Reviews

Dealership Experience

1 yr, 10 mos

4.7

16 Reviews

Write a Review

16 Reviews of Aaron Heinlein

November 22, 2024

Dealership Rating
Employee Rating

Very good to deal with and I would like to give special thanks to Anthony and Aaron in service for getting things taken care of. These 2 guys were considerate and kept me up to date with progress that was More

by mavrick0354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Anthony Thurman Jr

October 31, 2024

Dealership Rating
Employee Rating

Aaron was faced with a challenge when my truck arrived and he handled this situation with great customer service as well as communicating with me every step of the way. Much appreciated More

by Cashby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 06, 2024

Dealership Rating
Employee Rating

They went above and beyond to make it right. I did not expect them to do what they did. In this dog eat dog world we now live in I did not think businesses cared anymore or stood behind their na More

by Tammytin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Brandvold, Rob Simon

August 06, 2024

Dealership Rating
Employee Rating

Anthony Thurman, Aaron Heinlein and Shelby Wiley all helped me with my recent truck repairs. Anthony sent me an excellent e-mail with an outline of the repairs needed. Aaron kindly explained some of t More

by rosablanchefleur
Recommend Dealer
Yes

June 19, 2024

Dealership Rating
Employee Rating

Kim was extremely helpful and took pride in making sure my vehicle was perfect when it was returned to me. She has great experience, and I trust her in knowing my vehicle will always be handled with the be More

by Mitch Plott
Recommend Dealer
Yes

Other Employees Tagged: Kim Wolfram, Chris Fritz, Anthony Thurman Jr , Eric Chapman

June 02, 2024

Dealership Rating
Employee Rating

Call back for status of my car and difficulty scheduling service appointment. Number !- I made 3 calls in two days trying to schedule an appointment. No one in the service department answered. The recordi More

by ezepernick
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Anthony Thurman Jr

Jun 02, 2024

Klaben Ford Lincoln responded

response: I'm very sorry, In the absolute, most sincere, way I can say it, my tone was meant to be promising, not defensive. When I was running out of promise time, I had asked Anthony to call you for me to update you. I realize now, I should’ve called you after to make sure I was living up to my promise, and I apologize profusely for that. We truly appreciate the candidness as to how inconvenient the entire process was for you. These absolutely make for good training moments to reflect on how we can do better to honor the promise that the ENTIRE Klaben team makes to you, and every customer, when you walk in our doors. But the thing we appreciate most is that you were willing to let us make this right in your eyes and give us an opportunity to show you these comments were heard. Thank you. Aaron Heinlein Cell: 330.352.1925 Email: aheinlein@klaben.com

March 18, 2024

Dealership Rating
Employee Rating

Had a major issue with my car and once again Aaron Heinlein and Shelby Wiley were beyond amazing. They always go above and beyond and no matter the issues I have had with my vehicle, they have truly More

by tanyamiller50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelby Wiley

February 26, 2024

Dealership Rating
Employee Rating

I absolutely love everything about Klaben. They are amazing to work with and have great communication! More

by tanyamiller50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 21, 2024

Dealership Rating
Employee Rating

The service department did a great job pulling catching up my super duty on outstanding recalls in a timely manner. More

by MIKEL13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe French

February 12, 2024

Dealership Rating
Employee Rating

Great service! ! Went in for my first oil change which did not take long at all. More

by plemmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
1

Dealership Inventory (453 Vehicles)

used 2020 Ford Escape car, priced at $16,888
2020 Ford Escape
used
Agate Black Metallic exterior
Automatic
Front-wheel Drive
used 2022 Ford F-150 car, priced at $70,888
2022 Ford F-150
used
Agate Black Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford Bronco car, priced at $63,990
2024 Ford Bronco
new
Eruption Green Metallic exterior
Automatic
Four-wheel Drive
used 2022 Ford Explorer car, priced at $30,888
2022 Ford Explorer
used
Star White exterior
Automatic
Four-wheel Drive
new 2024 Ford F-150 car, priced at $64,045
2024 Ford F-150
new
Avalanche exterior
Automatic
Four-wheel Drive
new 2024 Ford Ranger car, priced at $48,605
2024 Ford Ranger
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive