I had a terrible experience, There were just so many - Lynne B..
I had a terrible experience, There were just so many things that went wrong. I tried to work with the sales manager and his assistant, to no avail.
When I went to the dealership, I really didn't know much about Hyundais and I needed guidance and assistance. I went to drive a Sonata, and then test drove some of the crossovers and SUVs. I loved the Santa Fe that I drove but I found out it didn't get good mileage and so decided against it. I was told the Tucsons get better mileage, and that they are the "bread and butter" of what Hyundai sells. So I considered the Tucson, although it's not as big a vehicle as I wanted. I was told that if I looked at a FWD instead of the AWD I wanted, that I'd get better mileage. I said getting good mileage was very important to me. No one told me that Hyundai makes a hybrid of both the Santa Fe and the Tucson and I could achieve my goal of having good mileage in a larger vehicle without sacrificing either the safety of AWD or additional space. We never got to talk about Palisades, which I really like also. Trey found a Tucson with FWD at another dealership and brought it in for me. I signed for it, got home, and realized I don't like the car at all and it wasn't helping me accomplish the goals I had set. I had overpaid for something I didn't want or like. Seeing that I had overspent for a car I didn't want, I called Trey, the manager, and told him I was very dissatisfied and didn't want the car I'd come home with. His first go-to was to tell me that was too bad...the car I'd just paid too much for had depreciated by $5,960 in the couple of days I'd had it, and they'd be happy to sell me something else if I would blow the so-called "equity" (i.e., a straight-out financial loss to me, and a HUGE one to be absorbed in a matter of hours), then they'd trade it back in as a used vehicle and sell me something else. I'm not that dumb, although apparently they saw me that way.
They told me to look around and see if I could find something I liked. Trying to save money, I looked at an Elantra, then decided against it after its arrival was postponed for days and I never got a chance to drive it. A friend told me she'd had a GREAT experience with a Hyundai dealer in Granbury and had bought a hybrid SUV with AWD and it got great mileage and is perfect for those bad weather days in TX. I began to ask the management team about the possibility of getting one of these and I was offered nothing but the Limited or higher trim Santa Fe's with AWD and the hybrid option in. color I do not like (red) that were on the Decatur lot at that moment. They refused to try and get a color besides the red that I don't like. I was told "unfortunately a hybrid is not something that we can accommodate as we don't have any available in stock or in transit and we're not able to trade for one." I was told that time was running out and the only thing I could do to try and save money would be to go there that day by end of business to sign a contract to at least reduce the interest rate (which would then cause me to sacrifice a $795 incentive). It was a no-win. I asked about buying a used car! I told Brad I wanted drive their used Santa Fe Calligraphy, stock #P18206. I was told, no, it's sold. Except today, it's still on the lot, still on the website, and Peisha just told me again it is still available when we chatted online. Every car I asked about that was on the lot, they had reason not to sell to me. Finally I had no choice but to drag myself back there and sign a revised contract that at least would lower the rate on the payment for the Tucson I don't want, don't like, and tried to bring back. When I met with Finance she asked me about buying all the extended contracts and other stuff and I said, NO! I don't even want this car. I never wanted it and I'm not okay with this transaction or this situation. I am a very dissatisfied customer. I'll never shop at James Wood again. Hope this helps.
Read More
Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In