Very Disappointed – Misleading and Poor Communication
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Very Disappointed – Misleading and Poor Communication
We drove 45 minutes to see a Hyundai Kona after confirming a deal over the phone with Kaitlyn, who claimed to be a manager. She assured us we could walk out at $18,500 and knew we had financing ready. When we arrived, she was unavailable, and we were handed off to another rep, Salva.
After a test drive, we discovered previous accident damage not disclosed online and poor headlight visibility. Still, we were ready to purchase. Suddenly the Sales Manager Indiana Rodriguez-Rosales, said the agreed price was no longer valid, and a new offer was presented with added Apex Protection Plan for $2997.00 costs we never asked for. Then all of a Sudden the Selling Price was changed for the online price of $17597.00 to $18,220.00 with a walk out price of $22,915.88 a difference of $4,415.88. We were told Kaitlyn “misspoke” and the deal couldn’t be honored.
Total waste of time and very disappointing experience. Would not recommend this dealership based on how we were misled and treated.
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