South Point Hyundai

We bought a 2021 Hyundai Palisade at the beginning of 2024 and started experiencing intermittent false sensor warnings after four months. Despite booking service appointments weeks in advance, the issues 2024 and started experiencing intermittent false sensor warnings after four months. Despite booking service appointments weeks in advance, the issues remain unresolved. The vehicle sat in the shop for weeks before they claimed it was "fixed," but the sensor issues resurfaced within 15 minutes of driving off the lot. This cycle has repeated several times. Then they only replaced one of two parts due to their inefficient warranty structure. Two months later, the problems are worse. Their salespeople even tried to upsell us on a leased vehicle as a solution to a poor service experience. We needed a reliable vehicle for a cross-country trip and had to travel with disabled ABS, no smart power steering, and false warning lights. We are still hoping they can fix the root cause. However, I do not recommend Hyundai. More

Service was quick and efficient. Price quoted was the price paid, Recommend this dealership for service. Price quoted was the price paid, Recommend this dealership for service. More

Friendly, professional and like dealing with friends! No pressure, just honesty and knowledge of their product. You will be treated the way you should be treated by EVERYONE !! The entire experience was No pressure, just honesty and knowledge of their product. You will be treated the way you should be treated by EVERYONE !! The entire experience was professional and fun! More

I’ve been working with Shawn Hamze for years and every time he has been so helpful, professional and quick in helping us get the best deals for me and our family. Thank you! time he has been so helpful, professional and quick in helping us get the best deals for me and our family. Thank you! More

The building is very old. Lobby was too warm. Employees are not professional or courteous, except when they want you to trade in your car. Lobby was too warm. Employees are not professional or courteous, except when they want you to trade in your car. More

Shawn Hamze helped us with a brand new Hyundai SUV. He was very nice calm and collective and very easy to deal with. We're very pleased with the offer and staff who helped make it happen. He was very nice calm and collective and very easy to deal with. We're very pleased with the offer and staff who helped make it happen. More

I would like to thank Eric Whitley in sales for all of his hard work me and my son was able to drive off the lott in a 2023 Hyundai Ioniq and 2024 Hyundai Elantra. If you are looking for a great salesman his hard work me and my son was able to drive off the lott in a 2023 Hyundai Ioniq and 2024 Hyundai Elantra. If you are looking for a great salesman Eric Whitley is the person to ask for if you go out to South Point Hyundai. More

There’s no one better than Art Liscano at South Pointe Hyundai here in Austin… we are so fortunate to have had his expertise, and friendly service… we’ve dealt with Art now over these past few years and c Hyundai here in Austin… we are so fortunate to have had his expertise, and friendly service… we’ve dealt with Art now over these past few years and can’t thank him enough for being there for my family…. Remember to ask for him when you’re in the market for a dependable and great used vehicle… thanks again Art!!!! More

I am extremely upset with the way the employees communicated with me during the 3 day period my vehicle was at the service center. I was told I could drop my car off as a walk-in customer and that communicated with me during the 3 day period my vehicle was at the service center. I was told I could drop my car off as a walk-in customer and that it would take 3 days to received a diagnostic but I would be added on a waitlist for a loaner vehicle. I was NOT told I would get one AFTER the diagnostic was completed rather BEFORE. I waited for days and paid for transportation expecting to receive a vehicle a day after or soon after I dropped it off. I incurred a lot of fees from using Ubers to go to work. Before I left my vehicle I asked the person responsible handling my car whether my warranty would cover the expenses. He was thorough in explaining that the only reason I would have to pay out of pocket is whether there was an indication that the damage was done by myself and not something that was inherently wrong with the vehicle when it was manufactured. I took that risk because I purchased the vehicle 1.5 years ago. At pick up I was told that a lug nut was loose and that because my car was purchased “TWO” years ago, (not factual) it would not be covered. This was something that was NOT articulated when I dropped it off. If I had known this I would have taken it to another service center and paid significantly less for 30 minutes of labor for a loose lug nut. I ended up paying close to $140 at Service Center Hyundai. The manager lacked rapport and did not seem to care or understand the situation. The method of communication in general seemed very unprofessional; Evan who was my point of contact seemed to not be very knowledgable on the details of my loaner vehicle, there was a second party who reached out whose iPhone message was verbose and did not address the issue with my vehicle clearly but rather went on and on about extra services I should purchase. I have been with South Point Hyundai since 2015 and it is unfortunate that this experience has led me to reconsider purchasing and servicing at South Point Hyundai. More

A safety recall and a simple oil change on my Genesis G90 that resulted in the technician leaving the smaller hose loose, resulting in coolant leaking into the engine and causing fumes. I'm 60 miles from the that resulted in the technician leaving the smaller hose loose, resulting in coolant leaking into the engine and causing fumes. I'm 60 miles from them, making it impossible and dangerous to drive back to them, and when I contacted them, they were non-committal. Their technician(s) seem incompetent, and their service advisors useless. I will never deal with them again. More