South Point Hyundai

**July 12th**: I test-drove an XRT at your dealership, intending to purchase it. During the paperwork process, the manager on duty suggested I take the XRT on the showroom floor because "he could give me intending to purchase it. During the paperwork process, the manager on duty suggested I take the XRT on the showroom floor because "he could give me a better deal." Despite this, I still paid the full MSRP, plus an additional $600 for accessories, amounting to almost $46,000 out the door. This was after being lowballed on my trade-in for $5,000, which has now been listed for $12,500 despite your claims that it would have to be auctioned. After finalizing the purchase, I was informed that the vehicle needed an "update on a transmission recall," making it unavailable until later that evening. - **July 13th**: At 9:55 am, I messaged Sanjiv about transmission alerts that appeared the morning after the purchase, with only 70 miles on the vehicle. These alerts were flagged the day of purchase. Sanjiv called back at 10:35 am, dismissing my concerns as an effect of the update made after purchase and assured me there was nothing to worry about with the transmission. - **July 29th**: I messaged Sanjiv again upon receiving another recall notice, this time for the wire harness. Given the severity of the recall and the fear of airbag malfunction, I was concerned about an upcoming road trip. I didn’t receive a response until the following day, advising me to speak with the service department, which was booked for two weeks. Consequently, I took the trip as planned. - **August 16th**: I brought the vehicle in for multiple issues: audio connectivity problems, shift knob malfunction, transmission grinding, and the wire harness recall. - **August 19th**: got called from service manager saying transmission has to be replaced. I initiated a case with Hyundai USA for a Lemon Law Buy Back due to the unresolved issues and safety concerns. - **August 22nd**: I received a call from Chris about a potential deal to switch to a hybrid. However, I was offered only $38,000 for the vehicle, which I had purchased just over a month earlier for $46,000. This would require me to roll the $8,000 deficit into a hybrid limited vehicle, with an additional $11,000 to finance at a higher interest rate, despite the new vehicle only having a $2,000 higher MSRP. - **August 26th**: I was informed by Hyundai that my Lemon Law Buy Back claim was rejected. Despite this rejection, I have documented evidence from your dealership showing at least 18% depreciation on the vehicle, and it is uncertain how long it will take to have the issues resolved. Consequently, I opened a Lemon Law complaint case with the Texas Department of Motor Vehicles. More

We had the best experience working with Bubba and the rest of the staff. The process for purchasing a new vehicle was excellent. We were extremely satisfied from beginning to end. We enjoyed the service rest of the staff. The process for purchasing a new vehicle was excellent. We were extremely satisfied from beginning to end. We enjoyed the service so much we returned the next day to purchase a second new car. More

Incredible experience. Bubba Mitchell was outstanding to work with. The whole process was smooth, friendly, and professional. We bought two cars with it two days. I highly Bubba Mitchell was outstanding to work with. The whole process was smooth, friendly, and professional. We bought two cars with it two days. I highly recommend Southpoint Hyundai and ask for Bubba! More

Bought a 2024 Tucson Sel convenience and I love it so far . Thank you Ky In used dept . Thank you Ky In used dept More

Kyjuan was awesome! Helped me with an Elantra 😊! Smooth and easy hassle free help from him. Helped me with an Elantra 😊! Smooth and easy hassle free help from him. More

Dominic, my service writer was cordial, efficient, and kept me informed of the progress of my service while I was there. kept me informed of the progress of my service while I was there. More

Everyone I encountered were all professional. Beth always addressed all my questions and concerns. They had my car ready when they promised it. And they even washed it. Thank you South Point!!! Beth always addressed all my questions and concerns. They had my car ready when they promised it. And they even washed it. Thank you South Point!!! More

Very knowledgeable knows his products. Very friendly and helpful. Showed us a great selection of to choice from Very friendly and helpful. Showed us a great selection of to choice from More