Northwest Hyundai

Extremely disappointing and misleading experience. My experience with Northwest Hyundai was extremely frustrating, and I left feeling that I had not been treated honestly or transparently. I went i My experience with Northwest Hyundai was extremely frustrating, and I left feeling that I had not been treated honestly or transparently. I went in prepared to purchase a used vehicle and had already secured financing through Navy Federal. I was very clear that I was focused on the out-the-door price and that I did not need dealer financing. We discussed an out-the-door price in the $26,000 range, and I retained the worksheets from the dealership documenting the numbers that were discussed. During the process, Lucas sold me on allowing them to run my credit. He obtained my authorization for an initial credit inquiry. After that inquiry was performed, a manager requested that I sign another authorization. I was told the first inquiry was an “in-house inquiry.” I was uncomfortable with the situation and declined to authorize another credit inquiry. I was then dealing with Sarah, who was presented to me as being in finance. She told me that she could guarantee me a lower interest rate than Navy Federal and continued pushing the dealership’s financing. I had already explained that I had financing secured, and did not want to have my credit ran again multiple times so I did not appreciate feeling pressured to run additional credit or switch financing. The most concerning part happened when I was leaving. Sarah followed me outside and verbally told me that I could use my Navy Federal preapproval for the vehicle. After I left, she actually initiated a text conversation asking if I needed anything. I asked her to confirm in writing that my Navy Federal financing could be used. At that point, the story changed. She responded that the Navy Federal preapproval could not be used for the used vehicle. That contradiction was extremely concerning to me. I was told one thing verbally and then received a completely different answer in writing after I had left the dealership. What made this experience especially upsetting was that I came prepared to buy a vehicle. I had financing, I knew what I was willing to pay, and I was straightforward about my intentions. Instead of feeling like the dealership was trying to earn my business, I felt pressured into additional credit inquiries and dealer financing, while receiving inconsistent information about whether my existing financing could even be used. I have since raised my concerns directly with Navy Federal, who confirmed the dealerships affiliation and they confirmed to Navy Fed that they do accept outside financing but the car has “since then been sold”. I don’t buy that one bit in fact there were severally similar priced vehicles where now (unsurprisingly) the price has conveniently been raised. I strongly recommend that anyone considering purchasing from Northwest Hyundai be extremely cautious and verify that the numbers they are being quoted actually align with the interest rate and financing terms they are being told they qualify for. Be especially mindful of potential bait-and-switch tactics and make sure any promises or agreements are provided in writing. Had I not been paying close attention to the numbers and asking questions, I genuinely believe I could have ended up agreeing to terms that were not what I was originally led to expect. This dealership lacked the transparency and consistency I would expect from a reputable business. Unfortunately, my experience was the epitome of the dealership stereotypes people warn you about. If I could give 0 stars I would. More

I had a very frustrating experience with this dealership, particularly with how my financing was handled. I made an $1,800 payment and was given metal plates at the dealership. I was also told that I did particularly with how my financing was handled. I made an $1,800 payment and was given metal plates at the dealership. I was also told that I did not need to make another payment for 45 days. However, I was never provided clear information about who my lender was, how to make my payments, or what was happening with my financing. I eventually contacted the bank listed on my contract myself, and they told me they had no record of my information and instructed me to contact the dealership. When I contacted the dealership, I was told that the financing issue was because I supposedly did not answer a verification call from the bank. The problem is that I never received a call from the bank, nor did I receive any package or correspondence from them. I then spoke with finance manager Wilder, who told me that my phone number was incorrect on the contract. However, I have a copy of the contract, and my phone number, address, and email address are all listed correctly. There is another issue I feel customers should know about. The salesman, Eduardo, offered me two full tanks of gas in exchange for writing a 5-star review. I declined to let that determine my review because I believe reviews should reflect a customer’s actual experience. Unfortunately, my actual experience has been frustrating and confusing. Customers should not have to chase down the dealership and lender themselves just to figure out who is financing their vehicle and how they are supposed to make their payments. I am sharing this experience so prospective customers can make an informed decision. I hope the dealership takes these concerns seriously and provides a clear explanation and resolution. More

Look nice and good service. Very helpful in offering the best deals for my new car. Very helpful in offering the best deals for my new car. More

Initially happy with my purchase, but the dealership never properly secured my financing, let me drive the car for a month, then refused to refund my $2,000 down payment when it fell through — their err never properly secured my financing, let me drive the car for a month, then refused to refund my $2,000 down payment when it fell through — their error, not mine. Be very careful with financing here. More

Hard to trust I bought this vehicle strictly online without going to the dealership and looking at it once it got shipped to me it had an error code, only one key, and the compartment where the USB without going to the dealership and looking at it once it got shipped to me it had an error code, only one key, and the compartment where the USB and battery charger are will not stay open Eddy the salesman and Brayan the sales manager once I asked them to address these issues they quit answering the phone and text messages Sara in finance was amazing. She went over and beyond what she should have done. I would not have bought this vehicle without her. More

Beware of deceptive review manipulation and conditional promises.  I recently purchased a 2026 Hyundai Palisade Hybrid from Northwest Hyundai. During the sales process, I was explicitly promised a full promises.  I recently purchased a 2026 Hyundai Palisade Hybrid from Northwest Hyundai. During the sales process, I was explicitly promised a full tank of gas upon delivery. However, when I later inquired about getting the promised fuel, the dealership staff flatly refused to honor it unless I completed their in-house satisfaction survey with a perfect score of "10" and left them a positive review online.  Withholding a promised delivery item to force a customer into writing a positive rating is a highly unethical and deceptive business practice. It completely compromises the integrity of their online rating and misleads the public about the actual level of customer service here.  I refuse to participate in "survey buying" or rating manipulation. If you value transparency and honest business dealings, be very careful with the verbal promises made at this location (19300 Northwest Fwy). I am reporting this conditional incentive practice to corporate consumer channels and regulatory bodies. More

Very disappointing experience with this dealership. I purchased a certified Hyundai vehicle on March 7, 2026, and even after more than two months, my registration is still not completed. I was charg I purchased a certified Hyundai vehicle on March 7, 2026, and even after more than two months, my registration is still not completed. I was charged $225 in documentation fees, yet the paperwork and registration process remain incomplete. I was also charged approximately $390 for a “mandatory” tracking device that was never installed in my vehicle. To make matters worse, the vehicle was sold without proper emissions testing and complete paperwork. Despite multiple follow-ups with the dealership, Hyundai customer service, and TxDMV, the issue is still unresolved. I expected much better professionalism and transparency from a certified Hyundai dealership. Buyers should carefully review all charges and paperwork before purchasing from here. More

A true story of bait and switch. I worked with a salesperson over email and text and had a confirmed out-the-door price negotiated and even an appointment to finalize at the dealersh I worked with a salesperson over email and text and had a confirmed out-the-door price negotiated and even an appointment to finalize at the dealership. When I arrived, a different salesperson told me that the vehicle I had made a deal on less than an hour before had been sold. The new salesperson then said that they would honor the agreed to deal on an identical car that they could get in two days; I just needed to put down a deposit. I reluctantly agreed but said I wanted to make sure a manager also agreed to the deal. The manager eventually came over, denied there was ever a deal even though I showed him the messages where his salesperson agreed to the deal, and said they wouldn't have a similar car in stock for over a month. But, they could sell me a different car at a higher price before then. I walked out. I have never been the victim of such an obvious bait and switch tactic in my life. Be very, very careful if you decide to deal with this dealership. More