Northwest Hyundai

Initially happy with my purchase, but the dealership never properly secured my financing, let me drive the car for a month, then refused to refund my $2,000 down payment when it fell through — their err never properly secured my financing, let me drive the car for a month, then refused to refund my $2,000 down payment when it fell through — their error, not mine. Be very careful with financing here. More

Hard to trust I bought this vehicle strictly online without going to the dealership and looking at it once it got shipped to me it had an error code, only one key, and the compartment where the USB without going to the dealership and looking at it once it got shipped to me it had an error code, only one key, and the compartment where the USB and battery charger are will not stay open Eddy the salesman and Brayan the sales manager once I asked them to address these issues they quit answering the phone and text messages Sara in finance was amazing. She went over and beyond what she should have done. I would not have bought this vehicle without her. More

Beware of deceptive review manipulation and conditional promises.  I recently purchased a 2026 Hyundai Palisade Hybrid from Northwest Hyundai. During the sales process, I was explicitly promised a full promises.  I recently purchased a 2026 Hyundai Palisade Hybrid from Northwest Hyundai. During the sales process, I was explicitly promised a full tank of gas upon delivery. However, when I later inquired about getting the promised fuel, the dealership staff flatly refused to honor it unless I completed their in-house satisfaction survey with a perfect score of "10" and left them a positive review online.  Withholding a promised delivery item to force a customer into writing a positive rating is a highly unethical and deceptive business practice. It completely compromises the integrity of their online rating and misleads the public about the actual level of customer service here.  I refuse to participate in "survey buying" or rating manipulation. If you value transparency and honest business dealings, be very careful with the verbal promises made at this location (19300 Northwest Fwy). I am reporting this conditional incentive practice to corporate consumer channels and regulatory bodies. More

Very disappointing experience with this dealership. I purchased a certified Hyundai vehicle on March 7, 2026, and even after more than two months, my registration is still not completed. I was charg I purchased a certified Hyundai vehicle on March 7, 2026, and even after more than two months, my registration is still not completed. I was charged $225 in documentation fees, yet the paperwork and registration process remain incomplete. I was also charged approximately $390 for a “mandatory” tracking device that was never installed in my vehicle. To make matters worse, the vehicle was sold without proper emissions testing and complete paperwork. Despite multiple follow-ups with the dealership, Hyundai customer service, and TxDMV, the issue is still unresolved. I expected much better professionalism and transparency from a certified Hyundai dealership. Buyers should carefully review all charges and paperwork before purchasing from here. More

A true story of bait and switch. I worked with a salesperson over email and text and had a confirmed out-the-door price negotiated and even an appointment to finalize at the dealersh I worked with a salesperson over email and text and had a confirmed out-the-door price negotiated and even an appointment to finalize at the dealership. When I arrived, a different salesperson told me that the vehicle I had made a deal on less than an hour before had been sold. The new salesperson then said that they would honor the agreed to deal on an identical car that they could get in two days; I just needed to put down a deposit. I reluctantly agreed but said I wanted to make sure a manager also agreed to the deal. The manager eventually came over, denied there was ever a deal even though I showed him the messages where his salesperson agreed to the deal, and said they wouldn't have a similar car in stock for over a month. But, they could sell me a different car at a higher price before then. I walked out. I have never been the victim of such an obvious bait and switch tactic in my life. Be very, very careful if you decide to deal with this dealership. More