Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Group 1 Hyundai Southwest Houston
Houston, TX
1,219 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,219 reviews
August 28, 2026
Went in for an Oil change and tire rotation, the guy must have had a brain fart because he didn’t rotate the tires and didn’t tight the filter. The car sat for a week and left a large oil spot on my drivewa have had a brain fart because he didn’t rotate the tires and didn’t tight the filter. The car sat for a week and left a large oil spot on my driveway. More
by Matt B
Employees Worked With
Margarita Pochtovaya
August 26, 2026
The staff were very pleasant and I want to give 5 stars to Anthony Wong who went out of his way to get me the best price out the door, he always had a big smile and he even treated me to snacks when he hea to Anthony Wong who went out of his way to get me the best price out the door, he always had a big smile and he even treated me to snacks when he heard I did not have lunch! Way to go Anthony!! More
by Wjschofield1
Employees Worked With
Anthony Wong
August 24, 2026
The after service you get at the service department has drastically dropped from before they switch names to Group 1. The advisor can be more informative and more supportive/ helpful than just trying to br drastically dropped from before they switch names to Group 1. The advisor can be more informative and more supportive/ helpful than just trying to brush people off. More
by Annio713
Employees Worked With
Mark Alas, Margarita Pochtovaya
August 24, 2026
Thank you for the great service- Mr. Cedric Rodgers did a great job. Understood my stress and worked hard on taking care of my car soonest possible. Cedric Rodgers did a great job. Understood my stress and worked hard on taking care of my car soonest possible. More
by cevemo96
Employees Worked With
Cedric Rodgers
August 18, 2026
Appreciate this dealership for honesty and Aaron Galvan for his good customer service , At West Hyundai they baited me with a good offer for a pre owned vehicle, i drove 45 minutes to be there with reassur for his good customer service , At West Hyundai they baited me with a good offer for a pre owned vehicle, i drove 45 minutes to be there with reassurance that the car was there only to be told once i got there that it was not. That was like only three hours after i set an appointment. In any case the internet sales staff at this dealership were honest with what they have available. I ended up buying a new car. Businesses should be aware that truthfulness is still a virtue that customers still value. More
by sisonwendy
Employees Worked With
Aaron Galvan
August 14, 2026
Very courtesy, professional and considerate service. Appreciate Caleb specifically being communicative with the recall and service process and trying his best to get our car back to us on time. Appreciate Caleb specifically being communicative with the recall and service process and trying his best to get our car back to us on time. More
by Warren.cinthia
Employees Worked With
Caleb
August 12, 2026
Phone system is too automated. Called 3 times and no “service agent” was available. Call back promised but never received. These are times when you need human beings instead of Called 3 times and no “service agent” was available. Call back promised but never received. These are times when you need human beings instead of AI phones More
by Brian.mullen
Employees Worked With
Hhshsh
August 11, 2026
I had a great experience purchasing my vehicle! Aaron Galvan went above and beyond from start to finish. He kept me updated, made sure I understood everything, and did his best to work as close to Aaron Galvan went above and beyond from start to finish. He kept me updated, made sure I understood everything, and did his best to work as close to my budget as possible while finding something that aligned with what I was looking for. What normally feels like an all-day process felt like less than an hour! His great personality and sense of humor made the experience that much better. If you’re looking for a great car-buying experience Aaron is definitely the guy you’re looking for! Highly recommend! More
by YesiOA
Employees Worked With
Aaron Galvan (arincon@group1auto.com)
