We experienced very poor advisement from the Service - richard.arwood
We experienced very poor advisement from the Service Advisor during a “recall repair”. Our car was examined by a service technician, without our requesting it, for other needed repairs. The repairs suggested amounted to OVER $7,000, and the repairs were NOT related to any symptomatic indicators (water or oil leaks, steering or ride issues). We chose NONE of the options. Since then, we have received 2nd and 3rd opinions that the suggested repairs were NOT NEEDED. We are VERY disappointed with the current “service environment at Lander’s Ford-Collierville, and we will no longer use them for routine or specific repairs until we can know that they are trustworthy, as they used to be in the recent past.
Read More